Sometime selfdefense do not work and avp process can be terminated
-
Reproduction steps:
open task manager, choose avp gui or service process and try shut it down
Actual result:
avp process can be terminated
Expected Result:
avp process can not be affected
windows10 1607 LTSB 14393.2580 x64
KTS19.0.0.1088d en-HK_zh-Hant-HK
reproduce is not stable, but I had encounter this twice so far
and last time I turn one traces.
https://cloud.qainfo.ru/s/tvGnHI2dbNmOMK2
https://drive.google.com/open?id=1Ay7ul4KZUmDIGCbX_x12YdQsEqOVJyhx
my internet is not stable at present, so I also upload a copy to google drive.
-
Reproduction steps:
open task manager, choose avp gui or service process and try shut it down
Actual result:
avp process can be terminated
Expected Result:
avp process can not be affected
windows10 1607 LTSB 14393.2580 x64
KTS19.0.0.1088d en-HK_zh-Hant-HK
reproduce is not stable, but I had encounter this twice so far
and last time I turn one traces.
https://cloud.qainfo.ru/s/tvGnHI2dbNmOMK2
https://drive.google.com/open?id=1Ay7ul4KZUmDIGCbX_x12YdQsEqOVJyhx
my internet is not stable at present, so I also upload a copy to google drive.
@xzz123, hello!
Developers ask more data to investigate the problem:
-
installation logs msp (C:\Windows\Temp\msi*.log)
-
msi and msp from cash Windows Installer (C:\Windows\Installer*.msi and C:\Windows\Installer*.msp)
-
driver installation logs (C:\Windows\Inf\setup*.log)
Thank you!
-
-
@xzz123, hello!
Developers ask more data to investigate the problem:
-
installation logs msp (C:\Windows\Temp\msi*.log)
-
msi and msp from cash Windows Installer (C:\Windows\Installer*.msi and C:\Windows\Installer*.msp)
-
driver installation logs (C:\Windows\Inf\setup*.log)
Thank you!
@dmitriy-pisarets
Hi
I must have cleaned C:\Windows\Temp\msi*.log. It is empty...
https://cloud.qainfo.ru/s/UyHx0B3MgMZTy2s
Today I do not reproduce it success, if needed, I can reinstall the product and apply the patch again.
-
-
@dmitriy-pisarets
Hi
I must have cleaned C:\Windows\Temp\msi*.log. It is empty...
https://cloud.qainfo.ru/s/UyHx0B3MgMZTy2s
Today I do not reproduce it success, if needed, I can reinstall the product and apply the patch again.
@xzz123, hi!
Do you remember, you reproduced this bug twice before any OS restart, or after?
-
@xzz123, hi!
Do you remember, you reproduced this bug twice before any OS restart, or after?
@dmitriy-pisarets
I think between two reproduce, there should be a restart of OS. (to be honest, I actually can not remember that clearly)
And the traces uploaded are for the whole process of the second reproduce. When I record the second reporduce, I kept terminate avp and avpui process for sometimes, than I turn off trace.
there is no restart of OS during whole process of the second reproduce
and now I do not get a third reroduce for now.
-
@dmitriy-pisarets
I think between two reproduce, there should be a restart of OS. (to be honest, I actually can not remember that clearly)
And the traces uploaded are for the whole process of the second reproduce. When I record the second reporduce, I kept terminate avp and avpui process for sometimes, than I turn off trace.
there is no restart of OS during whole process of the second reproduce
and now I do not get a third reroduce for now.
@xzz123 thank you!
My colleagues will investigate this issue.
-
@dmitriy-pisarets
I think between two reproduce, there should be a restart of OS. (to be honest, I actually can not remember that clearly)
And the traces uploaded are for the whole process of the second reproduce. When I record the second reporduce, I kept terminate avp and avpui process for sometimes, than I turn off trace.
there is no restart of OS during whole process of the second reproduce
and now I do not get a third reroduce for now.
can you please look version of our drivers kl*.sys in directory C:\Windows\System32\Drivers.?
-
can you please look version of our drivers kl*.sys in directory C:\Windows\System32\Drivers.?
@dmitriy-pisarets
ops, my bad, I just reinstall the product.....
software environment now may be useless......If I can success reproduce again, I can send all those needed data
-
@dmitriy-pisarets
ops, my bad, I just reinstall the product.....
software environment now may be useless......If I can success reproduce again, I can send all those needed data
@xzz123 ok
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login© 2026 АО «Лаборатория Касперского»