#561 Fail to manual generate avp dump (product crashed)
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Rejected
Reproduction steps:
turn on traces, press WRITE DUMP to manual create avp dump
Actual result:
avp hangs for a while than automatic restarted, with 'Previously App Launch Failed'
also there is a debug window show below detail info.
Expected Result:
avp dump created success by manual.
---------------------------Failed to write dump C:\ProgramData\Kaspersky Lab\KAV.20.0.0.554_09.25_12.10_7816.GUI0.full.dmp---------------------------Please, try to manually create dump of process with pid 7816 using TaskManager, Process Explorer or any other tool.If impossible try to write dump from context menu in tray.Then set focus to this message box, press Ctrl+C and send the text in clipboard along with the dump and all traces (including C:\ProgramData\Kaspersky Lab\KAV.dumpwriter.log if any) to Andrey.Solovyov@kaspersky.com
OS version 10.0.17134ead:0xf3ee60->4) failed 0x00000000 12:10:12.451 [1A44:6A4] INF [kldw] Received callback of type 6 12:10:12.519 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken(7820,1ac,72,65536) 12:10:12.520 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_SessionId(0x00000000,72,4,80) 12:10:12.522 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_User(0x00000000,80,36,120) 12:10:12.525 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_Group(0x00000000,120,344,464) 12:10:12.528 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_PrimaryGroup(0x00000000,464,32,496) 12:10:12.532 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_Privileges(0x00000000,496,64,560) 12:10:12.534 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_Statistics(0x00000000,560,56,616) 12:10:12.537 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_RestrictedSids(0x00000000,616,4,624) 12:10:13.534 [1A44:6A4] INF [kldw] Bug2783320 message: WriteMemoryInfo.QueryVirtual(0x0) failed, 0x80070005 12:10:13.550 [1A44:6A4] INF [kldw] Received callback of type 13 12:10:13.550 [1A44:6A4] INF [kldw] MinidumpCallback Finish: writing dump using custom callback 12:10:13.550 [1A44:6A4] ERR [kldw] MiniDumpWriteDump(399654) failed, code 0x80070005 12:10:13.550 [1A44:6A4] ERR [kldw] Process closed with exit code 0xcfffffff 12:10:13.550 [1A44:6A4] INF [kldw] Last callback type 13: 0 0 0 0 0 0 0 0 d 0 0 0 8c 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 c0 0 1e 1 0 0 1 1 14 0 0 0 0 0 0 0 0 0 0 0 88 f3 f3 0 80 25 45 77 6d 48 94 f1
---------------------------确定 ---------------------------
Windows10 RS4 17134.286 x64
KTS20.0.0.554 zh-cn
upload traces and dump
https://cloud.qainfo.ru/s/COFjGdmYw6nNyt1
System Settings
Operating system: Win 10, x64
System: whatever
Product: KTS
Product Version: 20.0.0.554
Language: zh-CN
Product Logs: https://cloud.qainfo.ru/s/COFjGdmYw6nNyt1
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