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Kaspersky\VPN\KSOS 21.24.4.286

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  • D Offline
    D Offline
    Dmitriy.Pisarets
    Kaspersky Lab
    wrote on last edited by
    #1

    Hello!

    A new beta builds are available.
    You can download the distribution kit by the links bellow:
    Kaspersky — download
    VPN — download
    KSOS — download

    To test the application, activate the license embedded in the distribution kit.
    You should only use the beta build with this license provided for testing.
    If you use your existing commercial license to activate the beta version of the application, the term of the license spent on the beta-testing will not be compensated.

    Known issues:
    network monitor can contain nameless group for system process

    Useful info:
    please do not send any issues to premium tech support. Beta reports should be placed only on our beta forum.
    DRV verifiers are turn off by default now. App - are ON!
    Kaspersky is presented in two tiers: Standard, Premium
    To activate the trial beta key on the screen with a proposal to enter My Kaspersky, click "Skip"

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    • D Dmitriy.Pisarets pinned this topic on
    • harlan4096H Offline
      harlan4096H Offline
      harlan4096
      βTester
      wrote on last edited by harlan4096
      #2

      Installation over previous beta build went ok... I see SuperMITM not enabled yet (had to enable manually via Windows Registry) 🤔 also see Blocking Cookies browser feature appearing, but it never comes official...

      S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

      1 Reply Last reply
      0
      • J Offline
        J Offline
        Jowi
        Moderators
        wrote on last edited by
        #3

        No problems on normal installation.

        1 Reply Last reply
        0
        • T Offline
          T Offline
          tistou
          wrote on last edited by
          #4

          Hello

          Still the same problem when I close K by right-clicking the icon in the systray and selecting Exit.
          When I relaunch K via the shortcut, I get the message "The previous application launch failed."
          No problem with 21.23 and log sent via popup

          D 1 Reply Last reply
          0
          • T tistou

            Hello

            Still the same problem when I close K by right-clicking the icon in the systray and selecting Exit.
            When I relaunch K via the shortcut, I get the message "The previous application launch failed."
            No problem with 21.23 and log sent via popup

            D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #5

            @tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

            , I get the message "The previous application launch failed."

            Hello! Can you please send your dump files to me?

            T 1 Reply Last reply
            0
            • J Offline
              J Offline
              Jowi
              Moderators
              wrote on last edited by
              #6

              Sorry for posting it here, but there was a strange situation.
              My Laptop was off for 3 days. Then i watched about K and after a update some "components are damaged". I have only 2 srv-dumps - sorry no traces.
              Now i installed it new and rechecking the situation.
              https://cloud.qainfo.ru/index.php/s/dBa4SCYUVNSlJJk pw-12345

              D 1 Reply Last reply
              1
              • D Dmitriy.Pisarets

                @tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

                , I get the message "The previous application launch failed."

                Hello! Can you please send your dump files to me?

                T Offline
                T Offline
                tistou
                wrote on last edited by tistou
                #7

                @Dmitriy.Pisarets

                Hello, I didn't see the message before, sorry.

                I would do it to get the dump files.
                Otherwise, I sent them via the popup displayed with this message, is it possible for you to retrieve them ?

                D 1 Reply Last reply
                1
                • T tistou

                  @Dmitriy.Pisarets

                  Hello, I didn't see the message before, sorry.

                  I would do it to get the dump files.
                  Otherwise, I sent them via the popup displayed with this message, is it possible for you to retrieve them ?

                  D Offline
                  D Offline
                  Dmitriy.Pisarets
                  Kaspersky Lab
                  wrote on last edited by
                  #8

                  @tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

                  is it possible for you to retrieve them ?

                  Hello! No, it's very complicated, but this window is area of support service. They have their own issue tracking system.
                  So if you have possibility to send dumps here it would be better. Thank you!

                  T 1 Reply Last reply
                  0
                  • J Jowi

                    Sorry for posting it here, but there was a strange situation.
                    My Laptop was off for 3 days. Then i watched about K and after a update some "components are damaged". I have only 2 srv-dumps - sorry no traces.
                    Now i installed it new and rechecking the situation.
                    https://cloud.qainfo.ru/index.php/s/dBa4SCYUVNSlJJk pw-12345

                    D Offline
                    D Offline
                    Dmitriy.Pisarets
                    Kaspersky Lab
                    wrote on last edited by Dmitriy.Pisarets
                    #9

                    @Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

                    "components are damaged".

                    Hello! Can you please check, what severs are used for base update, is still tim2 ?

                    J 1 Reply Last reply
                    0
                    • xzz123X Offline
                      xzz123X Offline
                      xzz123
                      Moderators
                      wrote on last edited by
                      #10

                      Hello everyone
                      Are you all updating beta version smoothly without any error?
                      For a long time I cannot update beta builds. It will always show internet connection error at a certain stage of the process and than auto switch to another update server (not tim2). Eventually it will end up with a failure.
                      I have tried VPN. have switch my IP to another location like HK, Singapore, UK, Japan.... But still cannot update beta build.
                      Do you think it is worthy to collect traces?

                      D 1 Reply Last reply
                      1
                      • harlan4096H Offline
                        harlan4096H Offline
                        harlan4096
                        βTester
                        wrote on last edited by
                        #11

                        Today when I updated my KPremium, got a warning to restart, and some modules got corrupted, the only solution was to reinstall overwriting 😓🤷‍♂️

                        S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

                        1 Reply Last reply
                        0
                        • D Dmitriy.Pisarets

                          @Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

                          "components are damaged".

                          Hello! Can you please check, what severs are used for base update, is still tim2 ?

                          J Offline
                          J Offline
                          Jowi
                          Moderators
                          wrote on last edited by
                          #12

                          @Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

                          @Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

                          "components are damaged".

                          Hello! Can you please check, what severs are used for base update, is still tim2 ?

                          It was the normal KL-update Server.
                          But the situation was the same as harlan4096 explained.

                          D 1 Reply Last reply
                          1
                          • xzz123X xzz123

                            Hello everyone
                            Are you all updating beta version smoothly without any error?
                            For a long time I cannot update beta builds. It will always show internet connection error at a certain stage of the process and than auto switch to another update server (not tim2). Eventually it will end up with a failure.
                            I have tried VPN. have switch my IP to another location like HK, Singapore, UK, Japan.... But still cannot update beta build.
                            Do you think it is worthy to collect traces?

                            D Offline
                            D Offline
                            Dmitriy.Pisarets
                            Kaspersky Lab
                            wrote on last edited by
                            #13

                            @xzz123 said in Kaspersky\VPN\KSOS 21.24.4.286:

                            Do you think it is worthy to collect traces?

                            Hello! Sorry, i've missed your previous message.
                            Do you have problem with bases update? Please collect our traces, wire shark and video of screen.

                            xzz123X 1 Reply Last reply
                            0
                            • J Jowi

                              @Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

                              @Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

                              "components are damaged".

                              Hello! Can you please check, what severs are used for base update, is still tim2 ?

                              It was the normal KL-update Server.
                              But the situation was the same as harlan4096 explained.

                              D Offline
                              D Offline
                              Dmitriy.Pisarets
                              Kaspersky Lab
                              wrote on last edited by
                              #14

                              @Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

                              normal KL-update Server.

                              beta shouldn't use "normal servers". New builds with new features demands new files, which a missing in public servers. So beta use test servers with files witch a made specially for new builds.
                              Very strange that you faced issue, that switched servers for public.

                              J 1 Reply Last reply
                              0
                              • D Dmitriy.Pisarets

                                @xzz123 said in Kaspersky\VPN\KSOS 21.24.4.286:

                                Do you think it is worthy to collect traces?

                                Hello! Sorry, i've missed your previous message.
                                Do you have problem with bases update? Please collect our traces, wire shark and video of screen.

                                xzz123X Offline
                                xzz123X Offline
                                xzz123
                                Moderators
                                wrote on last edited by
                                #15

                                @Dmitriy.Pisarets
                                I will surely try when I got time
                                maybe next beta?

                                D 1 Reply Last reply
                                1
                                • D Dmitriy.Pisarets

                                  @Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

                                  normal KL-update Server.

                                  beta shouldn't use "normal servers". New builds with new features demands new files, which a missing in public servers. So beta use test servers with files witch a made specially for new builds.
                                  Very strange that you faced issue, that switched servers for public.

                                  J Offline
                                  J Offline
                                  Jowi
                                  Moderators
                                  wrote on last edited by
                                  #16

                                  @Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

                                  @Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

                                  normal KL-update Server.

                                  beta shouldn't use "normal servers". New builds with new features demands new files, which a missing in public servers. So beta use test servers with files witch a made specially for new builds.
                                  Very strange that you faced issue, that switched servers for public.

                                  Sorry if I wasn't clear enough. I didn't select a different server. The default server that KL provides after the installation was used.

                                  D 1 Reply Last reply
                                  0
                                  • xzz123X xzz123

                                    @Dmitriy.Pisarets
                                    I will surely try when I got time
                                    maybe next beta?

                                    D Offline
                                    D Offline
                                    Dmitriy.Pisarets
                                    Kaspersky Lab
                                    wrote on last edited by
                                    #17

                                    @xzz123 said in Kaspersky\VPN\KSOS 21.24.4.286:

                                    next beta?

                                    next beta should be in 1 week. and it have /ap servers pre-installed.

                                    1 Reply Last reply
                                    0
                                    • J Jowi

                                      @Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

                                      @Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

                                      normal KL-update Server.

                                      beta shouldn't use "normal servers". New builds with new features demands new files, which a missing in public servers. So beta use test servers with files witch a made specially for new builds.
                                      Very strange that you faced issue, that switched servers for public.

                                      Sorry if I wasn't clear enough. I didn't select a different server. The default server that KL provides after the installation was used.

                                      D Offline
                                      D Offline
                                      Dmitriy.Pisarets
                                      Kaspersky Lab
                                      wrote on last edited by
                                      #18

                                      @Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

                                      I didn't select a different server.

                                      It makes it even more strange. But, as I can understand, there is a chance that something will go wrong with network while update and beta build will decide to use pub-server as emergency option.

                                      xzz123X 1 Reply Last reply
                                      0
                                      • D Dmitriy.Pisarets

                                        @tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

                                        is it possible for you to retrieve them ?

                                        Hello! No, it's very complicated, but this window is area of support service. They have their own issue tracking system.
                                        So if you have possibility to send dumps here it would be better. Thank you!

                                        T Offline
                                        T Offline
                                        tistou
                                        wrote on last edited by
                                        #19

                                        @Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

                                        @tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

                                        is it possible for you to retrieve them ?

                                        Hello! No, it's very complicated, but this window is area of support service. They have their own issue tracking system.
                                        So if you have possibility to send dumps here it would be better. Thank you!

                                        Hello

                                        Which file do you need ?
                                        The KAV.dumpwriter ?

                                        D 1 Reply Last reply
                                        0
                                        • T tistou

                                          @Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

                                          @tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

                                          is it possible for you to retrieve them ?

                                          Hello! No, it's very complicated, but this window is area of support service. They have their own issue tracking system.
                                          So if you have possibility to send dumps here it would be better. Thank you!

                                          Hello

                                          Which file do you need ?
                                          The KAV.dumpwriter ?

                                          D Offline
                                          D Offline
                                          Dmitriy.Pisarets
                                          Kaspersky Lab
                                          wrote on last edited by
                                          #20

                                          @tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

                                          Which file do you need ?
                                          The KAV.dumpwriter ?

                                          Hello!
                                          the best option is "all files and traces"
                                          the minimum - "*.dmp" file

                                          dumpwriter is file with accompanying information. Main info is included in *.dmp

                                          T 1 Reply Last reply
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