#827 dump file created when I try reproduce a safe money malfuction
When I work on this topic: https://eap.kaspersky.com/topic/826/fail-to-run-protected-browser-error-code-0x80000042
I found there was a dump file created, although I never noticed any crash.
dump file created during the reproduce
No dump file created during the reproduce
Operating system: Win 10, x64
System: i7-4800MQ 16g 250g gt750m
Product Version: 22.214.171.1240
Product Logs: https://cloud.qainfo.ru/s/nLaNhUKoN16MA0d
@xzz123 hello! Do you use VmWare or just your real PC ? if it's vmWare, can you send snapshot ?
I use real PC to run all tests.
Do you need a screenshot of the error?
you can check these: Two methods opening protected browser, but both of them failed.
thanks, but screenshot is not enough here.
I've found bug in our bugtracker. This dump and safe browser error are parts of one problem. And our developers asks for vmware snapshot to reproduce it in our lab.
So, I am supposed to try to reproduce this problem in a virtuemachine, than I upload that virtue image, than you can work on the exact same environment?
Quite a difficult task......May take me one or two days to accomplish it...have never done that before
or, there is really not another method that you can obtain necessary data?
@xzz123, it's ok, take your time. It will be great if you reproduce it on Virtual PC!
@xzz123 as i can see in bug history it has several dumps and traces from different PCs, but without Virtual PC developers cannot find exact problem.
Does the dev need a specific hardware compatibility of the virtue machine?
Such as, workstation 15.x, or 14.x, 13.x, 12.x and so on? I just installed Vmware waorkstation ver15.0.2.
Now trying to upload virtual image in which the reproduce is possible to google dirve.
you will find a .ovf and .vmdk in the acrhive. they are 11.2GB large.
there are already some traces in the virtual machine which from the installation till a success reproduce.
And I found that if I do not run update, the bug can not be reproduced. If I update the databases and reboot, the problem will occur
@xzz123, Thank you very much!