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  7. [2020] Traffic checking (AV: web/mail/IM, AS/AB/DNT/PC)
  8. When working product crashes speed internet connection.

When working product crashes speed internet connection.

Scheduled Pinned Locked Moved [2020] Traffic checking (AV: web/mail/IM, AS/AB/DNT/PC)
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  • Virus_900V Offline
    Virus_900V Offline
    Virus_900
    [2021] Gold BT
    wrote on last edited by Virus_900
    #1

    <p><strong><span>Windows 10 Pro Build 17763 EN All update</span><span> </span>KTS 20.0.5.852 RC</strong></p>
    <p><strong></strong></p>
    <p><strong>Reproduction steps:</strong></p>
    <ol>
    <li><span>Open web site </span><a href="http://www.speedtest.net./" target="_blank" rel="noopener noreferrer">www.speedtest.net.</a><span></span></li>
    <li><span>Start test speed my internet connection.</span></li>
    </ol>
    <p><strong>Actual result:</strong></p>
    <p><span></span><span>Speed internet connection crashes in 9 times.</span></p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span><span>Speed internet connection normal when enable product.</span></p>
    <p><span></span></p>
    <p><span>Speed internet connection with enable product.</span></p>
    <p><img src="http://www.speedtest.net/result/7984778552.png" alt="" width="350" height="200" /></p>
    <p><span></span></p>
    <p><span>Speed internet connection with disable product.</span></p>
    <p><img src="http://www.speedtest.net/result/7983520403.png" alt="" width="350" height="200" /></p>
    <p><span></span></p>
    <p><span></span></p>
    <p><span></span></p>

    KTS 21.2.16.590 with Patch B
    KVRT 20.0.4.0 Testing

    OS Windows 10 Pro (x64) 19041 EN All update
    CPU Intel Core 2 Duo E4500 2.20 GHz
    RAM 4GB DDR2 x2 Slots userd,
    SSD SPCC Solid State Disk 256 GB
    HDD Hitachi HDP725050GLA360 500 GB

    1 Reply Last reply
    0
    • Y Offline
      Y Offline
      Yunpeng.Song
      wrote on last edited by
      #2

      <p>Can not access the file share of your product logs.</p>
      <p>Please upload info to <a href="https://cloud.qainfo.ru" target="_blank" rel="noopener">https://cloud.qainfo.ru</a></p>
      <p></p>
      <p>Refer to:</p>
      <p><a href="/topic/5/file-sharing" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/5/file-sharing</a></p>

      1 Reply Last reply
      0
      • Y Offline
        Y Offline
        Yunpeng.Song
        wrote on last edited by
        #3

        <p>And also, what's the exactly meaning of "<span>Speed internet connection crashes in 9 times.</span>"</p>
        <p>Which things crash?</p>
        <p>9 times exactly?</p>

        1 Reply Last reply
        0
        • Virus_900V Offline
          Virus_900V Offline
          Virus_900
          [2021] Gold BT
          wrote on last edited by Virus_900
          #4

          <p>Hi what your to this? Something the staff KL HQ calmty take mega files.)</p>
          <p><a href="https://cloud.qainfo.ru/s/LVASZtXTKsmPOS0" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/LVASZtXTKsmPOS0</a> </p>
          <p></p>
          <ol>
          <li>Yes.</li>
          <li>Crashes speed internet connection.</li>
          <li>Sorry in 13 exactly.</li>
          </ol>
          <p></p>

          KTS 21.2.16.590 with Patch B
          KVRT 20.0.4.0 Testing

          OS Windows 10 Pro (x64) 19041 EN All update
          CPU Intel Core 2 Duo E4500 2.20 GHz
          RAM 4GB DDR2 x2 Slots userd,
          SSD SPCC Solid State Disk 256 GB
          HDD Hitachi HDP725050GLA360 500 GB

          1 Reply Last reply
          0
          • Virus_900V Offline
            Virus_900V Offline
            Virus_900
            [2021] Gold BT
            wrote on last edited by Virus_900
            #5

            <p>Reproduction bug witch xperf traces. Bonus for developer for additional analysis.</p>
            <p></p>
            <p>Result witch enable Web AV.</p>
            <p><img src="https://www.speedtest.net/result/8013848651.png" alt="" width="350" height="200" /></p>
            <p><a href="https://mega.nz/#!aSZHXCCT!AideUytzz0ak-e1FU3ioPwwa8iUxeXZ6Y39bTu5_av4" target="_blank" rel="noopener">https://mega.nz/#!aSZHXCCT!AideUytzz0ak-e1FU3ioPwwa8iUxeXZ6Y39bTu5_av4</a></p>
            <p></p>
            <p>Result witch disable Web AV.</p>
            <p><img src="https://www.speedtest.net/result/8013913545.png" alt="" width="350" height="200" /></p>
            <p><a href="https://mega.nz/#!HbBXESxT!mHNmY-gnsJlaePmN98pARfCx4wCCLNBgTeIpNSNyu_M" target="_blank" rel="noopener">https://mega.nz/#!HbBXESxT!mHNmY-gnsJlaePmN98pARfCx4wCCLNBgTeIpNSNyu_M</a> </p>
            <p></p>

            KTS 21.2.16.590 with Patch B
            KVRT 20.0.4.0 Testing

            OS Windows 10 Pro (x64) 19041 EN All update
            CPU Intel Core 2 Duo E4500 2.20 GHz
            RAM 4GB DDR2 x2 Slots userd,
            SSD SPCC Solid State Disk 256 GB
            HDD Hitachi HDP725050GLA360 500 GB

            1 Reply Last reply
            0
            • Y Offline
              Y Offline
              Yunpeng.Song
              wrote on last edited by
              #6

              <p>please try to find and replace with below dll from product folder:</p>
              <p></p>
              <p><a href="https://cloud.qainfo.ru/s/efctai86mxf1Gua" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/efctai86mxf1Gua</a></p>
              <p></p>
              <p>See if it still reproduce?</p>

              1 Reply Last reply
              0
              • Virus_900V Offline
                Virus_900V Offline
                Virus_900
                [2021] Gold BT
                wrote on last edited by
                #7

                <p>Hello, as check write about result.</p>

                KTS 21.2.16.590 with Patch B
                KVRT 20.0.4.0 Testing

                OS Windows 10 Pro (x64) 19041 EN All update
                CPU Intel Core 2 Duo E4500 2.20 GHz
                RAM 4GB DDR2 x2 Slots userd,
                SSD SPCC Solid State Disk 256 GB
                HDD Hitachi HDP725050GLA360 500 GB

                1 Reply Last reply
                0
                • Virus_900V Offline
                  Virus_900V Offline
                  Virus_900
                  [2021] Gold BT
                  wrote on last edited by
                  #8

                  <p>Check bug problem have.</p>
                  <p><img src="https://www.speedtest.net/result/8035343762.png" alt="" width="350" height="200" /></p>
                  <p>https://mega.nz/#!vHwHDQQD!w1gGUrXr93MlMB4BRaakkxyU0rlzF-ShFMHiVHWl5M8</p>
                  <p></p>

                  KTS 21.2.16.590 with Patch B
                  KVRT 20.0.4.0 Testing

                  OS Windows 10 Pro (x64) 19041 EN All update
                  CPU Intel Core 2 Duo E4500 2.20 GHz
                  RAM 4GB DDR2 x2 Slots userd,
                  SSD SPCC Solid State Disk 256 GB
                  HDD Hitachi HDP725050GLA360 500 GB

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