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  6. Sometime selfdefense do not work and avp process can be terminated

Sometime selfdefense do not work and avp process can be terminated

Scheduled Pinned Locked Moved Patch D for KAVKISKTSKFA 2019 / KS 2.0 / VPN 3.0 / KSOS 6.0 / KFP 6.5
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  • xzz123X Offline
    xzz123X Offline
    xzz123
    Moderators
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>open task manager, choose avp gui or service process and try shut it down</p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>avp process can be terminated</p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>avp process can not be affected</p>
    <p></p>
    <p>windows10 1607 LTSB 14393.2580 x64</p>
    <p>KTS19.0.0.1088d en-HK_zh-Hant-HK</p>
    <p></p>
    <p>reproduce is not stable, but I had encounter this twice so far</p>
    <p>and last time I turn one traces.</p>
    <p><a href="https://cloud.qainfo.ru/s/tvGnHI2dbNmOMK2" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/tvGnHI2dbNmOMK2</a></p>
    <p><a href="https://drive.google.com/open?id=1Ay7ul4KZUmDIGCbX_x12YdQsEqOVJyhx" target="_blank" rel="noopener">https://drive.google.com/open?id=1Ay7ul4KZUmDIGCbX_x12YdQsEqOVJyhx</a></p>
    <p>my internet is not stable at present, so I also upload a copy to google drive.</p>

    D 1 Reply Last reply
    0
    • xzz123X xzz123

      <p><strong>Reproduction steps:</strong></p>
      <p><span></span>open task manager, choose avp gui or service process and try shut it down</p>
      <p><strong>Actual result:</strong></p>
      <p><span></span>avp process can be terminated</p>
      <p><strong>Expected Result:</strong></p>
      <p><span></span>avp process can not be affected</p>
      <p></p>
      <p>windows10 1607 LTSB 14393.2580 x64</p>
      <p>KTS19.0.0.1088d en-HK_zh-Hant-HK</p>
      <p></p>
      <p>reproduce is not stable, but I had encounter this twice so far</p>
      <p>and last time I turn one traces.</p>
      <p><a href="https://cloud.qainfo.ru/s/tvGnHI2dbNmOMK2" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/tvGnHI2dbNmOMK2</a></p>
      <p><a href="https://drive.google.com/open?id=1Ay7ul4KZUmDIGCbX_x12YdQsEqOVJyhx" target="_blank" rel="noopener">https://drive.google.com/open?id=1Ay7ul4KZUmDIGCbX_x12YdQsEqOVJyhx</a></p>
      <p>my internet is not stable at present, so I also upload a copy to google drive.</p>

      D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>@xzz123, hello!</p>
      <p>Developers ask more data to investigate the problem: </p>
      <ul>
      <li>installation logs msp (C:\Windows\Temp\msi*.log)</li>
      <li>msi and msp from cash Windows Installer (C:\Windows\Installer*.msi and  C:\Windows\Installer*.msp)</li>
      <li>driver installation logs (C:\Windows\Inf\setup*.log)</li>
      </ul>
      <p></p>
      <p>Thank you!</p>

      xzz123X 1 Reply Last reply
      0
      • D Dmitriy.Pisarets

        <p>@xzz123, hello!</p>
        <p>Developers ask more data to investigate the problem: </p>
        <ul>
        <li>installation logs msp (C:\Windows\Temp\msi*.log)</li>
        <li>msi and msp from cash Windows Installer (C:\Windows\Installer*.msi and  C:\Windows\Installer*.msp)</li>
        <li>driver installation logs (C:\Windows\Inf\setup*.log)</li>
        </ul>
        <p></p>
        <p>Thank you!</p>

        xzz123X Offline
        xzz123X Offline
        xzz123
        Moderators
        wrote on last edited by
        #3

        <p>@dmitriy-pisarets</p>
        <p>Hi</p>
        <p>I must have cleaned C:\Windows\Temp\msi*.log. It is empty...</p>
        <p><a href="https://cloud.qainfo.ru/s/UyHx0B3MgMZTy2s" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/UyHx0B3MgMZTy2s</a></p>
        <p>Today I do not reproduce it success, if needed, I can reinstall the product and apply the patch again.</p>

        D 1 Reply Last reply
        0
        • xzz123X xzz123

          <p>@dmitriy-pisarets</p>
          <p>Hi</p>
          <p>I must have cleaned C:\Windows\Temp\msi*.log. It is empty...</p>
          <p><a href="https://cloud.qainfo.ru/s/UyHx0B3MgMZTy2s" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/UyHx0B3MgMZTy2s</a></p>
          <p>Today I do not reproduce it success, if needed, I can reinstall the product and apply the patch again.</p>

          D Offline
          D Offline
          Dmitriy.Pisarets
          Kaspersky Lab
          wrote on last edited by
          #4

          <p>@xzz123, hi!</p>
          <p></p>
          <p>Do you remember, you reproduced this bug twice before any OS restart, or after? </p>
          <p></p>

          xzz123X 1 Reply Last reply
          0
          • D Dmitriy.Pisarets

            <p>@xzz123, hi!</p>
            <p></p>
            <p>Do you remember, you reproduced this bug twice before any OS restart, or after? </p>
            <p></p>

            xzz123X Offline
            xzz123X Offline
            xzz123
            Moderators
            wrote on last edited by xzz123
            #5

            <p>@dmitriy-pisarets</p>
            <p>I think between two reproduce, there should be a restart of OS. (to be honest, I actually can not remember that clearly)</p>
            <p>And the traces uploaded are for the whole process of the second reproduce. When I record the second reporduce, I kept terminate avp and avpui process for sometimes, than I turn off trace.</p>
            <p>there is no restart of OS during whole process of the second reproduce</p>
            <p>and now I do not get a third reroduce for now.</p>

            D 2 Replies Last reply
            0
            • xzz123X xzz123

              <p>@dmitriy-pisarets</p>
              <p>I think between two reproduce, there should be a restart of OS. (to be honest, I actually can not remember that clearly)</p>
              <p>And the traces uploaded are for the whole process of the second reproduce. When I record the second reporduce, I kept terminate avp and avpui process for sometimes, than I turn off trace.</p>
              <p>there is no restart of OS during whole process of the second reproduce</p>
              <p>and now I do not get a third reroduce for now.</p>

              D Offline
              D Offline
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by
              #6

              <p>@xzz123 thank you! </p>
              <p>My colleagues will investigate this issue.  </p>

              1 Reply Last reply
              0
              • xzz123X xzz123

                <p>@dmitriy-pisarets</p>
                <p>I think between two reproduce, there should be a restart of OS. (to be honest, I actually can not remember that clearly)</p>
                <p>And the traces uploaded are for the whole process of the second reproduce. When I record the second reporduce, I kept terminate avp and avpui process for sometimes, than I turn off trace.</p>
                <p>there is no restart of OS during whole process of the second reproduce</p>
                <p>and now I do not get a third reroduce for now.</p>

                D Offline
                D Offline
                Dmitriy.Pisarets
                Kaspersky Lab
                wrote on last edited by
                #7

                <p>@xzz123</p>
                <p>can you please look version of our drivers  <span>kl*.sys in directory  C:\Windows\System32\Drivers.?</span></p>

                xzz123X 1 Reply Last reply
                0
                • D Dmitriy.Pisarets

                  <p>@xzz123</p>
                  <p>can you please look version of our drivers  <span>kl*.sys in directory  C:\Windows\System32\Drivers.?</span></p>

                  xzz123X Offline
                  xzz123X Offline
                  xzz123
                  Moderators
                  wrote on last edited by xzz123
                  #8

                  <p>@dmitriy-pisarets</p>
                  <p>ops, my bad, I just reinstall the product.....</p>
                  <p>software environment now may be useless......If I can success reproduce again, I can send all those needed data</p>

                  D 1 Reply Last reply
                  0
                  • xzz123X xzz123

                    <p>@dmitriy-pisarets</p>
                    <p>ops, my bad, I just reinstall the product.....</p>
                    <p>software environment now may be useless......If I can success reproduce again, I can send all those needed data</p>

                    D Offline
                    D Offline
                    Dmitriy.Pisarets
                    Kaspersky Lab
                    wrote on last edited by
                    #9

                    <p>@xzz123 ok</p>

                    1 Reply Last reply
                    0
                    • JarvisJ Offline
                      JarvisJ Offline
                      Jarvis
                      wrote on last edited by
                      #10

                      Cannot Reproduce

                      1 Reply Last reply
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