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  8. Two window GUI after delete license.

Two window GUI after delete license.

Scheduled Pinned Locked Moved [2020] GUI/Help
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  • Virus_900V Offline
    Virus_900V Offline
    Virus_900
    [2021] Gold BT
    wrote on last edited by Jarvis
    #1

    <p><strong><span>Windows 10 Pro Build 17763 EN All update</span><span> </span>KTS 20.0.9.933 RC</strong></p>
    <p><strong></strong></p>
    <p><strong>Reproduction steps:</strong></p>
    <ol>
    <li>Run Full Scan->Quick Scan->Database Update->More Tools->Manage Applications-Trusted Applications mode->Vulnerability Scan->Unused Data Cleaner->Privacy Cleaner->Browser Configuration->Microsoft Windows Troubleshooting.</li>
    <li>Click to Licensing.</li>
    <li>Delete License.</li>
    </ol>
    <p><strong>Actual result:</strong></p>
    <p><span></span>After delete license show two window GUI.   </p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>After delete license product show one window.</p>
    <p></p>
    <p><img src="https://i.ibb.co/FmqRyZm/Untitled.png" /></p>

    KTS 21.2.16.590 with Patch B
    KVRT 20.0.4.0 Testing

    OS Windows 10 Pro (x64) 19041 EN All update
    CPU Intel Core 2 Duo E4500 2.20 GHz
    RAM 4GB DDR2 x2 Slots userd,
    SSD SPCC Solid State Disk 256 GB
    HDD Hitachi HDP725050GLA360 500 GB

    D 1 Reply Last reply
    0
    • Virus_900V Virus_900

      <p><strong><span>Windows 10 Pro Build 17763 EN All update</span><span> </span>KTS 20.0.9.933 RC</strong></p>
      <p><strong></strong></p>
      <p><strong>Reproduction steps:</strong></p>
      <ol>
      <li>Run Full Scan->Quick Scan->Database Update->More Tools->Manage Applications-Trusted Applications mode->Vulnerability Scan->Unused Data Cleaner->Privacy Cleaner->Browser Configuration->Microsoft Windows Troubleshooting.</li>
      <li>Click to Licensing.</li>
      <li>Delete License.</li>
      </ol>
      <p><strong>Actual result:</strong></p>
      <p><span></span>After delete license show two window GUI.   </p>
      <p><strong>Expected Result:</strong></p>
      <p><span></span>After delete license product show one window.</p>
      <p></p>
      <p><img src="https://i.ibb.co/FmqRyZm/Untitled.png" /></p>

      D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>@virus_900 said in <a href="/post/3737" target="_blank" rel="noopener">Two window GUI after delete license.</a>:</p>
      <blockquote>Run Full Scan->Quick Scan->Database Update->More Tools->Manage Applications-Trusted Applications mode->Vulnerability Scan->Unused Data Cleaner->Privacy Cleaner->Browser Configuration->Microsoft Windows Troubleshooting.</blockquote>
      <p>Hello! This problem is reproduced only when you repeat all this actions before delete l<span>icense</span>?</p>

      1 Reply Last reply
      0
      • Virus_900V Offline
        Virus_900V Offline
        Virus_900
        [2021] Gold BT
        wrote on last edited by
        #3

        <p>Problem reproduced after only delete license.</p>

        KTS 21.2.16.590 with Patch B
        KVRT 20.0.4.0 Testing

        OS Windows 10 Pro (x64) 19041 EN All update
        CPU Intel Core 2 Duo E4500 2.20 GHz
        RAM 4GB DDR2 x2 Slots userd,
        SSD SPCC Solid State Disk 256 GB
        HDD Hitachi HDP725050GLA360 500 GB

        1 Reply Last reply
        0
        • D Offline
          D Offline
          Dmitriy.Pisarets
          Kaspersky Lab
          wrote on last edited by
          #4

          <p>This isn't a real "bug". Traces tell that PC was high loaded between <span>20:48 and 20:51, </span>so first GUI doesn't provide answer to product, so it  starts second GUI. (also it tries to start third GUI, but at this moment second GUI gave answer, and product stopped third GUI star process) . So it's only result of high load of PC</p>

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          0
          • JarvisJ Offline
            JarvisJ Offline
            Jarvis
            wrote on last edited by
            #5

            As Designed

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