dump file created when I try reproduce a safe money malfuction

[xzz123]

<p><strong>Reproduction steps:</strong></p>
<p><span></span>When I work on this topic: <a href="/topic/826/fail-to-run-protected-browser-error-code-0x80000042" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/826/fail-to-run-protected-browser-error-code-0x80000042</a></p>
<p>I found there was a dump file created, although I never noticed any crash.</p>
<p><strong>Actual result:</strong></p>
<p><span></span>dump file created during the reproduce</p>
<p><strong>Expected Result:</strong></p>
<p><span></span>No dump file created during the reproduce</p>

[Dmitriy.Pisarets]

<p>@xzz123 hello!  Do you use VmWare or just your real PC ? if it's vmWare, can you send snapshot ? </p>
<p></p>

[xzz123]

<p>@dmitriy-pisarets</p>
<p>Hello</p>
<p>I use real PC to run all tests.</p>
<p>Do you need a screenshot of the error?</p>
<p>you can check these: Two methods opening protected browser, but both of them failed.</p>
<p><img src="https://forum.kaspersky.com/uploads/monthly_2018_12/241958911_QQ20181219202031.png.734e18456c7b3b2dc515d27a179928ff.png" /></p>
<p><img src="https://forum.kaspersky.com/uploads/monthly_2018_12/1928115808_QQ20181219202119.png.f384116aea99d2ff489ef3f0494c550d.png" /></p>

[Dmitriy.Pisarets]

<p>thanks, but screenshot is not enough here. </p>
<p>I've found bug in our bugtracker.  This dump and safe browser error are parts of one problem. And our developers asks for vmware snapshot to reproduce it in our lab. </p>

[xzz123]

<p>@dmitriy-pisarets</p>
<p>So, I am supposed to try to reproduce this problem in a virtuemachine, than I upload that virtue image, than you can work on the exact same environment?</p>
<p>Quite a difficult task......May take me one or two days to accomplish it...have never done that before<img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-smile.gif" alt="smile" /></p>
<p></p>
<p>or, there is really not another method that you can obtain necessary data?</p>

[Dmitriy.Pisarets]

<p>@xzz123, it's ok,  take your time. It will be great if you reproduce it on Virtual PC!  </p>

[Dmitriy.Pisarets]

<p>@xzz123 as i can see in bug history it has several dumps and traces from different PCs,  but without Virtual PC developers cannot find exact problem. </p>

[xzz123]

<p>@dmitriy-pisarets</p>
<p>hi</p>
<p>Does the dev need a specific hardware compatibility of the virtue machine?</p>
<p>Such as, workstation 15.x, or 14.x, 13.x, 12.x and so on? I just installed Vmware waorkstation ver15.0.2.</p>

[xzz123]

<p>Now trying to upload virtual image in which the reproduce is possible to google dirve.</p>
<p>you will find a .ovf and .vmdk in the acrhive. they are 11.2GB large.</p>

[xzz123]

<p>@dmitriy-pisarets</p>
<p>Hello</p>
<p>Mission accomplished</p>
<p><a href="https://drive.google.com/file/d/1yZmRnR5ZCOo41GUufz9r16M3Fg02EJT9/view?usp=sharing" target="_blank" rel="noopener">https://drive.google.com/file/d/1yZmRnR5ZCOo41GUufz9r16M3Fg02EJT9/view?usp=sharing</a></p>
<p></p>
<p>there are already some traces in the virtual machine which from the installation till a success reproduce.</p>
<p>And I found that if I do not run update, the bug can not be reproduced. If I update the databases and reboot, the problem will occur</p>

[Dmitriy.Pisarets]

<p>@xzz123, Thank you very much!</p>
<p></p>