I add some information about this behavior.

The discussion about this behavior are in this topics:

https://bbs.kafan.cn/thread-2156860-1-1.html.

and

https://bbs.kafan.cn/thread-2157065-6-1.html

It seems AVP couldn't do system reboot after done a Advanced Disinfection because malware pre-execute following system command to setup a system shutdown scheduled task for turning off OS.

shutdown -s -t 2000 -c 0

In order to avoid this problem, Can you execute the following command before executing the restart command to cancel all shutdown scheduled task at the end of advanced disinfection process.

shutdown -a

If need some additional information, Please let us know.

@huang1111 said in AIQIYI software will cause Kaspersky to fail to pop up full screen confirmation window:

@jarvis在AIQIYI软件中表示将导致卡巴斯基无法弹出全屏确认窗口：

您好！我能理解吗？这是此问题的其他信息https://eap.kaspersky.com/topic/1435？

You can understand this

Hello, huang1111

Sorry. I follow your reproduce step. I install the iqiyi client and reboot the PC and wait ten minutes. But I can not encounter your issue at last.

Could you remove KB4505903 additional updates and reinstall iqiyi client to confirm this issue?

@huang1111 said in Right clicking on certain files will cause Kaspersky to keep scanning, resources going up, resource manager and being out of response:

https://cloud.qainfo.ru/s/l8jgi5NKD0OOYhr

Hello,

WoW...This tool have protected by VMProtect. Also It is an known PC security manager tool. right? What's your request? KIS couldn't scan this file when os go to access it? It can't be done because File-AV is set to "scaned by access" by default. If you want to say product use a lot of system resource to scan this file. I agree this behavior. It may lead to the packer of this file and its size.

03.08.2019 18.53.37;Detected object (file) not processed;C:\Users\Wesly.Zhang\Desktop\PCHunter64.exe;C:\Users\Wesly.Zhang\Desktop\PCHunter64.exe;not-a-virus:HEUR:RiskTool.Win32.PCH.gen;Legitimate software that can be used by criminals to damage your computer or personal data;08/03/2019 18:53:37

Hi,

In my side, The default behavior is just link this when I go to Network settings of product settings to install browsers plugin. Is this similar to you?

The sample is from here if I don't guess incorrectly. This sample is very intersting.

@harlan4096 said in KAV\\KIS\\KTS\\KFA\\KS\\KSOS: 21\.0\.15\.544:

Is anybody having issues with Kaspersky Protection add-on in FireFox and Chrome? in both cases I'm getting Private Browsing + Anti-Banner disabled, and when I click on enable it does not work...

Hi, harlan4096

I haven't encounter this issue. Do you reboot PC to check whether this issue will happen again or not?

Regards.

@xzz123 said in avp service may eat too much cpu when watching live stream media\.:

@wesly-zhang

I dont know

I do the test that disable those drivers. If klwtp is disabled, the problem is gone( of course once the driver is disabled, webAV is stoped). If you disable other driver, there is still the problem.

You may find the answer if you ask huang1111

 he do the test of disabling protections..... that is the first time we are requested by the tech support.

my driver test was the second time....tech support want more...

Hi,

klwtp is an web transmission processor driver I think. It takes a lot of research to figure out what the player is doing on media stream. Because there are many players that use flash technology, it's the only one that's causing problems, and there must be something special about it.

Best regards.

@xzz123 said in avp service may eat too much cpu when watching live stream media\.:

https://www.huya.com/ 

Hi, guy

I find huya use flash technology to build its live player. Perhaps the product has a performance impact when dealing with flash streaming media. Take a look at action script and see what the player is doing.

@xzz123 said in avp service may eat too much cpu when watching live stream media\.:

Frankly speaking, I believe that those tough and long barriers between dev and users cause the very long period which it takes to fix a localization problem.

Tech support always asking us provide tons of data again and again, after months, there still even no bug ID. Maybe, the problem is still not confirmed yet.........

Dont know what to do now.

Be patient, Guy. You are always the best. Take it easy.

Hi,

Does this issue will be improved after disabled webav? I want to ask this question.

Regards.