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  7. [2020] Performance/Compatibility
  8. Avp suggest Hardware Virtualization is not available after first reboot of my OS

Avp suggest Hardware Virtualization is not available after first reboot of my OS

Scheduled Pinned Locked Moved [2020] Performance/Compatibility
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  • xzz123X Offline
    xzz123X Offline
    xzz123
    Moderators
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>install product, update it</p>
    <p>reboot OS</p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>Before the first reboot, everything work fine.</p>
    <p>after reboot, avp told me there is no hardware support of virtualization technology, and I should change a device which support hardware virtualization.</p>
    <p><strong>Expected Result:</strong></p>
    <p><span>hardware virtualization based protection should work fine, there should not be any alert about it.</span></p>
    <p><span></span></p>
    <p><span>windows10 </span>ver1607 14393.2639  LTSB x64</p>
    <p><span>KIS20.0.1.780 zh-cn</span></p>
    <p><span>I uploaded traces and GSI6 report.</span></p>
    <p><span>https://cloud.qainfo.ru/s/xeXjUhhQ2tumhNG</span></p>

    D 1 Reply Last reply
    0
    • xzz123X Offline
      xzz123X Offline
      xzz123
      Moderators
      wrote on last edited by xzz123
      #2

      <p>I found that may be the bug in some AV modules that caused the problem</p>
      <p>I reinstalled the product, than reboot without any update. there is no alert about virtualization</p>
      <p>Than I ran a databases update and reboot OS, after the reboot, alert about vt is not available appear.</p>
      <p></p>
      <p>I collected the entire traces begin from the product install till problem appear.</p>
      <p>1 install product</p>
      <p>2 reboot</p>
      <p>3 update product</p>
      <p>4 reboot</p>
      <p>5 problem reproduced.</p>
      <p></p>
      <p>KSOS20.0.1.780 en-us</p>
      <p>windows10 ver1607 14393.2639 LTSB x64</p>
      <p></p>
      <p>https://cloud.qainfo.ru/s/2WcWYmmb7xP2cJE</p>

      D 1 Reply Last reply
      0
      • xzz123X xzz123

        <p>I found that may be the bug in some AV modules that caused the problem</p>
        <p>I reinstalled the product, than reboot without any update. there is no alert about virtualization</p>
        <p>Than I ran a databases update and reboot OS, after the reboot, alert about vt is not available appear.</p>
        <p></p>
        <p>I collected the entire traces begin from the product install till problem appear.</p>
        <p>1 install product</p>
        <p>2 reboot</p>
        <p>3 update product</p>
        <p>4 reboot</p>
        <p>5 problem reproduced.</p>
        <p></p>
        <p>KSOS20.0.1.780 en-us</p>
        <p>windows10 ver1607 14393.2639 LTSB x64</p>
        <p></p>
        <p>https://cloud.qainfo.ru/s/2WcWYmmb7xP2cJE</p>

        D Offline
        D Offline
        Dmitriy.Pisarets
        Kaspersky Lab
        wrote on last edited by
        #3

        <p>@xzz123, hello sir!</p>
        <p>can you reproduce it on new version? </p>

        xzz123X 1 Reply Last reply
        0
        • D Dmitriy.Pisarets

          <p>@xzz123, hello sir!</p>
          <p>can you reproduce it on new version? </p>

          xzz123X Offline
          xzz123X Offline
          xzz123
          Moderators
          wrote on last edited by
          #4

          <p>@dmitriy-pisarets</p>
          <p>Not reproduced.</p>
          <p></p>
          <p>But the situation has changed.</p>
          <p>Quite a long time ago, I report this problem: <a href="https://bug.kaspersky.com/issues/5846" target="_blank" rel="noopener">https://bug.kaspersky.com/issues/5846</a></p>
          <p>at that time, there was no problem with hardware Virtualiation.</p>
          <p>On about 2~3 previous beta build, I somehow able to install product with secure boot enabled, And here came the hardware-virtualization problem.</p>
          <p>This cuurent build .5.852, I again not able to install the problem with secure boot ebabled. And the hardware-virtualization problem disappear.</p>
          <p>I do not know the relationship between two problem. But since the environment has changed, I do not have a clear answer for your question.</p>

          D 1 Reply Last reply
          0
          • xzz123X xzz123

            <p>@dmitriy-pisarets</p>
            <p>Not reproduced.</p>
            <p></p>
            <p>But the situation has changed.</p>
            <p>Quite a long time ago, I report this problem: <a href="https://bug.kaspersky.com/issues/5846" target="_blank" rel="noopener">https://bug.kaspersky.com/issues/5846</a></p>
            <p>at that time, there was no problem with hardware Virtualiation.</p>
            <p>On about 2~3 previous beta build, I somehow able to install product with secure boot enabled, And here came the hardware-virtualization problem.</p>
            <p>This cuurent build .5.852, I again not able to install the problem with secure boot ebabled. And the hardware-virtualization problem disappear.</p>
            <p>I do not know the relationship between two problem. But since the environment has changed, I do not have a clear answer for your question.</p>

            D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #5

            <p>@xzz123</p>
            <p>i see, Thank you for information. So we will close this issue till new reproduction will appear. </p>

            xzz123X 1 Reply Last reply
            0
            • JarvisJ Offline
              JarvisJ Offline
              Jarvis
              wrote on last edited by
              #6

              Cannot Reproduce

              1 Reply Last reply
              0
              • D Dmitriy.Pisarets

                <p>@xzz123</p>
                <p>i see, Thank you for information. So we will close this issue till new reproduction will appear. </p>

                xzz123X Offline
                xzz123X Offline
                xzz123
                Moderators
                wrote on last edited by
                #7

                <p>@dmitriy-pisarets</p>
                <p>Hello</p>
                <p>The problem came back.</p>
                <p>I have been using latest beta build for days, it is OK for these days.</p>
                <p>I can install the product with secure boot enabled, and hardware-virtualization is enabled without problem</p>
                <p>BUT,<span style="text-decoration: underline;"> after a recent databases update</span>, I found again the product alert me that vt is not available, because my OS is found not stable if vt is turn on.</p>
                <p>I never changed my device these, so that is wired........</p>
                <p>My Device now: Thinkpad X240s with secure boot enabled and boot mode is UEFI only & CSM off.</p>
                <p>OS: Windows10 14393.2670 LTSB x64</p>
                <p>KIS 20.0.7.895 zh-cn</p>

                1 Reply Last reply
                0
                • xzz123X Offline
                  xzz123X Offline
                  xzz123
                  Moderators
                  wrote on last edited by
                  #8

                  <p>Hello</p>
                  <p>can anyone take a look?</p>
                  <p>What should I do so that dev will reconsider about this case?</p>

                  D 2 Replies Last reply
                  0
                  • xzz123X xzz123

                    <p>Hello</p>
                    <p>can anyone take a look?</p>
                    <p>What should I do so that dev will reconsider about this case?</p>

                    D Offline
                    D Offline
                    Dmitriy.Pisarets
                    Kaspersky Lab
                    wrote on last edited by
                    #9

                    <p>@xzz123 Hello! Sorry, it took some time to get here =). I'll grab it.</p>

                    1 Reply Last reply
                    0
                    • xzz123X xzz123

                      <p>Hello</p>
                      <p>can anyone take a look?</p>
                      <p>What should I do so that dev will reconsider about this case?</p>

                      D Offline
                      D Offline
                      Dmitriy.Pisarets
                      Kaspersky Lab
                      wrote on last edited by
                      #10

                      <p>@xzz123, can you send traces and screenshot? </p>
                      <p>Traces: It will be enough to  start recording, restart product, open main menu, go to notifications.  </p>

                      xzz123X 1 Reply Last reply
                      0
                      • D Dmitriy.Pisarets

                        <p>@xzz123, can you send traces and screenshot? </p>
                        <p>Traces: It will be enough to  start recording, restart product, open main menu, go to notifications.  </p>

                        xzz123X Offline
                        xzz123X Offline
                        xzz123
                        Moderators
                        wrote on last edited by
                        #11

                        <p>@dmitriy-pisarets</p>
                        <p><a href="https://cloud.qainfo.ru/s/8QYzUFSA0Qt7jyv" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/8QYzUFSA0Qt7jyv</a></p>
                        <p>Here are traces and GSI6 report.</p>
                        <p>I turn on traces and try restart product and restart OS, than turn off traces.</p>
                        <p>Product language is simplified chinese, the notification told me that my OS is found to be unstable when virtualization is enabled, so it is not available.</p>

                        D 1 Reply Last reply
                        0
                        • xzz123X xzz123

                          <p>@dmitriy-pisarets</p>
                          <p><a href="https://cloud.qainfo.ru/s/8QYzUFSA0Qt7jyv" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/8QYzUFSA0Qt7jyv</a></p>
                          <p>Here are traces and GSI6 report.</p>
                          <p>I turn on traces and try restart product and restart OS, than turn off traces.</p>
                          <p>Product language is simplified chinese, the notification told me that my OS is found to be unstable when virtualization is enabled, so it is not available.</p>

                          D Offline
                          D Offline
                          Dmitriy.Pisarets
                          Kaspersky Lab
                          wrote on last edited by
                          #12

                          <p>@xzz123 thank you. </p>

                          1 Reply Last reply
                          0
                          • xzz123X xzz123

                            <p><strong>Reproduction steps:</strong></p>
                            <p><span></span>install product, update it</p>
                            <p>reboot OS</p>
                            <p><strong>Actual result:</strong></p>
                            <p><span></span>Before the first reboot, everything work fine.</p>
                            <p>after reboot, avp told me there is no hardware support of virtualization technology, and I should change a device which support hardware virtualization.</p>
                            <p><strong>Expected Result:</strong></p>
                            <p><span>hardware virtualization based protection should work fine, there should not be any alert about it.</span></p>
                            <p><span></span></p>
                            <p><span>windows10 </span>ver1607 14393.2639  LTSB x64</p>
                            <p><span>KIS20.0.1.780 zh-cn</span></p>
                            <p><span>I uploaded traces and GSI6 report.</span></p>
                            <p><span>https://cloud.qainfo.ru/s/xeXjUhhQ2tumhNG</span></p>

                            D Offline
                            D Offline
                            Dmitriy.Pisarets
                            Kaspersky Lab
                            wrote on last edited by
                            #13

                            <p>@xzz123, hello sir!</p>
                            <p>Does it reproduce now? Developers say, new updates should fix problem,  </p>

                            xzz123X 1 Reply Last reply
                            0
                            • D Dmitriy.Pisarets

                              <p>@xzz123, hello sir!</p>
                              <p>Does it reproduce now? Developers say, new updates should fix problem,  </p>

                              xzz123X Offline
                              xzz123X Offline
                              xzz123
                              Moderators
                              wrote on last edited by
                              #14

                              <p>@dmitriy-pisarets</p>
                              <p>Hello</p>
                              <p>Sadly, I can not test current beta build due to continuous crash</p>
                              <p>I even do not have a chance to start the product successfully.</p>
                              <p>Do you need me check the problem using previous build? Is it ok to wait for another build?</p>

                              D 1 Reply Last reply
                              0
                              • xzz123X xzz123

                                <p>@dmitriy-pisarets</p>
                                <p>Hello</p>
                                <p>Sadly, I can not test current beta build due to continuous crash</p>
                                <p>I even do not have a chance to start the product successfully.</p>
                                <p>Do you need me check the problem using previous build? Is it ok to wait for another build?</p>

                                D Offline
                                D Offline
                                Dmitriy.Pisarets
                                Kaspersky Lab
                                wrote on last edited by
                                #15

                                <p>@xzz123, we hope tomorrow will be new build</p>
                                <p></p>

                                xzz123X 1 Reply Last reply
                                0
                                • D Dmitriy.Pisarets

                                  <p>@xzz123, we hope tomorrow will be new build</p>
                                  <p></p>

                                  xzz123X Offline
                                  xzz123X Offline
                                  xzz123
                                  Moderators
                                  wrote on last edited by
                                  #16

                                  <p>@dmitriy-pisarets</p>
                                  <p>Glad to hear that.</p>
                                  <p>Will proceed test ASAP.</p>

                                  1 Reply Last reply
                                  0
                                  • xzz123X Offline
                                    xzz123X Offline
                                    xzz123
                                    Moderators
                                    wrote on last edited by
                                    #17

                                    <p>Just installed latest beta build and also the databases is the latest( although it was released two days ago)</p>
                                    <p>The problem is no longer reproduced.</p>

                                    D 1 Reply Last reply
                                    0
                                    • xzz123X xzz123

                                      <p>Just installed latest beta build and also the databases is the latest( although it was released two days ago)</p>
                                      <p>The problem is no longer reproduced.</p>

                                      D Offline
                                      D Offline
                                      Dmitriy.Pisarets
                                      Kaspersky Lab
                                      wrote on last edited by
                                      #18

                                      <p>@xzz123 , Thank you!</p>
                                      <p></p>

                                      1 Reply Last reply
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