Reproduction steps:

The specific operation process is presented in video form: https://cloud.qainfo.ru/s/wdV0mrJeV5ZvVvA

Actual result:

The application is not responding.

Expected Result:

The application is responsive.

Reproduction steps:

I recorded a video to describe this problem: https://cloud.qainfo.ru/s/fvaEPCd55pSlnA0

Actual result:

The icon is not modified after re-entry (but will change automatically after a while)

Expected Result:

The icon should be modified as soon as you re-enter the application interface

Reproduction steps:

I recorded a video to describe the recurring process: https://cloud.qainfo.ru/s/giNzUACpY26msLN

Actual result:

Three "second confirmation windows" pop up

Expected Result:

A "second confirmation window" pops up

@jarvis said in After entering the secure browser, Kaspersky reminded me that the operating system update was not installed\.:

Duplicate

Hello, through the analysis of trace research, when the application checks jscript9.dll, it finds that the system does not have the MS13-069 patch installed, and then returns an error message: CheckVulnerabilityStatus: the system is vulnerable. As below:

11:41:39.711 0x1c48 INF vlnsp SystemVulnerabilityStatusProviderInstance::CheckVulnerabilityStatus: First category matched: MS13-069

11:41:39.711 0x1c48 INF vlnsp SystemVulnerabilityStatusProviderInstance::CheckVulnerabilityStatus: the system is vulnerable

But according to Microsoft's security report (https://docs.microsoft.com/en-us/security-updates/Securitybulletins/2013/ms13-069), this vulnerability should have been fixed in 2013, but it found this the patch is not installed, I think you need to fix the problem by updating the database. Of course, I hope that you can see this message and deal with it more quickly, because this problem currently exists in 2019, 2020, 2021 version.

Thanks to @Wesly.Zhang for analyzing this issue and providing a solution!

@dmitriy-pisarets said in Using an LSP type accelerator can cause conflicts with Kaspersky:

hello! developers says it's gamecap driver problem. Please update it, and try to reproduce problem. 

Hello, can't upgrade this driver. If it is not compatible with this application, I suggest to add this application to the feature library, because the blue screen may cause the user's data not to be safely saved, resulting in data loss.

@jarvis said in The speed of the mouse moving within the on\-screen keyboard:

As designed. Mouse speed slows down in the area of the keyboard buttons for a more precise click on them.

Hello, please look carefully, the movement speed of the mouse in the keyboard area will suddenly slow down, then it will become faster and then return to normal. This does not seem to be a normal phenomenon. In other words, this also affects the experience.

Reproduction steps:

Main interface - more tools - KSN cloud protection

Actual result:

Color difference

Expected Result:

No color difference

Image: https://cloud.qainfo.ru/s/MFeOu3q8ek0pwlW

@dmitriy-pisarets said in Updating the database always prompts failure:

@huang1111, so. With another update sours you had updated successfully ? 

Can you reproduce problem and gather  WireShark traces with our product's traces ?

also, do you use any vpn or another services to connect Internet ? 

Hello, I just re-tested, the application's default update source address is replaced with an address starting with S, and can be successfully updated. But it is not the source of previous test updates. And I also found a new problem: https://eap.kaspersky.com/topic/1677/the-database-update-was-successful-but-the-report-shows-not-all-components-have- Been-updated-and-the-second-update-application-prompts-that-no-latest-packages-are-available, you can check out this new question.

Reproduction steps:

Perform a database update, review the report after the update is complete, and start the second update.

Actual result:

The prompt is "Not all components have been updated"

Expected Result:

The prompt is "Completed"

Report download address: https://cloud.qainfo.ru/s/InvMxQehTmp627M

Reproduction steps:

I am managing the application interface, right click on an application, click the "Details and Rules" button, I do not do anything, I clicked Save, the second confirmation window prompts me to confirm this operation. I recorded a video: https://cloud.qainfo.ru/s/l8B9WN3vb5xdd9K

Actual result:

This window appears.

Expected Result:

This window should not appear because I have not done anything.