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Problem with Tour

Scheduled Pinned Locked Moved [2020] GUI/Help
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  • DonKidD Offline
    DonKidD Offline
    DonKid
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps: After install, try to see the tour. After install the Beta Key, the tour disappear.</strong></p>
    <p><span></span></p>
    <p><strong>Actual result: No screen of tour.</strong></p>
    <p><span></span></p>
    <p><strong>Expected Result: After install the Beta Key, the tour should starts.</strong></p>
    <p><span></span></p>

    When the humanity start to realize that there isn't race, creed, politics, money, our planet will be wonderful. Be always a humble person.

    Ilya.ZadonskyI 1 Reply Last reply
    0
    • DonKidD DonKid

      <p><strong>Reproduction steps: After install, try to see the tour. After install the Beta Key, the tour disappear.</strong></p>
      <p><span></span></p>
      <p><strong>Actual result: No screen of tour.</strong></p>
      <p><span></span></p>
      <p><strong>Expected Result: After install the Beta Key, the tour should starts.</strong></p>
      <p><span></span></p>

      Ilya.ZadonskyI Offline
      Ilya.ZadonskyI Offline
      Ilya.Zadonsky
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>What kind of logs will be?</p>

      1 Reply Last reply
      0
      • DonKidD Offline
        DonKidD Offline
        DonKid
        wrote on last edited by
        #3

        <p>Hi Ilya.</p>
        <p></p>
        <p>Unfortunately I don´t have log.</p>
        <p>What I did was, installed KTS. The option to see the tour was marked.</p>
        <p>After install, it shows the message to activate the product. I activated it and the tour screen didn´t appear.</p>

        When the humanity start to realize that there isn't race, creed, politics, money, our planet will be wonderful. Be always a humble person.

        D 1 Reply Last reply
        0
        • DonKidD DonKid

          <p>Hi Ilya.</p>
          <p></p>
          <p>Unfortunately I don´t have log.</p>
          <p>What I did was, installed KTS. The option to see the tour was marked.</p>
          <p>After install, it shows the message to activate the product. I activated it and the tour screen didn´t appear.</p>

          D Offline
          D Offline
          Dmitriy.Pisarets
          Kaspersky Lab
          wrote on last edited by
          #4

          <p>@donkid, hello! </p>
          <p>Unfortunately,  we have to reject it.  If you can reproduce it with logs - please contact me and we'll reopen issue. </p>
          <p></p>
          <p>To activate full logs from the very first product start you should add reg file to folder, where KTS installer exe is placed and run installation.   (here is reg file <a href="https://cloud.qainfo.ru/s/6eOfglzZn7qoLT1" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/6eOfglzZn7qoLT1</a>)</p>
          <p></p>

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