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  7. [2020] Performance/Compatibility
  8. Does not start product after loading system.

Does not start product after loading system.

Scheduled Pinned Locked Moved [2020] Performance/Compatibility
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  • Virus_900V Offline
    Virus_900V Offline
    Virus_900
    [2021] Gold BT
    wrote on last edited by Jarvis
    #1

    <p><strong><span>Windows 10 Pro Build 17763 EN All update</span><span> </span>KTS 20.0.9.933</strong></p>
    <p><strong>Reproduction steps:</strong></p>
    <ol>
    <li><span></span>Unloading product.</li>
    <li>Shut Down system.</li>
    <li>Start system next day.</li>
    </ol>
    <p><strong>Actual result:</strong></p>
    <p><span></span>Product not start after start system.</p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>After start system product starting completed.</p>

    KTS 21.2.16.590 with Patch B
    KVRT 20.0.4.0 Testing

    OS Windows 10 Pro (x64) 19041 EN All update
    CPU Intel Core 2 Duo E4500 2.20 GHz
    RAM 4GB DDR2 x2 Slots userd,
    SSD SPCC Solid State Disk 256 GB
    HDD Hitachi HDP725050GLA360 500 GB

    1 Reply Last reply
    0
    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #2

      @Virus_900, на всякий случай хотел бы уточнить, опция Автозапуска была активна в настройках продукта?

      1 Reply Last reply
      0
      • Virus_900V Offline
        Virus_900V Offline
        Virus_900
        [2021] Gold BT
        wrote on last edited by
        #3

        <p>Да была активна.</p>

        KTS 21.2.16.590 with Patch B
        KVRT 20.0.4.0 Testing

        OS Windows 10 Pro (x64) 19041 EN All update
        CPU Intel Core 2 Duo E4500 2.20 GHz
        RAM 4GB DDR2 x2 Slots userd,
        SSD SPCC Solid State Disk 256 GB
        HDD Hitachi HDP725050GLA360 500 GB

        D 1 Reply Last reply
        0
        • Virus_900V Virus_900

          <p>Да была активна.</p>

          D Offline
          D Offline
          Dmitriy.Pisarets
          Kaspersky Lab
          wrote on last edited by
          #4

          <p>@virus_900, добрый день! Разработчики просят допольнительные логи :</p>
          <div><span>"Для более детального изучения необходимо </span><span>снять xperf по инструкции: </span></div>
          <div><a href="https://rd.kaspersky.com/sites/com/PDK/Performance/Wiki/HOWTO - Capturing Xperf Trace.aspx" target="_blank" rel="noopener noreferrer">https://rd.kaspersky.com/sites/com/PDK/Performance/Wiki/HOWTO - Capturing Xperf Trace.aspx</a></div>
          <div>+ Приложить SystemInfo"</div>

          1 Reply Last reply
          0
          • Virus_900V Offline
            Virus_900V Offline
            Virus_900
            [2021] Gold BT
            wrote on last edited by Virus_900
            #5

            <p>Дима, привет! а ссылка не открывается. <a href="https://mega.nz/#!KChwGCbC!JhMXi3xHgWRBHrSr0SOexvJhdPPUXotdclxwt2XBsL4" target="_blank" rel="noopener">https://mega.nz/#!KChwGCbC!JhMXi3xHgWRBHrSr0SOexvJhdPPUXotdclxwt2XBsL4</a> </p>

            KTS 21.2.16.590 with Patch B
            KVRT 20.0.4.0 Testing

            OS Windows 10 Pro (x64) 19041 EN All update
            CPU Intel Core 2 Duo E4500 2.20 GHz
            RAM 4GB DDR2 x2 Slots userd,
            SSD SPCC Solid State Disk 256 GB
            HDD Hitachi HDP725050GLA360 500 GB

            D 1 Reply Last reply
            0
            • Virus_900V Virus_900

              <p>Дима, привет! а ссылка не открывается. <a href="https://mega.nz/#!KChwGCbC!JhMXi3xHgWRBHrSr0SOexvJhdPPUXotdclxwt2XBsL4" target="_blank" rel="noopener">https://mega.nz/#!KChwGCbC!JhMXi3xHgWRBHrSr0SOexvJhdPPUXotdclxwt2XBsL4</a> </p>

              D Offline
              D Offline
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by
              #6

              <p>@virus_900, у меня все работет. Попробуй под VPN. </p>

              1 Reply Last reply
              0
              • Virus_900V Offline
                Virus_900V Offline
                Virus_900
                [2021] Gold BT
                wrote on last edited by
                #7

                <p>Я как с VPN и захожу.</p>

                KTS 21.2.16.590 with Patch B
                KVRT 20.0.4.0 Testing

                OS Windows 10 Pro (x64) 19041 EN All update
                CPU Intel Core 2 Duo E4500 2.20 GHz
                RAM 4GB DDR2 x2 Slots userd,
                SSD SPCC Solid State Disk 256 GB
                HDD Hitachi HDP725050GLA360 500 GB

                D 1 Reply Last reply
                0
                • Virus_900V Virus_900

                  <p>Я как с VPN и захожу.</p>

                  D Offline
                  D Offline
                  Dmitriy.Pisarets
                  Kaspersky Lab
                  wrote on last edited by
                  #8

                  <p>@virus_900 приложил статью и версию программы https://mega.nz/#!K3oS1YYR!K04T64hy9nvvfiooaNj_eOKCXOW3Wjx6gDF4TPmbZfI</p>

                  1 Reply Last reply
                  0
                  • JarvisJ Offline
                    JarvisJ Offline
                    Jarvis
                    wrote on last edited by
                    #9

                    Cannot Reproduce

                    1 Reply Last reply
                    0
                    • Virus_900V Offline
                      Virus_900V Offline
                      Virus_900
                      [2021] Gold BT
                      wrote on last edited by Virus_900
                      #10

                      <p>I check bug to actual build and write about result.</p>

                      KTS 21.2.16.590 with Patch B
                      KVRT 20.0.4.0 Testing

                      OS Windows 10 Pro (x64) 19041 EN All update
                      CPU Intel Core 2 Duo E4500 2.20 GHz
                      RAM 4GB DDR2 x2 Slots userd,
                      SSD SPCC Solid State Disk 256 GB
                      HDD Hitachi HDP725050GLA360 500 GB

                      1 Reply Last reply
                      0
                      • Virus_900V Offline
                        Virus_900V Offline
                        Virus_900
                        [2021] Gold BT
                        wrote on last edited by
                        #11

                        <p>Bug reproduce in 20.0.10.954</p>

                        KTS 21.2.16.590 with Patch B
                        KVRT 20.0.4.0 Testing

                        OS Windows 10 Pro (x64) 19041 EN All update
                        CPU Intel Core 2 Duo E4500 2.20 GHz
                        RAM 4GB DDR2 x2 Slots userd,
                        SSD SPCC Solid State Disk 256 GB
                        HDD Hitachi HDP725050GLA360 500 GB

                        A 1 Reply Last reply
                        0
                        • Virus_900V Virus_900

                          <p>Bug reproduce in 20.0.10.954</p>

                          A Offline
                          A Offline
                          Alexander.Matrosov
                          wrote on last edited by
                          #12

                          <p>@virus_900, доброго дня! Как выше Дмитрий и просил, приложите, пожалуйста, допольнительные логи :</p>
                          <div><span>"Для более детального изучения необходимо </span><span>снять xperf по инструкции: </span></div>
                          <div><a href="https://mega.nz/#!K3oS1YYR!K04T64hy9nvvfiooaNj_eOKCXOW3Wjx6gDF4TPmbZfI" target="_blank" rel="noopener">https://mega.nz/#!K3oS1YYR!K04T64hy9nvvfiooaNj_eOKCXOW3Wjx6gDF4TPmbZfI</a></div>
                          <div>+ Приложить SystemInfo"</div>

                          D 1 Reply Last reply
                          0
                          • A Alexander.Matrosov

                            <p>@virus_900, доброго дня! Как выше Дмитрий и просил, приложите, пожалуйста, допольнительные логи :</p>
                            <div><span>"Для более детального изучения необходимо </span><span>снять xperf по инструкции: </span></div>
                            <div><a href="https://mega.nz/#!K3oS1YYR!K04T64hy9nvvfiooaNj_eOKCXOW3Wjx6gDF4TPmbZfI" target="_blank" rel="noopener">https://mega.nz/#!K3oS1YYR!K04T64hy9nvvfiooaNj_eOKCXOW3Wjx6gDF4TPmbZfI</a></div>
                            <div>+ Приложить SystemInfo"</div>

                            D Offline
                            D Offline
                            Dmitriy.Pisarets
                            Kaspersky Lab
                            wrote on last edited by
                            #13

                            <p>@alexander-matrosovю по инструции нет сценария для включения - выключения там только рестарты</p>
                            <p></p>

                            1 Reply Last reply
                            0
                            • Virus_900V Offline
                              Virus_900V Offline
                              Virus_900
                              [2021] Gold BT
                              wrote on last edited by
                              #14

                              <p>Dima, i am you send new information in PM.</p>

                              KTS 21.2.16.590 with Patch B
                              KVRT 20.0.4.0 Testing

                              OS Windows 10 Pro (x64) 19041 EN All update
                              CPU Intel Core 2 Duo E4500 2.20 GHz
                              RAM 4GB DDR2 x2 Slots userd,
                              SSD SPCC Solid State Disk 256 GB
                              HDD Hitachi HDP725050GLA360 500 GB

                              1 Reply Last reply
                              0
                              • Virus_900V Offline
                                Virus_900V Offline
                                Virus_900
                                [2021] Gold BT
                                wrote on last edited by
                                #15

                                <p>Cannot reproduction. </p>

                                KTS 21.2.16.590 with Patch B
                                KVRT 20.0.4.0 Testing

                                OS Windows 10 Pro (x64) 19041 EN All update
                                CPU Intel Core 2 Duo E4500 2.20 GHz
                                RAM 4GB DDR2 x2 Slots userd,
                                SSD SPCC Solid State Disk 256 GB
                                HDD Hitachi HDP725050GLA360 500 GB

                                1 Reply Last reply
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