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  7. [2020] GUI/Help
  8. Failed unloaded product after stress test.

Failed unloaded product after stress test.

Scheduled Pinned Locked Moved [2020] GUI/Help
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  • Virus_900V Offline
    Virus_900V Offline
    Virus_900
    [2021] Gold BT
    wrote on last edited by Jarvis
    #1

    <p><strong><span>Windows 10 Pro Build 17763 EN All update</span><span> </span>KTS 20.0.0.554</strong></p>
    <p><strong></strong></p>
    <p><strong>Reproduction steps:</strong></p>
    <ol>
    <li><span>Run Full Scan->Quick Scan->Selective Scan->Run update anti-virus singnature-More Tools->Software Update->Trusted Applications mode.</span></li>
    </ol>
    <p><strong>Actual result: </strong></p>
    <p><span></span>After launching <span>rusted Applications mode</span> product restart .</p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>Product normal working.</p>

    KTS 21.2.16.590 with Patch B
    KVRT 20.0.4.0 Testing

    OS Windows 10 Pro (x64) 19041 EN All update
    CPU Intel Core 2 Duo E4500 2.20 GHz
    RAM 4GB DDR2 x2 Slots userd,
    SSD SPCC Solid State Disk 256 GB
    HDD Hitachi HDP725050GLA360 500 GB

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    0
    • D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>@virus_900, добрый день! Разработчики просят еще раз воспроизвести и приложить побольше логов: <span>"Пожалуйста, с</span><span>оберите еще раз продуктовые логи, добавьте к ним лог Procmon-а и логи Application и System событий Windows (eventvwr.msc)".</span></p>
      <p><span></span></p>

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      0
      • Virus_900V Offline
        Virus_900V Offline
        Virus_900
        [2021] Gold BT
        wrote on last edited by Virus_900
        #3

        <p>Дмитрий, добрый день! хорошо будет возможность сделаю.</p>

        KTS 21.2.16.590 with Patch B
        KVRT 20.0.4.0 Testing

        OS Windows 10 Pro (x64) 19041 EN All update
        CPU Intel Core 2 Duo E4500 2.20 GHz
        RAM 4GB DDR2 x2 Slots userd,
        SSD SPCC Solid State Disk 256 GB
        HDD Hitachi HDP725050GLA360 500 GB

        1 Reply Last reply
        0
        • Virus_900V Offline
          Virus_900V Offline
          Virus_900
          [2021] Gold BT
          wrote on last edited by
          #4

          <p>https://cloud.qainfo.ru/s/sLocuuqQpNN8wVK&nbsp;New archive from 607 build with Procmon, Event Viewer and trace product. </p>

          KTS 21.2.16.590 with Patch B
          KVRT 20.0.4.0 Testing

          OS Windows 10 Pro (x64) 19041 EN All update
          CPU Intel Core 2 Duo E4500 2.20 GHz
          RAM 4GB DDR2 x2 Slots userd,
          SSD SPCC Solid State Disk 256 GB
          HDD Hitachi HDP725050GLA360 500 GB

          1 Reply Last reply
          0
          • D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #5

            <p>Thanks! Got it. </p>

            1 Reply Last reply
            0
            • D Offline
              D Offline
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by
              #6

              <p>Programmers say it's seems like lack of virtual memory.  Can you add some extra memory to virtual PC and try to reproduce ?</p>

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              0
              • Virus_900V Offline
                Virus_900V Offline
                Virus_900
                [2021] Gold BT
                wrote on last edited by Virus_900
                #7

                <p>I testing on real system. Enabled file pagefile.sys</p>

                KTS 21.2.16.590 with Patch B
                KVRT 20.0.4.0 Testing

                OS Windows 10 Pro (x64) 19041 EN All update
                CPU Intel Core 2 Duo E4500 2.20 GHz
                RAM 4GB DDR2 x2 Slots userd,
                SSD SPCC Solid State Disk 256 GB
                HDD Hitachi HDP725050GLA360 500 GB

                1 Reply Last reply
                0
                • D Offline
                  D Offline
                  Dmitriy.Pisarets
                  Kaspersky Lab
                  wrote on last edited by
                  #8

                  <p>Sorry, I mean <span>RAM. I'll tell colleague that you cannot add extra RAM   </span></p>

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                  0
                  • JarvisJ Offline
                    JarvisJ Offline
                    Jarvis
                    wrote on last edited by
                    #9

                    Cannot Reproduce

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