@dmitriy-pisarets

KTS 21.0.33.1168 app+drv ver. on

Reproduction Steps:

1. open the paypal login page with a link like : https://www.paypal.com/de/signin/
2. turn off the option to save settings for this site and open website in safe browser
3. type in a username and password (first signs of problems start here its usualy laggy the typing in of the password)
4. close safe browser
5. refresh the page where you were asked if you want to open the site in safe browser
6. turn off the option to save settings for this site and open website in normal browser
7. type in your info, click something on the site, logging in not required ( the dump should be created now during this step)

Dump + traces + har logs: https://cloud.qainfo.ru/s/TxlyTEhUj8N6EFF

With those steps its stable to reproduce for me.

KTS 21.0.33.1168 app+drv ver. on

klhk.sys 20.3.52.0

@dmitriy-pisarets

Turned on traces,

used the computer for about 20 min

started safe browser (Firefox)

10 sec later i had an unexpected reboot

As far as i can tell the new driver improves the stability a little but still has reproducable unexpected reboots.

Traces: https://cloud.qainfo.ru/s/CxbLMuWKybMeFvm 

@dmitriy-pisarets

A quick test showed no unexpected reboot within the usual timeframe, so i think youre correct and the problem is solved.

But i dont have this option in registry so i used the gui.

I will continue testing.

EDIT: just had another unexptected reboot so not fixed as far as i can tell.

I will test with the new beta version see how it is going there.

@dmitriy-pisarets

I will try that over the weekend and report back next week or if i can reproduce it.

Real PC:

Windows 10 x64 18363.476

KTS 21.0.29.1036 app+drv ver. on

Standard Browser: Firefox

um:application_fault_avrf_5c40d234_safe_banking.dll!ekagetobjectfactory

Reproduction steps:

Not realy sure what happened here.

I was trying to pay something with paypal and was switching around between safe money browser and normal firefox i just had closed the safe money browser and tried to login in paypal in the normal browser when this dump came. The first one was corrupted but i got 3 failed attempts to write the same dump again so i took the last one.

Actual result:

Login was made hard beacuse of the dump creation

Expected Result:

No dump no problem

Real PC:

Windows 10 x64 18363.476

KSOS 21.0.29.1036 app+drv ver. on

Standard Browser: Firefox

FAILURE_ID_HASH_STRING: um:application_fault_avrf_2d1396ac_bl.dll!gettracer

Reproduction steps:

This looks like a dump i reported before, but it has a different exception code so...

I just uninstalled KSOS during that the dump was created.

Actual result:

KSOS was uninstalled, dup was created during that

Expected Result:

KSOS

Real PC:

Windows 10 x64 18363.476

KTS 21.0.29.1036 app+drv ver. on

Standard Browser: Firefox

FAILURE_ID_HASH_STRING: um:application_fault_avrf_75481fc4_bl.dll!gettracer

Reproduction steps:

This looks like a dump i reported before, but it has a different exception code so...

I just uninstalled KTS during that the dump was created.

Actual result:

KTS was uninstalled, dup was created during that

Expected Result:

KTS was uninstalled

Real PC:

Windows 10 x64 18363.476

KSDE 21.0.29.1036 app+drv ver. on

Standard Browser: Firefox

FAILURE_ID_HASH_STRING: um:application_fault_avrf_54bff641_instrumental_services.dll!ekagetobjectfactory

Reproduction steps:

1. KSDE GUI-> top left-> my kaspersky
2. clicked on switch/go to my kaspersky
3. dump was created

Actual result:

dump was created, my kaspersky was opened in Firefox

Expected Result:

my kaspersky was opened in Firefox

Real PC:

Windows 10 x64 18363.476

KTS 21.0.29.1036 app+drv ver. on

Standard Browser: Firefox

FAILURE_ID_HASH_STRING: um:application_fault_avrf_abe23c88_bl.dll!gettracer

Reproduction steps:

I think this is a known one but to be sure as always.

I was downloading a game over Steam which caused a high cpu load for avp.exe, since i was doing several other things i decided to close KTS to reduce the load and free ressources. While KTS was closing the dump was created. 

I think i had this dump before and the main trigger is closing Kaspersky under high load.

Real PC:

Windows 10 x64 18363.476

KIS 21.0.29.1036 app+drv ver. on

Standard Browser: Firefox

FAILURE_ID_HASH_STRING: um:null_pointer_read_avrf_c0000005_shell_service.dll!unknown

Reproduction steps:

Run avp.com start Scan_quarantine in command prompt from Kaspersky folder -> dump was created.

Actual result:

dump was created

Expected Result:

exception gets handled no dump.

EDIT: Removed the wrong assumption that quarantine needs to be empty