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Touchpad gesture not working

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  • N Offline
    N Offline
    nexon
    wrote on last edited by
    #1

    I tried install on a very old laptop for test. When i want scroll down or up in kaspersky main window gesture on my touchpad not working. Scrolling works perfectly in Windows explorer or browser but not in kaspersky.

    D 1 Reply Last reply
    0
    • N nexon

      I tried install on a very old laptop for test. When i want scroll down or up in kaspersky main window gesture on my touchpad not working. Scrolling works perfectly in Windows explorer or browser but not in kaspersky.

      D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      @nexon Hello!
      Sorry for long reaction time. Can you please:

      • specify your notebook model
      • collect GSI traces
      • reproduce with max level traces?
        (we have several bugs with different notebooks, your may be new one, or already known)
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      • N Offline
        N Offline
        nexon
        wrote on last edited by
        #3

        @Dmitriy-Pisarets hello,

        Notebook model is very old which I used in past and still have it acer extensa 5620. I saw that this model someone have in Russian section.

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        • N nexon

          @Dmitriy-Pisarets hello,

          Notebook model is very old which I used in past and still have it acer extensa 5620. I saw that this model someone have in Russian section.

          D Offline
          D Offline
          Dmitriy.Pisarets
          Kaspersky Lab
          wrote on last edited by
          #4

          @nexon said in Touchpad gesture not working:

          acer extensa 5620

          Hello! Can you please collect traces and GSI ? I'll create bug for this device.

          N 1 Reply Last reply
          0
          • D Dmitriy.Pisarets

            @nexon said in Touchpad gesture not working:

            acer extensa 5620

            Hello! Can you please collect traces and GSI ? I'll create bug for this device.

            N Offline
            N Offline
            nexon
            wrote on last edited by
            #5

            @Dmitriy-Pisarets Here are GSI and Traces.

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