#573 Failed unloaded product after stress test.


  • Rejected

    [2016] Titanium BT
    , last edited by Jarvis

    Windows 10 Pro Build 17763 EN All update KTS 20.0.0.554

    Reproduction steps:

    1. Run Full Scan->Quick Scan->Selective Scan->Run update anti-virus singnature-More Tools->Software Update->Trusted Applications mode.

    Actual result: 

    After launching rusted Applications mode product restart .

    Expected Result:

    Product normal working.

    System Settings

    Operating system: Win 10, x64

    System: Intel Core 2 Duo E4500 RAM 3GB DDR2 Hitachi HDP725050GLA360 500 GB ASUS P5G-MX

    Product: KTS

    Product Version: 20.0.0.554

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/5Lx8ZsG2Ajco6Du


  • Kaspersky Lab

    @virus_900, добрый день! Разработчики просят еще раз воспроизвести и приложить побольше логов: "Пожалуйста, соберите еще раз продуктовые логи, добавьте к ним лог Procmon-а и логи Application и System событий Windows (eventvwr.msc)".


  • [2016] Titanium BT
    , last edited by Virus_900

    Дмитрий, добрый день! хорошо будет возможность сделаю.


  • [2016] Titanium BT

    https://cloud.qainfo.ru/s/sLocuuqQpNN8wVK New archive from 607 build with Procmon, Event Viewer and trace product. 


  • Kaspersky Lab

    Thanks! Got it. 


  • Kaspersky Lab

    Programmers say it's seems like lack of virtual memory.  Can you add some extra memory to virtual PC and try to reproduce ?


  • [2016] Titanium BT
    , last edited by Virus_900

    I testing on real system. Enabled file pagefile.sys


  • Kaspersky Lab

    Sorry, I mean RAM. I'll tell colleague that you cannot add extra RAM   



  • Cannot Reproduce


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