#789 Could not install Kaspersky Password Manager.

  • Rejected

    , last edited by Jarvis

    Windows 10 Pro Build 17763 EN All update KPM

    Reproduction steps:

    1. Uninstalling KPM through Total Uninstall 6.
    2. Run install page KPM.
    3. Run installing KPM. 

    Actual result:

    Window with error Could not install Kaspersky Password Manager. All changes made on your computer will be rolled back automatically.   

    Expected Result:

    Product installing normal. 

    System Settings

    Operating system: Win 10, x64

    System: Intel Core 2 Duo E4500 RAM 3GB DDR2 Hitachi HDP725050GLA360 500 GB ASUS P5G-MX

    Product: KPM

    Product Version: 9.2.+

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/BHmUpRVBwDNXCvG

  • Good day!

    It is not problem in KPM. It is problem in Total Uninstall 6.

    Problem does not reproduce if you use "Control Panel\Programs\Programs and Features"

    If you need help to clear your computer after use "Total Uninstall 6" try to remove next folders: 

    • "%LOCALAPPDATA%\Kaspersky Lab\Kaspersky Password Manager"
    • "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.1"
    • "C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager"

    If it does not help, informed me. 

  • , last edited by Virus_900

    In folder LOCALAPPDATA, Program Files (x86) and ProgramData there is nothing after uninstalling Total Uninstall 6.

  • @virus_900

    OK, Try to check if the following Registry Key is removed: [HKEY_CURRENT_USER\Software\KasperskyLab\Kaspersky Password Manager]

  • Screenshot registry.

  • @virus_900

    It is interesting. Installation error did not appear during first install, it is right ?

  • Yes

  • Obsolete

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