there you go :) https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6
Optimized steps of reproduction:
Real PC:
Windows 10 64-bit Version 2004
Build 19041.329
KTS 21.1.13.435
Reproduction steps:
not sure what triggered this, a short while after reproducing this https://eap.kaspersky.com/topic/2502/dump-during-custom-scan-when-clicking-customscan-settings
i opened netflix in microsoft chromium edge to watch something when the bluescreen happened
Real PC:
Windows 10 64-bit Version 2004
Build 19041.329
KTS 21.1.13.435
Reproduction steps:
i ran a custom scan of my testmalware folder.
when i switch to settings -> scans and click the custom scan setting the dump gets created.
Breakpoint dumps from reproduction of https://eap.kaspersky.com/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive included
Actual result:
dump was created, scan continued custom scan settings opened
Expected Result:
custom scan settings opened
Hi Dmitriy,
i only managed to reproduce the breakpoint dumps.
1.I unpacked the testmalware on my external harddrive
2. i ran a custom scan of the folder with the testmalware
3. while KTS is processing the malware i turned off my external harddrive
4. KTS immediately created the breakpoint dump once the again and crashed.
During that reproduction test i discovered another dump and had a klif caused Bluescreen, both i will report separately. I will keep looking into it, my reproduction was different so it made me curious.
Real PC:
Windows 10 64-bit Version 2004
Build 19041.264
KTS 21.1.10.361
um:breakpoint_avrf_80000003_qscan.kdl.f0fdc2cdf0d1b6a10fda4fdbc3bec9ca_0!unknown
um:application_fault_avrf_edef9f2d_instrumental_services.dll!unknown
um:null_class_ptr_write_avrf_c0000005_ipm_service.dll!ekagetobjectfactory
Reproduction steps:
i loaded up a couple testmalware files turned programmcontroll an file-av back on scaned the folder with the malware (on my external harddrive).
KTS wanted to run a disinfect scan i chose run scan without reboot.
The disinfect block that blocks starting files was annoying so i turned off my external harddrive where the testmalware is located.
Thats when the dumps and crashes started.
Actual result:
KTS started to create dumps then crashed after turning off the external harddrive with the malware
Expected Result:
scan gets canceled due to missing file location.
Real PC:
Windows 10 64-bit Version 2004
Build 19041.264
KTS 21.1.10.361
um:application_fault_avrf_8d7ca422_bl.dll!unknown
Reproduction steps:
i turn on my external harddrive when it connects the dump gets created
Real PC:
Windows 10 64-bit Version 2004
Build 19041.207
KTS 21.1.7.271
um:application_fault_avrf_5555760b_bl.dll!unknown
Reproduction steps:
1. I opened KTS
2. Clicked on my kaspersky
3. entered my account and connected
4. while it connected the dump was created
I was testing/watching the myKaspersky device section to test the new functionatlity and look, might be related to the issue.
Actual result:
Dump was created during the establishing of the connection -> My kaspersky succesful connected
Expected Result:
no dump
Real PC:
Windows 10 64-bit Version 2004
Build 19041.207
KTS 21.1.7.271
um:application_fault_avrf_beaeb9f2_bl.dll!unknown
Reproduction steps:
Sadly dont know, found it in the afternoon and the dump was from the morning. I did surf in microsoft edge chromium, used nord vpn some time and played guild wars 2 today. Thats what i could think of.
I think the firewall can cause ping spikes (from normal 40-150 to spikes 80-4000) during only multiplayer games, can someone confirm this issue? I am still investigating on my site.
I dont have the issue with firewall disabled, thats why i think KTS is the cause.