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Yunpeng.Song

@Yunpeng.Song
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Recent Best Controversial

  • After the application icon has been replaced with a green bear, the icon on the right side of the website has not changed.
    Y Yunpeng.Song

    did you reboot the computer as the application icon changes setting recommended?

    please try reboot computer if you did not and re-check.

    [2021] GUI/Help

  • In the "Privacy" item in the main interface, a picture is missing.
    Y Yunpeng.Song

    please describe the problem more clearly, which kind picture missing?

    [2021] GUI/Help

  • missing text in app control - all activity
    Y Yunpeng.Song

    please provide traces for such case.

    And also, double click the app into the app rules and check if the name and other app info can be get and also provide the screenshot.

    [2021] GUI/Help

  • KIS don't start on windows startup
    Y Yunpeng.Song

    Please provide product dumps and traces if repro again. 

    How to please read:

    https://eap.kaspersky.com/topic/62/beta-testing-guide-english

    Section 3 - Solutions of problems and sending the necessary information to developers of Kaspersky Lab

    [2021] GUI/Help

  • When watching the live broadcast, the avp process has a large cpu occupancy.
    Y Yunpeng.Song

    Please try to find which protection component impact it, when turn on and off it, the cpu %

    Write step to step how to reproduce the issue.

    Provide traces and xperf etl traces.

    [2021] Performance/Compatibility

  • Icon´s are blank
    Y Yunpeng.Song

    Please provide traces also.

    [2021] GUI/Help

  • During install no text next to checkbutton
    Y Yunpeng.Song

    Maybe something wrong about the image, can not see, please try upload it to ownCloud.

    [2021] GUI/Help

  • During install no text next to checkbutton
    Y Yunpeng.Song

    please provide screenshot and installation logs.

    [2021] GUI/Help

  • Right-clicking on the reputation of some applications in KSN does not show how many Kaspersky users have used this program's record.
    Y Yunpeng.Song

    can not repro in testlab, but a forum user repro, so we submit the issue.

    [2021] GUI/Help

  • Right-clicking on the reputation of some applications in KSN does not show how many Kaspersky users have used this program's record.
    Y Yunpeng.Song

    @huang1111

    I can not reproduce the problem with zh-Hans-CN version build in my environment.

    Please recheck on different PC or network environment, upload screenshot and traces to ownCloud if you stable repro.

    [2021] GUI/Help

  • Advanced cleanup technology can cause problems when there is a timed shutdown
    Y Yunpeng.Song

    Please, provide samples, traces and any other valuable logs to ownCloud.

    [2021] File Scan (ODS/OAS, qScan/vScan, Quarantine)

  • When working product crashes speed internet connection.
    Y Yunpeng.Song

    please try to find and replace with below dll from product folder:

    https://cloud.qainfo.ru/s/efctai86mxf1Gua

    See if it still reproduce?

    [2020] Traffic checking (AV: web/mail/IM, AS/AB/DNT/PC)

  • When working product crashes speed internet connection.
    Y Yunpeng.Song

    And also, what's the exactly meaning of "Speed internet connection crashes in 9 times."

    Which things crash?

    9 times exactly?

    [2020] Traffic checking (AV: web/mail/IM, AS/AB/DNT/PC)

  • When working product crashes speed internet connection.
    Y Yunpeng.Song

    Can not access the file share of your product logs.

    Please upload info to https://cloud.qainfo.ru

    Refer to:

    https://eap.kaspersky.com/topic/5/file-sharing

    [2020] Traffic checking (AV: web/mail/IM, AS/AB/DNT/PC)

  • Tried to close a process with application controll and got weird message
    Y Yunpeng.Song

    please upload traces to owncloud

    [2020] Application Control (HIPS, SW, Firewall, IDS, TAM)

  • Tried to close a process with application controll and got weird message
    Y Yunpeng.Song

    @helios_07

    please provide traces also.

    [2020] Application Control (HIPS, SW, Firewall, IDS, TAM)
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