#827 dump file created when I try reproduce a safe money malfuction
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Fixed
Reproduction steps:
When I work on this topic: https://eap.kaspersky.com/topic/826/fail-to-run-protected-browser-error-code-0x80000042
I found there was a dump file created, although I never noticed any crash.
Actual result:
dump file created during the reproduce
Expected Result:
No dump file created during the reproduce
System Settings
Operating system: Win 10, x64
System: i7-4800MQ 16g 250g gt750m
Product: KSOS
Product Version: 20.0.1.780
Language: en-US
Product Logs: https://cloud.qainfo.ru/s/nLaNhUKoN16MA0d
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@xzz123, Thank you very much!
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Hello
Mission accomplished
https://drive.google.com/file/d/1yZmRnR5ZCOo41GUufz9r16M3Fg02EJT9/view?usp=sharing
there are already some traces in the virtual machine which from the installation till a success reproduce.
And I found that if I do not run update, the bug can not be reproduced. If I update the databases and reboot, the problem will occur
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Now trying to upload virtual image in which the reproduce is possible to google dirve.
you will find a .ovf and .vmdk in the acrhive. they are 11.2GB large.
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hi
Does the dev need a specific hardware compatibility of the virtue machine?
Such as, workstation 15.x, or 14.x, 13.x, 12.x and so on? I just installed Vmware waorkstation ver15.0.2.
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@xzz123 as i can see in bug history it has several dumps and traces from different PCs, but without Virtual PC developers cannot find exact problem.
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@xzz123, it's ok, take your time. It will be great if you reproduce it on Virtual PC!
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So, I am supposed to try to reproduce this problem in a virtuemachine, than I upload that virtue image, than you can work on the exact same environment?
Quite a difficult task......May take me one or two days to accomplish it...have never done that before
or, there is really not another method that you can obtain necessary data?
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Hello
I use real PC to run all tests.
Do you need a screenshot of the error?
you can check these: Two methods opening protected browser, but both of them failed.
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@xzz123 hello! Do you use VmWare or just your real PC ? if it's vmWare, can you send snapshot ?
