@dmitriy-pisarets

ops, my bad, I just reinstall the product.....

software environment now may be useless......If I can success reproduce again, I can send all those needed data

@dmitriy-pisarets

I think between two reproduce, there should be a restart of OS. (to be honest, I actually can not remember that clearly)

And the traces uploaded are for the whole process of the second reproduce. When I record the second reporduce, I kept terminate avp and avpui process for sometimes, than I turn off trace.

there is no restart of OS during whole process of the second reproduce

and now I do not get a third reroduce for now.

@dmitriy-pisarets

Hi

I must have cleaned C:\Windows\Temp\msi*.log. It is empty...

https://cloud.qainfo.ru/s/UyHx0B3MgMZTy2s

Today I do not reproduce it success, if needed, I can reinstall the product and apply the patch again.

Reproduction steps:

open task manager, choose avp gui or service process and try shut it down

Actual result:

avp process can be terminated

Expected Result:

avp process can not be affected

windows10 1607 LTSB 14393.2580 x64

KTS19.0.0.1088d en-HK_zh-Hant-HK

reproduce is not stable, but I had encounter this twice so far

and last time I turn one traces.

https://cloud.qainfo.ru/s/tvGnHI2dbNmOMK2

https://drive.google.com/open?id=1Ay7ul4KZUmDIGCbX_x12YdQsEqOVJyhx

my internet is not stable at present, so I also upload a copy to google drive.

any progress in this case

Since my case was closed, I have no where to feedback

Actually I still can not install the product if secure boot is ebabled........ with 2019 version, there is no problem.

may be there is another try that dev and testers can reporduce the problem: Install product on a non-english language windows10 OS. such as Chinese or German......

I have to point out that it is highly likely that those topics in business section of the global forum which I indicated in my case,

share the same error code and same reason that lead the problem. here

may be someone fixed it on server side,

I will surely try again.

unbelievable, I installed KTS20.0.0.607en-us success without secureboot,

When I try to get trial, it tells me Invalid Activation code

your are luckly

I can not install the product use any method

Hello

Similar driver installation fail can be reproduce using latest build and an entirely different device.

with secure boot function enabled, product installation always ended up with same error.

windows10 RS5 17763.55 x64

kts20.0.0.607 en-us

Device: MSI GE60 2OC with secure boot enabled

Firstly, when I report this problem, I thought there may be conflicts between my thinkpad X240s uefi firmware

but when I try to install product in another device, the problem still reporiduced.

so I assume that: AVP can not be installed on any device with secure boot enabled.

I uploaded GSI with installation logs in it, report was generated right after installation failed.

also I uploaded screenshots about the error code(which is same as two months ago) and my uefi settings.

https://cloud.qainfo.ru/s/BdOWxY2mUiOSKPv

https://cloud.qainfo.ru/s/hVGVsHioGWVS4B1

Dear KL

I beleive it is vital that you investigate this problem ASAP

During these days, I found some topics in business product section of kaspersky forum, user report they can not install product because of a fatal error,

which, share same error code.

you can check this one:

https://forum.kaspersky.com/index.php?/topic/401614-kes-installation-fatal-error/

there is no remains of kl drivers but install still fail

and here

https://forum.kaspersky.com/index.php?/topic/402331-endpoint-security-11-for-window-installation-fatal-error/

https://forum.kaspersky.com/index.php?/topic/402278-install-faild/

little bored this build,

hope we can get a new one soon~~