#726 slow OS and then restart of KSOS without warning or message


  • Rejected

    Moderators
    , last edited by Jarvis

    Reproduction steps:

    started my laptop and the system W10 was slow. After some time KSOS restarted without any message or crash.

    Actual result:

    KSOS restarted without any reason.

    Expected Result:

    If KSOS is restarting (update of modules?), then it is good, i have a message.

    P.S.: Sorry for bad explanation, but i was not sure where i can post it. And if it was a problem (restart without any reason). I added traces.

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 3510QM, GTX670M, 8GB DDR3, 750GB HDD

    Product: KSOS

    Product Version: 20.0.0.713

    Language: de-DE

    Product Logs: https://cloud.qainfo.ru/s/u8vn7ffFQZ5qQfb


  • Kaspersky Lab

    @jowi, hello! 

    1) When did you start wright  this traces: before or after restart? 

    developer says, this traces have no info about KSOS restart.

    2)  Can you turn on full tracers and then reproduce this bug ?


  • Moderators

    @dmitriy.pisarets, hi.

    1) the traces are running at all the time. I stopped it after the restart of KSOS to collect the traces. But i already thought, that there is nothing.

    2) I can try it, but it was a situation, which happened only 1 time.


  • Kaspersky Lab

    @jowi said in slow OS and then restart of KSOS without warning or message:

    2) I can try it, but it was a situation, which happened only 1 time.

    ok, I understand. I  suggest to close this issue, and reopen it, if it will be reproduced. 


  • Moderators

    If i can catch them again, i contact you. Please close it.



  • Cannot Reproduce


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