Beta-Testing Guide (English)
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<p>Резерв</p>
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<p><span style="font-size: 14pt; font-size: 14pt;"><strong>Section 1 - Downloading, installation and activation of beta-versions</strong></span></p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>1. Downloading</strong></span></p>
<p>To start testing you should download beta-version from <a href="http://devbuilds.kaspersky-labs.com/devbuilds/" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://devbuilds.kaspersky-labs.com/devbuilds/">http://devbuilds.kaspersky-labs.com/devbuilds/</a>. The folder of the beta-version contains the version number. Usually you should choose the one with the highest number. Within the folder you will find self-extracting installation packages.</p>
<p>Usually the following naming schema is used: [product][version][language].exe. Example: KIS17.0.0.225en-US.exe</p>
<p><strong>Explanation:</strong></p>
<ul>
<li><strong>Product:</strong>
<ul>
<li><em>KFA </em>= <a href="https://www.kaspersky.com/free-antivirus" target="_blank" rel="noopener">Kaspersky Free</a> (free version of Kaspersky Anti-Virus, currently only available in Chinese and Russian)</li>
<li><em>KAV </em>= <a href="https://www.kaspersky.com/anti-virus" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://www.kaspersky.com/anti-virus">Kaspersky Anti-Virus </a></li>
<li><em>KIS </em>= <a href="https://www.kaspersky.com/internet-security" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://www.kaspersky.com/internet-security">Kaspersky Internet Security </a>(like KAV but with additional protection components)</li>
<li><em>KTS </em>= <a href="https://www.kaspersky.com/pure" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://www.kaspersky.com/pure">Kaspersky Total Security </a>(formerly known as PURE, like KIS but with additional features)</li>
<li><em>KSOS</em> = <a href="http://www.kaspersky.com/small-office-security" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://www.kaspersky.com/small-office-security">Kaspersky Small Office Security </a>(for small business)</li>
</ul>
</li>
<li><strong>Version (</strong>[major].[minor].[minor].[build]<strong>):</strong>
<ul>
<li><em>major</em> = usually corresponds to product version (2017 -> 17)</li>
<li><em>minor</em> = can be used to designate bug fix or maintenance releases</li>
<li><em> build</em> = number is increased for bug fixes and other small changes, will change often during beta-testing</li>
</ul>
</li>
<li><strong>Language </strong>(most commonly)<strong>:</strong>
<ul>
<li><em>de</em> = German</li>
<li><em>en</em> = English</li>
<li><em>fr</em> = French</li>
<li><em>ru</em> = Russian</li>
<li><em>zh-Hans</em> = Chinese (Simplified)</li>
</ul>
</li>
</ul>
<div></div>
<div></div>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>2. Installation</strong></span></p>
<p>Once a new beta-version is released you will have to update your installation. To do that download the current version, exit the product and uninstall previous build with the <a href="https://support.kaspersky.com/kis2018/install" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/10014">standard way</a>. Then you may start installing the new version.</p>
<p></p>
<p><span style="color: #ff0000;"><strong>i |</strong> Please do <em>not</em> install a new version "on top of" an older one. Do not move settings of an old version to the new one. Uninstall any previous version and reboot before installing a new beta-version.</span></p>
<p><span style="color: #ff0000;"><strong>i |</strong> You are responsible for your actions on your own. Do not test beta versions on machines that store important information. It is recommended to use a separate or virtual machine for testing. You can use products by VMware, for example the free <span style="text-decoration: underline;"><a href="http://www.vmware.com/products/player/" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://www.vmware.com/products/player/">VMware Player</a></span>. Do not use VirtualBox.</span></p>
<p><span style="color: #3366ff;"><strong>i |</strong> In beta-versions there can be a custom installation that allows selection of the installed components. This functionality will not be available in the released version. Only problem reports after full product installation are accepted.</span></p>
<p><span style="color: #3366ff;"><strong>i |</strong> KAV/KIS/KTS/KSOS are not intended to work side by side with other KL products. If one of these products are present the installer should ask the user to remove it before setup proceeds.</span></p>
<p><span style="color: #3366ff;"><strong>i |</strong> It is desirable to take part in Kaspersky Security Network and let the product send extended statistics to enlarge testing's efficiency. Kaspersky Lab guarantees that no personal data is collected nor copied within Kaspersky Security Network. Please read KSN Data Collection Statement before turning on this function.</span></p>
<p></p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>3. Activation</strong></span></p>
<p>After installation you will have to activate the product. Beta-versions can be activated as beta-version or (beta) trial with the option "Activate as trial". Commercial licenses are not accepted. Official versions can only be activated with commercial or (regular) trial licenses.</p>
<p></p>
<p><img src="http://img.qainfo.ru/img/205a.png" alt="" width="433" height="388" /></p>
<p></p>
<p>If the option is missing please contact one of Kaspersky employe (e.g. @<strong><a href="/user/dmitriy-pisarets" target="_blank" rel="noopener" data-username="Dmitriy.Pisarets" data-uid="167">Dmitriy.Pisarets</a></strong> to get actual key and activate product with it.</p> -
<p><span style="font-size: 14pt; font-size: 14pt;"><strong>Section 2 - Organization of testing</strong></span></p>
<p></p>
<p>Whilst beta-testing this section of forum is strictly moderated – all posts that are not related to bug-reports will be removed from dedicated topics.</p>
<p></p>
<p>When you post a bug-report, please, take time to indicate:</p>
<ul>
<li>build number and OS version, which produced an issue (or better attach a <a href="https://support.kaspersky.com/general/dumps/3632" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/general/dumps/3632">GSI report</a>);</li>
<li>whether the problem is stable, i.e. can you reproduce it;</li>
<li>the steps that lead to this issue;</li>
<li>what you expect to see;</li>
<li>what you actually get (what is wrong).</li>
</ul>
<p></p>
<p>If you use Windows 7 or 8 for testing you can record the reproduction steps with <a href="https://support.kaspersky.com/general/dumps/3179" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/general/dumps/3179">Problem Steps Recorder</a>.</p>
<p></p>
<p>After submitting a bug-report you may be asked additional questions (see section 3). Please check regularly whether additional information are required to analyze and fix your issue. Reported bugs are added to the bugtracker at <a href="http://bug.qainfo.ru/" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://qainfo.ru/redmine/">QA Info</a> (see also section 7). This will help you to track the lifecycle of submitted bug and find out if the bug has been accepted, fixed or rejected.</p>
<p></p>
<p>To avoid mixing all the bugs in one topic testing has been split by functional areas. Only bugs related to corresponding topics are posted in them. Please check for brief description of the components in glossary (see section 6).</p>
<p></p>
<p>After release of a new beta-version a corresponding discussion topic will be created. If you do not know which topic your bug-report belongs into you can post it there. But please indicate that it is a bug-report and not just talk.</p>
<p></p>
<p><span style="color: #3366ff;"><strong>i |</strong> Search for the bug you found in the appropriate bug list before posting it. It is quite possible that that bug is already known and submitted.</span></p>
<p><span style="color: #3366ff;"><strong>i |</strong> Do not ask why a certain bug was not fixed when a new build is released. Bugs are fixed due to their priorities and may need much time to be fixed.</span></p>
<p><span style="color: #3366ff;"><strong>i |</strong> Write on business only. Massing information that has no impact to beta-testing can lead to mess and cause missing a critical bug. Malicious violators will be punished up to blocking access to the forum.</span></p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><a href="../../category/47/2020-installation-removal-updates" target="_blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/index.php?showtopic=346294">Installation, removal, updates</a> <em>[KFA\KAV\KIS\KTS\KSOS]</em></span></p>
<ul>
<li>standard installer tasks (install/delete, Force Update)</li>
<li>migration: KFA <-> KAV <-> KIS <-> KTS</li>
<li>bases update</li>
</ul>
<p><span style="font-size: 12pt; font-size: 12pt;"><a href="../../category/44/2020-file-scan-ods-oas-qscan-vscan-quarantine" target="_blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/index.php?showtopic=346286">File Scan (ODS/OAS/Vulnerability Scan/Quarantine…)</a> <em>[KFA\KAV\KIS\KTS\KSOS]</em></span></p>
<ul>
<li>On Demand Scaner (ODS)</li>
<li>On Access Scaner (OAS)</li>
<li>Quick Scan (QScan)</li>
<li>Vulnerability Scan</li>
<li>CleanUp</li>
<li>Quarantine and Storage</li>
</ul>
<p><span style="font-size: 12pt; font-size: 12pt;"><a href="../../category/52/2020-traffic-checking-av-web-mail-im-as-ab-dnt-pc" target="_blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/index.php?showtopic=346297">Traffic checking (Web/Mail/IM/PC)</a> <em>[KFA\KAV\KIS\KTS\KSOS]</em></span></p>
<ul>
<li>Web Anti-Virus (WebAV)</li>
<li>Mail Anti-Virus (MailAV)</li>
<li>Antispam (AS)</li>
<li>Instant messagers Anti-Virus (IMAV)</li>
<li>AntiBanner (AB)</li>
<li>Parental Control (PC)</li>
<li>general settings of ports control</li>
</ul>
<p><span style="font-size: 12pt; font-size: 12pt;"><a href="../../category/40/2020-application-control-hips-sw-firewall-ids-tam" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://hhttps//forum.kaspersky.com/index.php?showtopic=346285">Application Control (HIPS, SW, Firewall, IDS, TAM)</a> <em>[KFA\KAV\KIS\KTS\KSOS]</em></span></p>
<ul>
<li>Application control (HIPS)</li>
<li>Firewall (FW)</li>
<li>System Watcher (SW)</li>
<li>Intrusion detection system (IDS)</li>
<li>Trusted applications manager (TAM), except KSOS</li>
</ul>
<p><span style="font-size: 12pt; font-size: 12pt;"><a href="../../category/50/2020-safe-money-sm-vk-sk" target="_blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/index.php?showtopic=346293">Safe Money (SM/VK/SK)</a> <span style="color: #808080;"><em>[KFA\KAV\KIS\KTS\KSOS]</em></span></span></p>
<ul>
<li>Safe Money (SM)</li>
<li>Virtual keyboard (VK)</li>
<li>Secure keyboard (SK)</li>
</ul>
<p><span style="font-size: 12pt; font-size: 12pt;"><a href="../../category/41/2020-crashes-dumps-bsod" target="_blank" rel="noopener">Crashes, Dumps, BSOD </a><span style="color: #808080;"><em>[KFA\KAV\KIS\KTS\KSOS]</em></span></span></p>
<ul>
<li>OS (operation system) crashes</li>
<li>crashes of KFA\KAV\KIS\KTS</li>
<li>OS freezes cause of KFA\KAV\KIS\KTS(no such problem without product)</li>
<li>KFA\KAV\KIS\KTS hangings</li>
</ul>
<p><span style="font-size: 12pt; font-size: 12pt;"><a href="../../category/46/2020-gui-help" target="_blank" rel="noopener">GUI and Help</a> <span><em><span style="color: #808080;">[KFA\KAV\KIS\KTS\KSOS]</span></em></span></span></p>
<ul>
<li>Graphic User Interface (GUI)</li>
<li>Help file of product</li>
</ul>
<p><span style="font-size: 12pt; font-size: 12pt;"><a href="../../category/49/2020-performance-compatibility" target="_blank" rel="noopener">Performance/Compatibility </a><span style="color: #808080;"><em>[</em><em>KFA\KAV\KIS\KTS\KSOS]</em></span></span></p>
<ul>
<li>Performance</li>
<li>Compatibility with 3rd party software</li>
</ul>
<p><span style="font-size: 12pt; font-size: 12pt;"><a href="../../category/48/2020-other-avz-rd-mastercd-kpc-ksde" target="_blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/index.php?showtopic=346298">Other (AVZ/RD/MasterCD)</a> <span style="color: #808080;"><em>[KFA\KAV\KIS\KTS\KSOS]</em></span></span></p>
<ul>
<li>AVZ scripts processing;</li>
<li>devices management and KPC (Kaspersky Protection Center) Management Console;</li>
<li>problems that are not connected to other topics</li>
</ul>
<p><span style="font-size: 12pt; font-size: 12pt;"><a href="../../category/43/2020-encryption-backup-pm-shredder-udc" target="_blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/index.php?showtopic=346299">Encryption/Backup/PM/Shredder/UDC</a> <span style="color: #808080;"><em>[KTS\KSOS]</em></span></span></p>
<ul>
<li>"Data Encryption" component</li>
<li>"Backup" component</li>
<li>"Password Manager" component (PM)</li>
<li>"File Shredder" tool</li>
<li>"Unused Data Center" (UDC)</li>
</ul> -
<p><span style="font-size: 14pt; font-size: 14pt;"><strong>Section 3 - Solutions of problems and sending the necessary information to developers of Kaspersky Lab</strong></span></p>
<p></p>
<p>During testing the product/system may crash or malfunction. Do not panic if this came suddenly and try to recall all your previous actions which could be changing or installing some programs or settings. When describing a problem try to recall how it occurred, what preceded it and which measures you took to fix the problem.</p>
<p></p>
<p>Screenshots should be attached to posts in the forum. The other information described in this section should be archived first. A good utility for that is <a href="http://www.7-zip.org" target="blank" rel="external nofollow noopener" data-cke-saved-href="http://www.7-zip.org">7-Zip</a>. Then attach the archive to the forum post. Alternatively, upload it to ownCloud (you can use <a href="https://owncloud.org/install/#install-clients" target="blank" rel="external nofollow noopener" data-cke-saved-href="https://owncloud.org/install/#install-clients">desktop clients</a> for that) or <a href="https://cloud.qainfo.ru/" target="blank" rel="external nofollow noopener" data-cke-saved-href="ftp://data8.kaspersky-labs.com/">https://cloud.qainfo.ru/</a>. Logins and passwords for ownCloud and FTP access are sent individually. Please contact <a href="https://forum.kaspersky.com/index.php?showuser=525625" target="blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/index.php?showuser=525625">Ilya Zadonsky</a> for the needed credentials. Please do not use other file-sharing resources.</p>
<p></p>
<p>Go to the appropriate topic and describe the problem situation in detail. Do not forget to point out the build number and Windows version including Service Pack number. Attach the collected information to your post or mention the file name or download link. After posting the information wait for advice of Kaspersky Lab representatives or other beta-testers.</p>
<p></p>
<p><span style="color: #3366ff;"><strong>i |</strong> The collected information (logs and dumps) might be saved in encrypted form to protect users' data. Encrypted files have the extension ENC1.</span></p>
<p><span style="color: #3366ff;"><strong>i |</strong> To start Windows in safe mode press F8 before Windows is started. For Windows 8 press Shift+F8.</span></p>
<p><span style="color: #3366ff;"><strong>i |</strong> If the product is slow or uses a lot of memory this can be related to Application Verifier or Driver Verifier.</span></p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>Disabling Application Verifier or Driver Verifier</strong></span></p>
<p>Usually Application Verifier and Driver Verifier are enabled in beta-versions and help solving possible issues. Please try to disable them if you have performance problems. For this boot Windows into safe mode first, or alternatively disable Self-Defense and exit the product. The system needs to be restarted for the changes to take effect.</p>
<ul>
<li>Application Verifier: Delete the subkeys</li>
</ul>
<div><em>avp.exe</em></div>
<div>(for service process) and</div>
<div><em>avpui.exe</em></div>
<div>(for GUI process) of the following key in registry:</div>
<div></div>
<div>32 bit:</div>
<div><em>HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options</em></div>
<div>64 bit:</div>
<div><em>HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options</em></div>
<div>and</div>
<div><em>HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options</em></div>
<div></div>
<ul>
<li>Driver Verifier: Delete the parameters</li>
</ul>
<div><em>VerifyDriverLevel</em></div>
<div>and</div>
<div><em>VerifyDrivers</em></div>
<div>of the registry key</div>
<div><em>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management</em></div>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>KIS/KAV/KTS/KSOS</strong></span></p>
<p style="padding-left: 30px;"><strong>1. Trace Logs</strong></p>
<div>If enabled (might be the default in beta-versions), the product creates detailed logs about what the program is doing. Please note that these logs get very big. It is recommended to have logging only enabled while reproducing a problem. If logging is already enabled disable it and delete existing logs first before reproducing the problem. Also, if some protection components or background programs are not relevant you can disable/exit them.</div>
<div></div>
<div>To enable trace logs open the main window and click on "Support" at the bottom and then on "Support Tools". Set the required level (usually "Recommended"), click on "Enable", reproduce the problem and click on "Disable" after being done. The files are saved in the following location:</div>
<div>Windows XP:</div>
<div><em>C:\Documents and Settings\All Users\Application Data\Kaspersky Lab</em></div>
<div>Windows Vista/7/8/10:</div>
<div><em>C:\ProgramData\Kaspersky Lab</em></div>
<div></div>
<div>Log files are text files and use the following naming schema:</div>
<div><em>KAV.[version][hotfix][date][time][process ID].[log type].log<.enc1></em></div>
<div><span style="text-decoration: underline;">Example:</span></div>
<div><em>KAV.17.0.0.225_03.16_17.13_2664.SRV.log</em></div>
<div></div>
<div>The files might be saved in encrypted form and then have the additional extension ENC1.</div>
<div></div>
<div>Exit the product by right clicking on the K symbol in tray and choosing "Exit". Archive the log files and upload them as described. Do not forget to start the product again after that.</div>
<div></div>
<p></p>
<p style="padding-left: 30px;"><strong>2. Process Monitor Logs</strong></p>
<div>Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity.</div>
<div>Download it from here:</div>
<div><a href="https://technet.microsoft.com/en-us/library/bb896645.aspx" target="blank" rel="external nofollow noopener" data-cke-saved-href="https://technet.microsoft.com/en-us/library/bb896645.aspx">https://technet.microsoft.com/en-us/library/bb896645.aspx</a></div>
<div></div>
<div>1) Run ProcMon as admin.</div>
<div></div>
<p style="padding-left: 30px;"><img src="http://img.qainfo.ru/img/2b8e.png" alt="" width="274" height="69" /></p>
<div>2) Go to Filter > Enable Advanced Output.</div>
<div></div>
<p style="padding-left: 30px;"><img src="http://img.qainfo.ru/img/1f8.png" alt="" width="329" height="186" /></p>
<div>3) Then hide ProcMon and reproduce the problem. After this open ProcMon and stop logging with File > Capture Events.</div>
<div></div>
<p style="padding-left: 30px;"><img src="http://img.qainfo.ru/img/1f5.png" alt="" width="329" height="210" /><a href="http://img.qainfo.ru/img/1f5.png" target="blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/uploads/monthly_03_2016/post-7141-1458150859.png" data-fileid="348469"></a></p>
<div>4) To save the result choose "Events to save:" -> "All events", "Format" -> "Native Process Monitor Format (PML)" and set the path.</div>
<div></div>
<p style="padding-left: 30px;"><img src="http://img.qainfo.ru/img/beb5.png" alt="" width="331" height="270" /></p>
<div></div>
<div></div>
<div><strong>3. Dump files of Kaspersky product</strong></div>
<div><strong></strong></div>
<div>These files contain the complete data about the state of the product. It is required to diagnose crashes or hang of the product.</div>
<div></div>
<div><strong>3.1. Dump files written on crash of Kaspersky product</strong></div>
<div></div>
<div>If the product crashes dump files are automatically created. After that, the product notifies the user about the incident and shows the location where the files were written to. Open the following folder to find the files:</div>
<div>Windows XP:</div>
<div><em>C:\Documents and Settings\All Users\Application Data\Kaspersky Lab</em></div>
<div>Windows Vista/7/8/10:</div>
<div><em>C:\ProgramData\Kaspersky Lab</em></div>
<div></div>
<div>Dump files have the extension DMP and use the following naming schema:</div>
<div><em>KAV.[version][hotfix][date][time][process ID]_[dump type].[dump size].dmp<.enc1></em></div>
<div><span style="text-decoration: underline;">Example:</span></div>
<div><em>KAV.17.0.0.225_03.16_17.13_2664.GUI0.full.dmp</em></div>
<div></div>
<div>The files might be saved in encrypted form and then have the additional extension ENC1.</div>
<div>Find the dump files (usually there are 3 of them), archive them and upload them as described.</div>
<div></div>
<div><strong>3.2. Manual creation of dump files on product hang</strong></div>
<div>- Using special utility "kavlog":</div>
<div><a href="http://support.kaspersky.com/general/dumps/8006" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/general/dumps/8006">http://support.kaspersky.com/general/dumps/8006</a></div>
<div>- Using Task Manager (Windows Vista/7/8/10):</div>
<div><a href="http://support.kaspersky.com/general/dumps/8158" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/general/dumps/8158">http://support.kaspersky.com/general/dumps/8158</a></div>
<div>- Using Debugging Tools for Windows: see next subsection</div>
<div></div>
<div><strong>3.3. Manual creation of dump files with WinDbg</strong></div>
<div>Download the Windows Software Development Kit:</div>
<div>Windows XP:</div>
<div><a href="http://go.microsoft.com/fwlink/p/?LinkId=320327" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://go.microsoft.com/fwlink/p/?LinkId=320327">Microsoft Windows Software Development Kit (SDK) for Windows 7</a></div>
<div>Windows Vista/7/8/10:</div>
<div><a href="http://go.microsoft.com/fwlink/p?LinkID=271979" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://go.microsoft.com/fwlink/p?LinkID=271979">Microsoft Windows Software Development Kit (SDK) for Windows 8.1</a></div>
<div>The package contains some utilities for developing Windows applications. During installation only choose "Debugging Tools for Windows", the other components are not needed. There are two versions of the debugger, one for 32 bit systems and one for 64 bit systems. Use the correct version (x86 or x64) for your system.</div>
<div></div>
<div><strong>3.3.1. Creation of dump files if another application crashes</strong></div>
<div>After you have installed the Debugging Tools you can define WinDbg as your default debugger. Then WinDbg should start automatically if an application crashes and you can create a dump of the process.</div>
<div>1) Launch a command prompt with administrator privileges.</div>
<div>2) Go to the directory of WinDbg, for example:</div>
<div>32 bit:</div>
<div><em>cd C:\Program Files\Windows Kits\8.1\Debuggers\x86</em></div>
<div>64 bit:</div>
<div><em>cd C:\Program Files (x86)\Windows Kits\8.1\Debuggers\x64</em></div>
<div>The path to windbg.exe depends on the installed SDK version, please adjust accordingly.</div>
<div>3) Launch WinDbg with <span style="text-decoration: underline;">-I</span> parameter:</div>
<div><em>windbg.exe -I</em></div>
<div>If everything is done correctly, there should be a message that WinDbg has been set as default debugger successfully.</div>
<div></div>
<div>Now reproduce the problem. After the application has crashed WinDbg should start automatically. Input the following command (insert your user name):</div>
<div>Windows XP:</div>
<div>.dump -ma C:\Documents and Settings<Username>\Desktop\KIS.dmp</div>
<div>Windows Vista/7/8/10:</div>
<div>.dump -ma C:\Users<Username>\Desktop\KIS.dmp</div>
<div></div>
<div>Please note that the command begins with full stop.</div>
<div>With <span style="text-decoration: underline;">-ma</span> option WinDbg will create a full dump, even though WinDbg will report that it created a minidump. The next part of the command is the location of the dump file. The name can be whatsoever, but the specified folder should exist. And you should choose a folder where you can write into. In the example the dump will be created on your desktop.</div>
<div></div>
<div>If you do not want to have WinDbg set as your default debugger anymore:</div>
<div>Windows XP: Launch a command prompt with administrator privileges and input the command</div>
<div><em>drwtsn32 -i</em></div>
<div>Windows Vista/7/8/10: Save the following text as reg file, right click it and choose "Merge":</div>
<div></div>
<div data-cke-widget-wrapper="1" data-cke-filter="off" data-cke-display-name="pre" data-cke-widget-id="3" aria-label="pre виджет">
<pre data-cke-widget-data="%7B%22classes%22%3A%7B%22ipsCode%22%3A1%7D%7D" data-cke-widget-upcasted="1" data-cke-widget-keep-attr="0" data-widget="ipscode">Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AeDebug]
"Auto"=-
"Debugger"=-[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\AeDebug]
"Auto"=-"Debugger"=-</pre>
</div>
<div><strong></strong></div>
<div><strong>3.3.2. Creation of dump files if the Kaspersky product or another application hangs</strong></div>
<div>When a process hangs you can get a dump the following way:</div>
<div>1) Start WinDbg with administrator privileges.</div>
<div>2) In menu "File" click on "Attach to a Process" or press F6.</div>
<div>3) Select the process and click on "OK".</div>
<div>4) Input the following command (insert your user name):</div>
<div>Windows XP:</div>
<div>.dump -ma C:\Documents and Settings<Username>\Desktop\KIS.dmp</div>
<div>Windows Vista/7/8/10:</div>
<div>.dump -ma C:\Users<Username>\Desktop\KIS.dmp</div>
<div></div>
<div>You can put a shortcut on the desktop, in the shortcut properties you can choose to start with administrator privileges. Please note that the command begins with full stop.</div>
<div>With <span style="text-decoration: underline;">-ma</span> option WinDbg will create a full dump, even though WinDbg will report that it created a minidump. The next part of the command is the location of the dump file. The name can be whatsoever, but the specified folder should exist. And you should choose a folder where you can write into. In the example the dump will be created on your desktop.</div>
<div></div>
<div></div>
<div><strong>4. Dump files of Windows</strong></div>
<div></div>
<div>These files contain the complete data of system memory at the moment of crash of the system. You should find the find the file under</div>
<div><em>C:\Windows\MEMORY.DMP</em></div>
<div>Archive it and upload it as described. Please make sure to provide a memory dump if the system crashes.</div>
<div></div>
<div>By default Windows creates minidumps but they do not contain enough information for analyzing the problem, a complete memory dump is required.</div>
<div></div>
<div>Maybe some settings need to be changed to enable its creation in case of a crash. Also make sure that the path for the dump file is set to</div>
<div><em>%SystemRoot%\MEMORY.DMP</em></div>
<div>and "Overwrite any existing file" is enabled. Depending of the Windows version the places of the corresponding settings differ:</div>
<div>Windows XP:</div>
<div>1) Right click "My Computer" on desktop</div>
<div>2) Choose "Properties"</div>
<div>3) Select the tab "Advanced"</div>
<div>4) Click on "Settings" in the "Startup and Recovery" box</div>
<div>Windows Vista/7/8/10:</div>
<div>1) Right click "Computer" on desktop.</div>
<div>2) Choose "Properties".</div>
<div>3) Click on "Advanced system settings" in left column.</div>
<div>4) Click on "Settings" in the "Startup and Recovery" box.</div>
<div></div>
<div><span style="color: #3366ff;"><strong>i|</strong> Under certain circumstances complete memory dumps are not created. This can happen if the computer has more than 2 GB RAM, the available disk space is less than the size of memory or the swap file is not on the system drive or is completely disabled. The available memory can be limited manually in such cases.</span></div>
<div><span style="color: #3366ff;"></span></div>
<div><span style="color: #3366ff;">In start menu click on "Run" and input "msconfig". Then switch to tab "Boot" or "BOOT.INI" depending on Windows version. Click on "Advanced options", enable "Maximum memory" and specify a value in the corresponding field. In Windows XP the name of the option is "MAXMEM". The change will take effect after a reboot. Also see <a href="http://support.kaspersky.com/general/dumps/7989" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/general/dumps/7989">http://support.kaspersky.com/general/dumps/7989</a></span></div>
<div></div>
<div><strong>4.1. Dump files written on crash of Windows</strong></div>
<div>If Windows crashes dump files are automatically created. The instructions above apply.</div>
<div></div>
<div><strong>4.2. Manual creation of dump files</strong></div>
<div>There are two ways to create a memory dump manually:</div>
<div>1. Insert the following key in registry:</div>
<div></div>
<div>PS/2 keyboard:</div>
<div>
<div></div>
</div>
<div data-cke-widget-wrapper="1" data-cke-filter="off" data-cke-display-name="pre" data-cke-widget-id="2" aria-label="pre виджет">
<pre data-cke-widget-data="%7B%22classes%22%3A%7B%22ipsCode%22%3A1%7D%7D" data-cke-widget-upcasted="1" data-cke-widget-keep-attr="0" data-widget="ipscode">[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters]
"CrashOnCtrlScroll"=dword:00000001</pre>
USB keyboard:<span><img src="data:image/gif;base64,R0lGODlhAQABAPABAP///wAAACH5BAEKAAAALAAAAAABAAEAAAICRAEAOw==" width="15" height="15" data-cke-widget-drag-handler="1" /></span></div>
<div data-cke-widget-wrapper="1" data-cke-filter="off" data-cke-display-name="pre" data-cke-widget-id="1" aria-label="pre виджет">
<pre data-cke-widget-data="%7B%22classes%22%3A%7B%22ipsCode%22%3A1%7D%7D" data-cke-widget-upcasted="1" data-cke-widget-keep-attr="0" data-widget="ipscode">[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\kbdhid\Parameters]
"CrashOnCtrlScroll"=dword:00000001</pre>
</div>
<div></div>
<div>To cause a BSOD keep the right Ctrl key pressed and press the Scroll key twice.</div>
<div>You can find detailed instructions in the following Knowledge Base articles:</div>
<div>Windows XP: <a href="http://support.kaspersky.com/general/dumps/8003" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/general/dumps/8003">http://support.kaspersky.com/general/dumps/8003</a></div>
<div>Windows Vista/7/8/10: <a href="http://support.kaspersky.com/general/dumps/2142" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/general/dumps/2142">http://support.kaspersky.com/general/dumps/2142</a></div>
<div></div>
<div>2. There also is the utility <a href="http://www.nirsoft.net/utils/start_blue_screen.html" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://www.nirsoft.net/utils/start_blue_screen.html">StartBlueScreen</a> that can be used to cause BSODs on 32-bit systems. Start the utility with administrator privileges: </div>
<div><em>StartBlueScreen.exe 0 0 0 0 0</em></div>
<div> Instead of the zeros you can specify other numbers. They only set the error number and error parameters shown on the BSOD.</div>
<div> Pay attention that the utility is not started accidentally.</div>
<div></div>
<div><strong>5. Log files of installation/removal</strong></div>
<div></div>
<div>Log files are needed for debugging and fixing problem that occur when installing or removing the product. You can read about them in this Knowledge Base article:</div>
<div><a href="http://support.kaspersky.com/general/dumps/2042" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/general/dumps/2042">http://support.kaspersky.com/general/dumps/2042</a></div>
<div></div>
<div>Archive the files and attach them to your post in the forum. Most logs are creating in temp folder, you can find it here:</div>
<div>Windows XP:</div>
<div><em>C:\Documents and Settings<Username>\Local Settings\Temp</em></div>
<div>Windows Vista/7/8/10:</div>
<div><em>C:\Users<Username>\AppData\Local\Temp</em></div>
<div></div>
<div>After installation you should find the following files:</div>
<div>Temp folder (might be saved in encrypted form and then have the additional extension ENC1):</div>
<div>- kl-install-yyyy-mm-dd-hh-mm-ss.log<.enc1></div>
<div>- kl-setup-yyyy-mm-dd-hh-mm-ss.log<.enc1></div>
<div>- kl-preinstall-yyyy-mm-dd-hh-mm-ss.log<.enc1></div>
<div>Other files:</div>
<div>Windows XP:</div>
<div><em>C:\Windows\setupapi.log</em></div>
<div>Windows Vista/7/8/10:</div>
<div><em>C:\Windows\inf\setupapi.app.log</em></div>
<div>and</div>
<div><em>C:\Windows\inf\setupapi.dev.log</em></div>
<div></div>
<div>During removal a log with unique name <span style="text-decoration: underline;"><em>MSI*.log</em></span> is created in temp folder. If there are several log files with such a name, then in order to find the necessary log look for the log with the latest creation date/time.</div>
<div></div>
<div></div>
<div><strong>6. GetSystemInfo report</strong></div>
<div>GetSystemInfo (GSI) is a special utility for collecting information about the system, drivers and applications installed on it, running processes and so on. Disable Self-Defense of the product and start the utility with administrator privileges. Do not forget to re-enable Self-Defense once the report is made. Archive the GSI report and attach it to your post in the forum.</div>
<div></div>
<div>You can find detailed instructions in this Knowledge Base article:</div>
<div><a href="http://support.kaspersky.com/general/dumps/3632" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/general/dumps/3632">http://support.kaspersky.com/general/dumps/3632</a></div>
<div>.</div>
<div></div>
<div><strong>7. Screenshot</strong></div>
<div>A screenshot is an image file taken by the computer to record the visible items displayed on the monitor. Please do not use third-party resources and attach screenshots directly to the post in the form.</div>
<div></div>
<div>To make a screenshot under Windows XP follow the instructions in this Knowledge Base article:</div>
<div><a href="http://support.kaspersky.com/general/various/492" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/general/various/492">http://support.kaspersky.com/general/various/492</a></div>
<div></div>
<div>Under Windows Vista and above there is a special utility called "Snipping Tool" for that:</div>
<div><a href="http://windows.microsoft.com/en-us/windows7/Use-Snipping-Tool-to-capture-screen-shots" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://windows.microsoft.com/en-us/windows7/Use-Snipping-Tool-to-capture-screen-shots">http://windows.microsoft.com/en-us/windows...re-screen-shots</a></div>
<div>.</div>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>Rescue Disk 2010</strong></span></p>
<div>You can find detailed descriptions in the following Knowledge Base articles:</div>
<div>- Hardware information:</div>
<div><a href="http://support.kaspersky.com/4124" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/4124">http://support.kaspersky.com/4124</a></div>
<div>- Trace Logs:</div>
<div><a href="http://support.kaspersky.com/4153" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/4153">http://support.kaspersky.com/4153</a></div>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>Restore Utility (part of KTS)</strong></span></p>
<div>Logs are gathered in</div>
<div><em>%TEMP%\KLRT</em></div>
<div></div>
<div>To enable logs in release version, edit</div>
<div><em>kasperskylab.pure.restoretool.exe.config</em></div>
<div>- it should be in the same folder as the utility or in:</div>
<div>32 bit:</div>
<div><em>C:\Program Files\Kaspersky Lab\Kaspersky Total Security x.y.z\Kaspersky Restore Utility</em></div>
<div>64 bit:</div>
<div><em>C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security x.y.z\Kaspersky Restore Utility</em></div>
<div>After</div>
<div><em></startup></em></div>
<div>you should add:</div>
<div></div>
<div data-cke-widget-wrapper="1" data-cke-filter="off" data-cke-display-name="pre" data-cke-widget-id="0" aria-label="pre виджет">
<pre data-cke-widget-data="%7B%22classes%22%3A%7B%22ipsCode%22%3A1%7D%7D" data-cke-widget-upcasted="1" data-cke-widget-keep-attr="0" data-widget="ipscode"><appSettings>
<add key="EnableTraces" value="true"/>
</appSettings></pre>
<span><img src="data:image/gif;base64,R0lGODlhAQABAPABAP///wAAACH5BAEKAAAALAAAAAABAAEAAAICRAEAOw==" width="15" height="15" data-cke-widget-drag-handler="1" /></span></div> -
<p><span style="font-size: 14pt; font-size: 14pt;"><strong>Section 4 - Changing update servers and creating a Virtual Machine</strong></span></p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>Changing update servers</strong></span></p>
<p>Sometimes Kaspersky Lab representatives may ask you to switch to another update server. In order to change the update source, go to: Settings > Additional > Update > Select update source > Add.</p>
<p></p>
<p>There, enter the address you got from the representative. Also disable "Kaspersky Lab update servers" and save changes if necessary. Start update after these steps. In some cases you may need to restart the computer after the update. Then try to reproduce the issue and let Kaspersky Lab representatives know of the results. Then follow their further instructions.</p>
<p></p>
<p><span style="color: #3366ff;"><strong>i <span style="text-decoration: underline;">|</span></strong> The databases on test update servers are updated less often than on the public ones. Please do not inform about this.</span></p>
<p><span style="color: #3366ff;"><strong>i <span style="text-decoration: underline;">|</span></strong> While testing a new patch you should stay on the test update server until it is officially available for all users. Otherwise there can be conflicts with patches released previously. If you want to switch back to official servers before the patch is released, it is recommended to reinstall the product.</span></p>
<p><span style="color: #ff0000;"><strong>! <span style="text-decoration: underline;">|</span></strong> In most cases, disabling the test update server does not result in updating from the public servers. Then you need to make additional steps to return to the default update servers: manually update the product from any of usual servers for example <a href="http://dnl-01.geo.kaspersky.com/" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://dnl-01.geo.kaspersky.com/">http://dnl-01.geo.kaspersky.com/</a> once. Afterwards you can disable all update sources except "Kaspersky Lab update servers".</span></p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>Creating a Virtual Machine</strong></span></p>
<p>1) Create a New Virtual Machine.</p>
<p><a href="https://forum.kaspersky.com/uploads/monthly_12_2014/post-7141-1418658938.png" target="_blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/uploads/monthly_12_2014/post-7141-1418658938.png" data-fileid="303673"><img src="http://img.qainfo.ru/img/d06.png" alt="" width="329" height="281" /></a></p>
<p>2) Select that the operating system will be installed later.</p>
<p><img src="http://img.qainfo.ru/img/518.png" alt="" width="326" height="297" /></p>
<p>3) Choose the operating system that will be installed.</p>
<p><img src="http://img.qainfo.ru/img/884.png" alt="" width="327" height="296" /></p>
<p>4) Provide a name for the virtual machine, so it can be distinguished from others. It is recommended to specify a convenient location of the machine. By default, it is quite deep in the user profile.</p>
<p><img src="http://img.qainfo.ru/img/a7d.png" alt="" width="325" height="296" /></p>
<p>5) Specify the maximum size of the disk. Windows 7 needs 20 GB, for Windows XP only 10 GB are enough. Most importantly, choose the type of disk: it should be Split!</p>
<p><img src="http://img.qainfo.ru/img/8e3.png" alt="" width="326" height="296" /></p>
<p>6) Everything is ready. If you want to change some settings of the virtual hardware, you can do this by clicking on the button "Customize Hardware". This is usually not required.</p>
<p><img src="http://img.qainfo.ru/img/bb8.png" alt="" width="326" height="295" /></p>
<p>7) After creating the machine, simply run it and install the system. Then reproduce the problem, shut down the system and send the machine to us.</p>
<p><img src="http://img.qainfo.ru/img/c46.png" alt="" width="330" height="261" /></p> -
<p><span style="font-size: 14pt; font-size: 14pt;"><strong>Section 5 - Removing leftovers of the product after incorrect removal</strong></span></p>
<p></p>
<p>A special utility can be used if leftovers remain after removal of the product, the regular removal does not work or it is rolled back automatically. You can find instructions regarding its use in this Knowledge Base article: <a href="http://support.kaspersky.com/common/service.aspx?el=1464" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://support.kaspersky.com/common/service.aspx?el=1464">http://support.kaspersky.com/common/service.aspx?el=1464</a>.</p>
<p></p>
<p><span style="color: #3366ff;"><strong>i |</strong> During beta-testing the utility might be not compatible yet with new products.</span></p>
<p></p>
<p>The following instruction describe how you can remove the product manually after booting Windows into safe mode. Not all leftovers are removed this way, but you should be able to reinstall it after that. Please reboot the system after you are done.</p>
<p></p>
<p>1) Remove the Kaspersky folders from:</p>
<ul>
<li>32 bit: C:\Program Files</li>
<li>64 bit: C:\Program Files (x86)</li>
</ul>
<p> </p>
<ul>
<li>Windows XP: C:\Documents and Settings\All Users\Application Data\Kaspersky Lab</li>
<li>Windows Vista/7/8/10: C:\ProgramData\Kaspersky Lab</li>
</ul>
<p>2) Remove all drivers kl* from C:\Windows\System32\drivers</p>
<p>3) Remove the following keys from registry:</p>
<ul>
<li>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\kl*</li>
<li>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_KL* (change the owner to Everyone before that)</li>
<li>HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab and HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab</li>
<li>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ (search for "Kaspersky" and remove both keys from Installer and Uninstall)</li>
</ul>
<p>4) Remove the entries klmouflt and klkbdflt (only these entries) from followings keys:</p>
<ul>
<li>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E96F-E325-11CE-BFC1-08002BE10318}\UpperFilters</li>
<li>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E96B-E325-11CE-BFC1-08002BE10318}\UpperFilters</li>
</ul>
<p>5) Remove the MSI file belonging to the product from C:\Windows\installer\ (can by identified by digital signature).</p>
<p></p>
<p>If the removal of the keys does not work try to change the permissions as described below. The general procedure should be the same in all Windows versions. However, the exact names of the options could be different.</p>
<p>1) Right click on the key and choose "Permissions".</p>
<p>2) Click on "Advanced" and select the tab "Owner".</p>
<p>3) Select "Everyone". If "Everyone" is not listed insert it manually via "Other users or groups" (simply write it into the text field).</p>
<p>4) Enable "Replace owner on subcontainers and objects".</p>
<p>5) Click on "Apply".</p>
<p>6) Select the tab "Permissions" and enable "Replace all child object permissions with inheritable permissions of this object".</p>
<p>7) Choose "Everyone" and click on "Edit".</p>
<p>8<span style="color: #999999;">)</span> Grant "Full Control" by ticking the corresponding checkbox.</p>
<p>9) Confirm all dialogs with "OK"/"Yes".</p> -
<p><span style="font-size: 14pt; font-size: 14pt;"><strong>Section 6 - Glossary and abbreviation expansion</strong></span></p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>Components of the product</strong></span></p>
<ul>
<li>Anti-Banner = component that blocks advertising information located on banners built into interfaces of various programs installed on your computer or displayed online.</li>
<li>Anti-Phishing = component that tracks attempts to open phishing websites and blocks them</li>
<li>Anti-Spam = component that allows detection of unwanted messages (spam)</li>
<li>AVZ = scripts to solve problems in the system</li>
<li>Exclusions & Trusted Zone = Exclusion is an object excluded from scanning by the product. Trusted zone is the user-created list of objects which should not be controlled by the product.</li>
<li>GUI = Graphical user interface</li>
<li>HIPS, Application Control = component that logs the actions performed by applications in the system, and manages the applications' activities, based on which group they belong to. A set of rules is defined for each group of applications.</li>
<li>IDS = Network Attack Blocker</li>
<li>IM AV = component that scans traffic of instant messengers (such as ICQ, AIM etc.)</li>
<li>Installer = the program installing the product or an application</li>
<li>Mail AV = Mail Anti-Virus scans incoming and outgoing messages for the presence of malicious objects</li>
<li>OAS = File Anti-Virus (On Access Scan)</li>
<li>ODS = On Demand Scan</li>
<li>PC, Parental Control = component that monitors the users' access to the Internet, in order to restrict access to some kind of resources or certain URLs.</li>
<li>PDM = Proactive defense</li>
<li>Qscan, Rootkit scan = technology of scanning hard-to-detect threats which hide the traces of their activity</li>
<li>Quarantine = folder where objects are saved in encrypted form, which rules out the threat of infection. It also stores backup copies of objects created before disinfection or deletion.</li>
<li>RD, Rescue Disk = component that creates a bootable disk to be able to boot a computer that is extremely infected and cannot be disinfected by anti-virus program.</li>
<li>Self-Defense = module that blocks closing the product or changing its settings independently from user's wish</li>
<li>SK, Safe Keyboard = technology allowing you to type personal data (such as passwords or credit card numbers) using your hardware keyboard while avoiding its interception by keyloggers, which are programs that register keystrokes.</li>
<li>SM, Safe Money = starts the browser in an isolated environment for safe online banking.</li>
<li>SW, System Watcher = system events monitor. It collects and saves different events logs and provides it to the product's components in order to detect events sequences that are characteristic to malware.</li>
<li>Updater = module for updating databases or the product's modules</li>
<li>VK, Virtual Keyboard = special tool for typing personal data (such as passwords or credit card numbers) to avoid its interception by keyloggers, which are programs that register keystrokes.</li>
<li>Vulnerability scan = scanning of vulnerabilities in the installed programs</li>
<li>Web AV, Web Anti-Virus = component that scans internet traffic.</li>
<li>WMUF = database of dangerous URLs</li>
</ul>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>Version designations</strong></span></p>
<ul>
<li>Build = assembly, also last number of the product's version</li>
<li>Alpha-version = the beginning state of product's development, a version that may miss most of new functionality</li>
<li>Beta-version = a version that has the complete functionality and is ready to be tested by components</li>
<li>RC, Release Candidate = a build that can become the release</li>
<li>TR, Technical Release = a build technically ready to go in production (pending printing boxes, writing knowledge base or help content etc.)</li>
<li>CR, Commercial Release = the product on sale, the moment Technical support is responsible for the product</li>
<li>CF, Critical Fix = build fixing critical bugs in the product and possibly some new functionality</li>
<li>MP, Maintenance Pack / MR, Maintenance Release = package of updates. Found bugs are fixed as well as new functionality can be added there. This is analogous to Service Packs of Microsoft products.</li>
<li>Hotfix, Patch = urgent update fixing critical bugs</li>
</ul>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>Other common terms</strong></span></p>
<ul>
<li>Alert = informational pop-up of the product that allows to choose an action</li>
<li>Balloon = informational window of the product</li>
<li>BSOD, Blue Screen of Death = window of blue colour that is shown on crash of the operating system</li>
<li>Bug = error in function of program or its interface</li>
<li>Case = scenario of testing or steps to reproduce a bug</li>
<li>Change log = list of changes of a certain build</li>
<li>Crash = abnormal closing of an application or operating system</li>
<li>GBT, Gold Beta Tester = the title the most active beta-testers are awarded with in the end of the product's development cycle</li>
<li>KL = Kaspersky Lab</li>
<li>Memory dump = file containing the complete data about system memory state at the moment of crash</li>
<li>Screenshot = image file taken by the computer to record the visible items displayed on the monitor</li>
<li>Traces = log files with all the actions performed by the product which help developers to localize and solve an issue</li>
<li>Tray = the area of taskbar (next to the system time) with icons of running applications</li>
<li>VirLab = Virus laboratory of KL</li>
</ul> -
<p><span style="font-size: 14pt; font-size: 14pt;"><strong>Section 7 - QA Info (external bug tracker)</strong></span></p>
<p></p>
<p><a href="http://bug.qainfo.ru/" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://qainfo.ru/redmine/">QA Info</a> is used for tracking the issues reported during beta-testing. It is based on the open bug tracking software Redmine and replaces the Google Docs used previously. The launch of the project was discussed in <a href="https://forum.kaspersky.com/index.php?showtopic=305041" target="_blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/index.php?showtopic=305041">this topic</a>.</p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>1. Register and configure your account</strong></span></p>
<p>Users who do not have an account at QA Info can only view issues which were already submitted to the tracker. If you want to make use of the features of the tracker you need to register an account:</p>
<p><strong>Standard rights:</strong></p>
<ul>
<li>get notifications via email about news and changes to watched issues</li>
<li>confirm that a bug fix was fixed (by changing the status of an issue from <em>fixed</em> to <em>closed)</em></li>
<li>discuss the problem with KL employees in the comments of an issue</li>
</ul>
<p><strong>Moderators, additionally:</strong></p>
<ul>
<li>submit new issues to the tracker</li>
<li>manage the news: add, edit and delete</li>
</ul>
<p><strong>KL employees, additionally:</strong></p>
<ul>
<li>edit all fields of an issue</li>
<li>manage projects</li>
</ul>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>1.1. Register an account</strong></span></p>
<p>You can register an account here: <a href="http://bug.qainfo.ru/account/register" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://qainfo.ru/redmine/account/register">http://bug.qainfo.ru/account/register</a>. The page should be displayed in your language automatically (based on browser settings).</p>
<p></p>
<p>Explanation of the fields:</p>
<ul>
<li>Login: may contain Latin characters, numbers and some other characters</li>
<li>Nickname (KL Forum): in parenthesis enter your nick name used in the forum, for example: (JanRei)</li>
<li>Language: you can choose the language you want to use for the tracker, or select (auto) for letting Redmine choose the language automatically</li>
<li>User ID (KL Forum): enter your user ID in the forum. Specifying this information allows to quickly contact you in case more information is required about some issue. The ID is part of the URL to your profile, for example: <a href="https://forum.kaspersky.com/index.php?showuser=7141" target="_blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/index.php?showuser=7141">https://forum.kaspersky.com/index.php?showuser=7141</a> -> enter 7141</li>
</ul>
<p></p>
<p>An example for filling the registration form:</p>
<p><img src="http://img.qainfo.ru/img/2207.png" alt="" width="376" height="245" /></p>
<p>A few minutes after you have registered you should get an email from qa.info@bk.ru with instructions how to activate your account. In case there should be problems using the tracker please write a private message to <a href="https://forum.kaspersky.com/index.php?/profile/525625-ilya-zadonsky/" target="_blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/index.php?act=Msg&CODE=4&MID=525625">Ilya Zadonsky</a> (please use "QA Info" as subject).</p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>1.2. Recommended settings</strong></span></p>
<p>After you have activated your account it is recommended to change some settings on the page <a href="http://bug.qainfo.ru/my/account" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://qainfo.ru/redmine/my/account">My Account</a>:</p>
<ul>
<li>check the option "Hide my email address"</li>
<li>specify your time zone</li>
<li>select your preferred method of notification by email</li>
</ul>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>1.3. Personalization</strong></span></p>
<p>Registered users can personalize <a href="http://bug.qainfo.ru/my/page" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://qainfo.ru/redmine/my/page">My Page</a>, and add the blocks of information: "Watched issues", "Latest news", "Calendar", "Documents" and "Spent time". Modules "Documents" and "Spent time" are not used, so do not add them to the page.</p>
<p>To configure your personal page select "My Page" in menu at the top of the page and then follow the link "Personalize this page". You can add a block by selecting it from the drop down menu and clicking on the "Add" button. Using the mouse you can then move the block at the position you like. By clicking on the X you can remove a block from the page. To complete the personalization click on "Back".</p>
<p></p>
<p><img src="http://img.qainfo.ru/img/476.png" alt="" width="741" height="342" /></p>
<p><img src="http://img.qainfo.ru/img/66e8.png" alt="" width="741" height="341" /></p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>2. Working with external tracker</strong></span></p>
<p>The home page of QA Info shows the latest news and a list of bug lists (projects) with recent changes.</p>
<p>Issues reported in the forum are transferred by moderators to the external bug tracker. In the forum post a link to the issue is added to the field "Reason for edit". Following the link you can view the current status of the issue and its history.</p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>2.1. Description of the fields</strong></span></p>
<p>When working with issues the following fields are used:</p>
<ul>
<li><em>Tracker</em> - indicates in which forum the issue was reported: Russian forum (RUS frm) or English forum (ENG frm)</li>
</ul>
<ul>
<li><em>Post - </em>ID used in the link to the bug report in forum (value will be transformed into a link leading to the bug report), for example:
<ul>
<li><a href="https://forum.kaspersky.com/index.php?s=&showtopic=297701&view=findpost&p=2277595" target="_blank" rel="noopener" data-cke-saved-href="https://forum.kaspersky.com/index.php?s=&showtopic=297701&view=findpost&p=2277595">https://forum.kaspersky.com/index.php?s=&showtopic=297701&view=findpost&p=2277595</a> -> the ID is 2277595</li>
</ul>
</li>
</ul>
<ul>
<li><em>ID - </em>number that identifies the issue in internal bug tracker of KL (value is a link which can only be used by employees)</li>
<li><em>Pri - </em>indicates the priority of the issue:
<ul>
<li><em>4 (Low)</em> - would like to fix but the product can be released as it is</li>
<li><em>3 (Medium) </em> - should be fixed if time permits</li>
<li><em>2 (High)</em> - must be fixed before release of the product</li>
<li><em>1 (Stop Bug) - </em> must be fixed immediately, blocks further testing, very visible</li>
</ul>
</li>
<li><em>Status - </em>shows the current status of the issue, possible values are:</li>
<li>.. <em> - </em>issue was added to the tracker, but was not yet processed by an employee</li>
<li><em>need more info - </em>employees were unable to reproduce the issue, more information from the beta-tester are required for processing the bug report</li>
<li><em>rejected </em> - the described behavior is not a bug (reason is specified by employee in comment) or required information were not provided</li>
<li><em>accepted </em> - issue was reproduced by employee and was accepted</li>
<li><em>will be reviewed</em> - issue or suggestion will be considered in future versions of the product</li>
<li><em>fixed </em> - developers reported that the issue was fixed or the suggestion was implemented</li>
<li><em>reopened </em> - according to beta-tester the issue was not fixed properly</li>
<li><em>closed </em> - beta-tester or employee confirmed that the issue was fixed</li>
<li><em>Subject </em> - brief description of the issue</li>
<li><em>Category </em> - distinguishes between bug and suggestion</li>
<li><em>β-tester </em> - the beta-tester who reported the issue</li>
<li><em>Soft </em> - name of the affected product</li>
<li><em>Version </em> - product version where the issue was reproduced</li>
<li><em>Lng </em> - used localization (only applies to GUI/Help)</li>
<li><em>OS </em> - name of the used operating system</li>
<li><em>VfT</em> - status of Application Verifier and Driver Verifier (only applies to Crashes/Dumps/BSOD)</li>
<li><em>Description</em> - detailed description of the issue</li>
<li><em>Watchers</em> - list of users who will get notified about changes of the issue</li>
</ul>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>2.2. Watching issues</strong></span></p>
<p>You can receive notifications by email about issues depending on the account settings. The notifications will come from qa.info@bk.ru. In case you do not get the notifications please also check the spam folder. With default settings you will get notifications in the following situations:</p>
<ul>
<li>news was published for the top-level project</li>
<li>you created an issue or issue was created in a watched project</li>
<li>watched issue or news was updated</li>
<li>issue or news was updated, where you have took part in the discussion</li>
</ul>
<p></p>
<p>To subscribe to news or issues click on the link "Watch":</p>
<p><img src="http://img.qainfo.ru/img/6ca.png" alt="" width="488" height="209" /></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong></strong></span></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>2.3. Participating in the discussion and changing of the status of an issue</strong></span></p>
<p>By opening and editing an issue you can take part in the discussion. Fill in the field "Note" to add a comment. You can also change the value of some fields (for example, set the task status, version, product name, OS, ...). It depends on your rights which fields you are allowed to change.</p>
<p><img src="http://img.qainfo.ru/img/78b.png" alt="" width="494" height="111" /></p>
<p>If an issue has the status fixed, users with standard rights can confirm the fix by changing the status to closed. Moderators can also re-open it and change the status to reopened.</p>
<p></p>
<p><span style="font-size: 12pt; font-size: 12pt;"><strong>2.4. Using filters</strong></span></p>
<p>The tracker allows to show the submitted issues using predefined filters. They are listed in the sidebar. Some filters are only available for certain sub-projects:</p>
<ul>
<li>Project groupe (all issues in "QA Info"): available for all projects, lists all open issues based on their project they belong to. If you want to use this filter go to "Projects" and then click on "View all issues" (<a href="../../redmine/issues" target="_blank" rel="external nofollow noopener" data-cke-saved-href="http://qainfo.ru/redmine/issues">http://qainfo.ru/redmine/issues</a>)</li>
<li>Status groupe (for all projects): available for all projects, issues are grouped by their status</li>
<li>Default View (dmp): used for sub-project "Crashes/Dumps/BSOD", additionally shows the columns "OS" (operating system) and "VfT" (Verifier status)</li>
<li>Default View (GUI): used for sub-project "GUI/Help", additionally shows the column "Lng" (localization)</li>
<li>Default View (W&D): used for sub-project "Wishes and deals" (suggestions for the bug tracker)</li>
</ul>
