Kaspersky\VPN\KSOS 21.24.4.286
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No problems on normal installation.
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Hello
Still the same problem when I close K by right-clicking the icon in the systray and selecting Exit.
When I relaunch K via the shortcut, I get the message "The previous application launch failed."
No problem with 21.23 and log sent via popup@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:
, I get the message "The previous application launch failed."
Hello! Can you please send your dump files to me?
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Sorry for posting it here, but there was a strange situation.
My Laptop was off for 3 days. Then i watched about K and after a update some "components are damaged". I have only 2 srv-dumps - sorry no traces.
Now i installed it new and rechecking the situation.
https://cloud.qainfo.ru/index.php/s/dBa4SCYUVNSlJJk pw-12345 -
@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:
, I get the message "The previous application launch failed."
Hello! Can you please send your dump files to me?
Hello, I didn't see the message before, sorry.
I would do it to get the dump files.
Otherwise, I sent them via the popup displayed with this message, is it possible for you to retrieve them ? -
Hello, I didn't see the message before, sorry.
I would do it to get the dump files.
Otherwise, I sent them via the popup displayed with this message, is it possible for you to retrieve them ?@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:
is it possible for you to retrieve them ?
Hello! No, it's very complicated, but this window is area of support service. They have their own issue tracking system.
So if you have possibility to send dumps here it would be better. Thank you! -
Sorry for posting it here, but there was a strange situation.
My Laptop was off for 3 days. Then i watched about K and after a update some "components are damaged". I have only 2 srv-dumps - sorry no traces.
Now i installed it new and rechecking the situation.
https://cloud.qainfo.ru/index.php/s/dBa4SCYUVNSlJJk pw-12345@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:
"components are damaged".
Hello! Can you please check, what severs are used for base update, is still tim2 ?
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Hello everyone
Are you all updating beta version smoothly without any error?
For a long time I cannot update beta builds. It will always show internet connection error at a certain stage of the process and than auto switch to another update server (not tim2). Eventually it will end up with a failure.
I have tried VPN. have switch my IP to another location like HK, Singapore, UK, Japan.... But still cannot update beta build.
Do you think it is worthy to collect traces? -
Today when I updated my KPremium, got a warning to restart, and some modules got corrupted, the only solution was to reinstall overwriting 😓🤷♂️
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@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:
"components are damaged".
Hello! Can you please check, what severs are used for base update, is still tim2 ?
@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:
@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:
"components are damaged".
Hello! Can you please check, what severs are used for base update, is still tim2 ?
It was the normal KL-update Server.
But the situation was the same as harlan4096 explained. -
Hello everyone
Are you all updating beta version smoothly without any error?
For a long time I cannot update beta builds. It will always show internet connection error at a certain stage of the process and than auto switch to another update server (not tim2). Eventually it will end up with a failure.
I have tried VPN. have switch my IP to another location like HK, Singapore, UK, Japan.... But still cannot update beta build.
Do you think it is worthy to collect traces?@xzz123 said in Kaspersky\VPN\KSOS 21.24.4.286:
Do you think it is worthy to collect traces?
Hello! Sorry, i've missed your previous message.
Do you have problem with bases update? Please collect our traces, wire shark and video of screen. -
@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:
@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:
"components are damaged".
Hello! Can you please check, what severs are used for base update, is still tim2 ?
It was the normal KL-update Server.
But the situation was the same as harlan4096 explained.@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:
normal KL-update Server.
beta shouldn't use "normal servers". New builds with new features demands new files, which a missing in public servers. So beta use test servers with files witch a made specially for new builds.
Very strange that you faced issue, that switched servers for public. -
@xzz123 said in Kaspersky\VPN\KSOS 21.24.4.286:
Do you think it is worthy to collect traces?
Hello! Sorry, i've missed your previous message.
Do you have problem with bases update? Please collect our traces, wire shark and video of screen.@Dmitriy.Pisarets
I will surely try when I got time
maybe next beta? -
@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:
normal KL-update Server.
beta shouldn't use "normal servers". New builds with new features demands new files, which a missing in public servers. So beta use test servers with files witch a made specially for new builds.
Very strange that you faced issue, that switched servers for public.@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:
@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:
normal KL-update Server.
beta shouldn't use "normal servers". New builds with new features demands new files, which a missing in public servers. So beta use test servers with files witch a made specially for new builds.
Very strange that you faced issue, that switched servers for public.Sorry if I wasn't clear enough. I didn't select a different server. The default server that KL provides after the installation was used.
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@Dmitriy.Pisarets
I will surely try when I got time
maybe next beta?@xzz123 said in Kaspersky\VPN\KSOS 21.24.4.286:
next beta?
next beta should be in 1 week. and it have /ap servers pre-installed.
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@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:
@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:
normal KL-update Server.
beta shouldn't use "normal servers". New builds with new features demands new files, which a missing in public servers. So beta use test servers with files witch a made specially for new builds.
Very strange that you faced issue, that switched servers for public.Sorry if I wasn't clear enough. I didn't select a different server. The default server that KL provides after the installation was used.
@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:
I didn't select a different server.
It makes it even more strange. But, as I can understand, there is a chance that something will go wrong with network while update and beta build will decide to use pub-server as emergency option.
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@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:
is it possible for you to retrieve them ?
Hello! No, it's very complicated, but this window is area of support service. They have their own issue tracking system.
So if you have possibility to send dumps here it would be better. Thank you!@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:
@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:
is it possible for you to retrieve them ?
Hello! No, it's very complicated, but this window is area of support service. They have their own issue tracking system.
So if you have possibility to send dumps here it would be better. Thank you!Hello
Which file do you need ?
The KAV.dumpwriter ? -
@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:
@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:
is it possible for you to retrieve them ?
Hello! No, it's very complicated, but this window is area of support service. They have their own issue tracking system.
So if you have possibility to send dumps here it would be better. Thank you!Hello
Which file do you need ?
The KAV.dumpwriter ?@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:
Which file do you need ?
The KAV.dumpwriter ?Hello!
the best option is "all files and traces"
the minimum - "*.dmp" filedumpwriter is file with accompanying information. Main info is included in *.dmp
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@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:
Which file do you need ?
The KAV.dumpwriter ?Hello!
the best option is "all files and traces"
the minimum - "*.dmp" filedumpwriter is file with accompanying information. Main info is included in *.dmp
@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:
@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:
Which file do you need ?
The KAV.dumpwriter ?Hello!
the best option is "all files and traces"
the minimum - "*.dmp" filedumpwriter is file with accompanying information. Main info is included in *.dmp
Hello
Ok, all Traces files
https://drive.google.com/file/d/1T0rnT4E767VM6Gqt6rfMiGk-Vwj-1Cl3/
Tell me if it's good
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@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:
@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:
Which file do you need ?
The KAV.dumpwriter ?Hello!
the best option is "all files and traces"
the minimum - "*.dmp" filedumpwriter is file with accompanying information. Main info is included in *.dmp
Hello
Ok, all Traces files
https://drive.google.com/file/d/1T0rnT4E767VM6Gqt6rfMiGk-Vwj-1Cl3/
Tell me if it's good
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