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  6. Avp confirmation Prompt window sometimes delay or hangs.

Avp confirmation Prompt window sometimes delay or hangs.

Scheduled Pinned Locked Moved Patch B for KAVKISKTSKFA 2019 / KS 2.0 / VPN 3.0 / KSOS 6.0 / KFP 6.5
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  • xzz123X Offline
    xzz123X Offline
    xzz123
    Moderators
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>Try to stop protection & disable self protection & add exception rules</p>
    <p>Avp confirmation Prompt window will pop up</p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>The window pop up with only its border line, inside is hollow. Sometimes you have to wait for a few seconds to let the window fully display. Sometimes you need to wait more than 10 seconds, and you can even drag the hollow window running on your desktop leaving residue image.</p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>The window pop up right after I choose to stop protection.</p>
    <p></p>
    <p>Windows10 RS4 17134.112 x64</p>
    <p>I tried to reproduce moren than once and collected traces: https://cloud.qainfo.ru/s/5ZXJ7Tn37s2oU4C</p>
    <p><img src="https://forum.kaspersky.com/uploads/monthly_2018_06/664357739_QQ20180624012906.thumb.jpg.dfc9053737a9f4ebaa304b214dde66ae.jpg" /></p>

    Ilya.ZadonskyI 1 Reply Last reply
    0
    • xzz123X xzz123

      <p><strong>Reproduction steps:</strong></p>
      <p><span></span>Try to stop protection & disable self protection & add exception rules</p>
      <p>Avp confirmation Prompt window will pop up</p>
      <p><strong>Actual result:</strong></p>
      <p><span></span>The window pop up with only its border line, inside is hollow. Sometimes you have to wait for a few seconds to let the window fully display. Sometimes you need to wait more than 10 seconds, and you can even drag the hollow window running on your desktop leaving residue image.</p>
      <p><strong>Expected Result:</strong></p>
      <p><span></span>The window pop up right after I choose to stop protection.</p>
      <p></p>
      <p>Windows10 RS4 17134.112 x64</p>
      <p>I tried to reproduce moren than once and collected traces: https://cloud.qainfo.ru/s/5ZXJ7Tn37s2oU4C</p>
      <p><img src="https://forum.kaspersky.com/uploads/monthly_2018_06/664357739_QQ20180624012906.thumb.jpg.dfc9053737a9f4ebaa304b214dde66ae.jpg" /></p>

      Ilya.ZadonskyI Offline
      Ilya.ZadonskyI Offline
      Ilya.Zadonsky
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>This error occurred once or happens all the time?</p>

      xzz123X 1 Reply Last reply
      0
      • Ilya.ZadonskyI Ilya.Zadonsky

        <p>This error occurred once or happens all the time?</p>

        xzz123X Offline
        xzz123X Offline
        xzz123
        Moderators
        wrote on last edited by
        #3

        <p>@ilya-zadonsky</p>
        <p>Hello</p>
        <p>It is not predictable</p>
        <p>But quite often.</p>

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