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  7. [2020] Crashes/Dumps/BSOD
  8. dump file created when I try reproduce a safe money malfuction

dump file created when I try reproduce a safe money malfuction

Scheduled Pinned Locked Moved [2020] Crashes/Dumps/BSOD
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  • xzz123X Offline
    xzz123X Offline
    xzz123
    Moderators
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>When I work on this topic: <a href="/topic/826/fail-to-run-protected-browser-error-code-0x80000042" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/826/fail-to-run-protected-browser-error-code-0x80000042</a></p>
    <p>I found there was a dump file created, although I never noticed any crash.</p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>dump file created during the reproduce</p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>No dump file created during the reproduce</p>

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    • D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>@xzz123 hello!  Do you use VmWare or just your real PC ? if it's vmWare, can you send snapshot ? </p>
      <p></p>

      xzz123X 1 Reply Last reply
      0
      • D Dmitriy.Pisarets

        <p>@xzz123 hello!  Do you use VmWare or just your real PC ? if it's vmWare, can you send snapshot ? </p>
        <p></p>

        xzz123X Offline
        xzz123X Offline
        xzz123
        Moderators
        wrote on last edited by
        #3

        <p>@dmitriy-pisarets</p>
        <p>Hello</p>
        <p>I use real PC to run all tests.</p>
        <p>Do you need a screenshot of the error?</p>
        <p>you can check these: Two methods opening protected browser, but both of them failed.</p>
        <p><img src="https://forum.kaspersky.com/uploads/monthly_2018_12/241958911_QQ20181219202031.png.734e18456c7b3b2dc515d27a179928ff.png" /></p>
        <p><img src="https://forum.kaspersky.com/uploads/monthly_2018_12/1928115808_QQ20181219202119.png.f384116aea99d2ff489ef3f0494c550d.png" /></p>

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        • D Offline
          D Offline
          Dmitriy.Pisarets
          Kaspersky Lab
          wrote on last edited by
          #4

          <p>thanks, but screenshot is not enough here. </p>
          <p>I've found bug in our bugtracker.  This dump and safe browser error are parts of one problem. And our developers asks for vmware snapshot to reproduce it in our lab. </p>

          xzz123X 1 Reply Last reply
          0
          • D Dmitriy.Pisarets

            <p>thanks, but screenshot is not enough here. </p>
            <p>I've found bug in our bugtracker.  This dump and safe browser error are parts of one problem. And our developers asks for vmware snapshot to reproduce it in our lab. </p>

            xzz123X Offline
            xzz123X Offline
            xzz123
            Moderators
            wrote on last edited by xzz123
            #5

            <p>@dmitriy-pisarets</p>
            <p>So, I am supposed to try to reproduce this problem in a virtuemachine, than I upload that virtue image, than you can work on the exact same environment?</p>
            <p>Quite a difficult task......May take me one or two days to accomplish it...have never done that before<img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-smile.gif" alt="smile" /></p>
            <p></p>
            <p>or, there is really not another method that you can obtain necessary data?</p>

            D 2 Replies Last reply
            0
            • xzz123X xzz123

              <p>@dmitriy-pisarets</p>
              <p>So, I am supposed to try to reproduce this problem in a virtuemachine, than I upload that virtue image, than you can work on the exact same environment?</p>
              <p>Quite a difficult task......May take me one or two days to accomplish it...have never done that before<img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-smile.gif" alt="smile" /></p>
              <p></p>
              <p>or, there is really not another method that you can obtain necessary data?</p>

              D Offline
              D Offline
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by
              #6

              <p>@xzz123, it's ok,  take your time. It will be great if you reproduce it on Virtual PC!  </p>

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              • xzz123X xzz123

                <p>@dmitriy-pisarets</p>
                <p>So, I am supposed to try to reproduce this problem in a virtuemachine, than I upload that virtue image, than you can work on the exact same environment?</p>
                <p>Quite a difficult task......May take me one or two days to accomplish it...have never done that before<img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-smile.gif" alt="smile" /></p>
                <p></p>
                <p>or, there is really not another method that you can obtain necessary data?</p>

                D Offline
                D Offline
                Dmitriy.Pisarets
                Kaspersky Lab
                wrote on last edited by
                #7

                <p>@xzz123 as i can see in bug history it has several dumps and traces from different PCs,  but without Virtual PC developers cannot find exact problem. </p>

                xzz123X 2 Replies Last reply
                0
                • D Dmitriy.Pisarets

                  <p>@xzz123 as i can see in bug history it has several dumps and traces from different PCs,  but without Virtual PC developers cannot find exact problem. </p>

                  xzz123X Offline
                  xzz123X Offline
                  xzz123
                  Moderators
                  wrote on last edited by
                  #8

                  <p>@dmitriy-pisarets</p>
                  <p>hi</p>
                  <p>Does the dev need a specific hardware compatibility of the virtue machine?</p>
                  <p>Such as, workstation 15.x, or 14.x, 13.x, 12.x and so on? I just installed Vmware waorkstation ver15.0.2.</p>

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                  • xzz123X Offline
                    xzz123X Offline
                    xzz123
                    Moderators
                    wrote on last edited by xzz123
                    #9

                    <p>Now trying to upload virtual image in which the reproduce is possible to google dirve.</p>
                    <p>you will find a .ovf and .vmdk in the acrhive. they are 11.2GB large.</p>

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                    • D Dmitriy.Pisarets

                      <p>@xzz123 as i can see in bug history it has several dumps and traces from different PCs,  but without Virtual PC developers cannot find exact problem. </p>

                      xzz123X Offline
                      xzz123X Offline
                      xzz123
                      Moderators
                      wrote on last edited by
                      #10

                      <p>@dmitriy-pisarets</p>
                      <p>Hello</p>
                      <p>Mission accomplished</p>
                      <p><a href="https://drive.google.com/file/d/1yZmRnR5ZCOo41GUufz9r16M3Fg02EJT9/view?usp=sharing" target="_blank" rel="noopener">https://drive.google.com/file/d/1yZmRnR5ZCOo41GUufz9r16M3Fg02EJT9/view?usp=sharing</a></p>
                      <p></p>
                      <p>there are already some traces in the virtual machine which from the installation till a success reproduce.</p>
                      <p>And I found that if I do not run update, the bug can not be reproduced. If I update the databases and reboot, the problem will occur</p>

                      D 1 Reply Last reply
                      0
                      • xzz123X xzz123

                        <p>@dmitriy-pisarets</p>
                        <p>Hello</p>
                        <p>Mission accomplished</p>
                        <p><a href="https://drive.google.com/file/d/1yZmRnR5ZCOo41GUufz9r16M3Fg02EJT9/view?usp=sharing" target="_blank" rel="noopener">https://drive.google.com/file/d/1yZmRnR5ZCOo41GUufz9r16M3Fg02EJT9/view?usp=sharing</a></p>
                        <p></p>
                        <p>there are already some traces in the virtual machine which from the installation till a success reproduce.</p>
                        <p>And I found that if I do not run update, the bug can not be reproduced. If I update the databases and reboot, the problem will occur</p>

                        D Offline
                        D Offline
                        Dmitriy.Pisarets
                        Kaspersky Lab
                        wrote on last edited by
                        #11

                        <p>@xzz123, Thank you very much!</p>
                        <p></p>

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