#820 Avp suggest Hardware Virtualization is not available after first reboot of my OS
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Accepted
Reproduction steps:
install product, update it
reboot OS
Actual result:
Before the first reboot, everything work fine.
after reboot, avp told me there is no hardware support of virtualization technology, and I should change a device which support hardware virtualization.
Expected Result:
hardware virtualization based protection should work fine, there should not be any alert about it.
windows10 ver1607 14393.2639 LTSB x64
KIS20.0.1.780 zh-cn
I uploaded traces and GSI6 report.
https://cloud.qainfo.ru/s/xeXjUhhQ2tumhNG
System Settings
Operating system: Win 10, x64
System: i7-4800MQ 16g 250g gt750m
Product: KIS
Product Version: 20.0.1.780
Language: zh-CN
Product Logs: https://cloud.qainfo.ru/s/xeXjUhhQ2tumhNG
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I found that may be the bug in some AV modules that caused the problem
I reinstalled the product, than reboot without any update. there is no alert about virtualization
Than I ran a databases update and reboot OS, after the reboot, alert about vt is not available appear.
I collected the entire traces begin from the product install till problem appear.
1 install product
2 reboot
3 update product
4 reboot
5 problem reproduced.
KSOS20.0.1.780 en-us
windows10 ver1607 14393.2639 LTSB x64
https://cloud.qainfo.ru/s/2WcWYmmb7xP2cJE
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@xzz123, hello sir!
can you reproduce it on new version?
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Not reproduced.
But the situation has changed.
Quite a long time ago, I report this problem: https://bug.kaspersky.com/issues/5846
at that time, there was no problem with hardware Virtualiation.
On about 2~3 previous beta build, I somehow able to install product with secure boot enabled, And here came the hardware-virtualization problem.
This cuurent build .5.852, I again not able to install the problem with secure boot ebabled. And the hardware-virtualization problem disappear.
I do not know the relationship between two problem. But since the environment has changed, I do not have a clear answer for your question.
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i see, Thank you for information. So we will close this issue till new reproduction will appear.
