#749 Not working plugin Kaspersky Password Managar

  • Fixed

    , last edited by Jarvis

    Windows 10 Pro Build 17763 EN All update KPM Google Chrome Version 71.0.3578.80 (Official Build) (64-bit)

    Reproduction steps:

    1. Run Google Chrome .
    2. Click on icon key in browser.

    Actual result:

    Show messages what must download Kaspersky Password Managar.   

    Expected Result:

    Plugin Kaspersky Password Managar working normal. 

    System Settings

    Operating system: Win 10, x64

    System: Intel Core 2 Duo E4500 RAM 3GB DDR2 Hitachi HDP725050GLA360 500 GB ASUS P5G-MX

    Product: KPM

    Product Version: 9.2.+

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/Q6BzgRg1yWYwPnR

  • Greetings.

    Can you give me more information:

    Do you install plugin for Google Chrome using buttons in KPM or do you load unpacked kpm.crx? Also can you send me id`s your plugin from KPM and chrome?

    Id in KPM: 

    1. Open "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2".
    2. Open chrome.nm-server.manifest.json as typical .txt file, use any notepad for it. 
    3. Find next word "chrome-extension://" and send me symbols set next to it. For example: I have next in my chrome.nm-server.manifest.json : "chrome-extension://objoldinpoihjimeidlcmghoigbabanl/"

    Id in Chrome:

    1. Open Chrome
    2. Paste chrome://extensions/ in URL field and click "Enter" button on keyboard. 
    3. Find Kaspersky Password Manager4.1.8 and click "Details".
    4. Find ID and send me please. 

    These id`s must be the same. I want check it at first. 

  • ID witch KPM.


    ID witch Google Chrome.


  • I believe the Access violation i reported is the cause, my plugins also dont work.

  • , last edited by Victor.Savinov

    Good day!

    Can you check your problem in new KPM build : https://eap.kaspersky.com/topic/780/kaspersky-password-manager-9-0-2-596-windows?

  • Victor, hi cannot reproduction.

Looks like your connection to Beta Testing was lost, please wait while we try to reconnect.