#826 Fail to run protected browser. Error code: 0x80000042

  • Rejected

    , last edited by Jarvis

    Reproduction steps:

    enable safe money function, and try to open payment website in a protected browser

    Actual result:

    product failed to run protected browser, reboot OS, still the same.

    Expected Result:

    protected browser opened successfully

    KSOS20.0.1.780 en-us

    windows10 1607 14393.2639 LTSB x64

    When I try open a payment website in internet explorer, avp show such error message:

    Run error

    Cannot open the website in Protected Browser in Microsoft Edge.

    Failed to run Protected Browser. Reason: Unexpected error starting Protected Browser. Please contact Technical Support. Error code: 0x80000042

    Also there happened to be a dump file created during my reproduce, it is also in the Archive with traces.

    I will post a Separated topic to report that crash.


    System Settings

    Operating system: Win 10, x64

    System: i7-4800MQ 16g 250g gt750m

    Product: KSOS

    Product Version:

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/nLaNhUKoN16MA0d

  • It's part of https://eap.kaspersky.com/topic/827.

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