#561 Fail to manual generate avp dump (product crashed)


  • Rejected

    [2018] Titanium BT
    , last edited by Jarvis

    Reproduction steps:

    turn on traces, press WRITE DUMP to manual create avp dump

    Actual result:

    avp hangs for a while than automatic restarted, with 'Previously App Launch Failed'

    also there is a debug window show below detail info. 

    Expected Result:

    avp dump created success by manual.

    ---------------------------Failed to write dump C:\ProgramData\Kaspersky Lab\KAV.20.0.0.554_09.25_12.10_7816.GUI0.full.dmp---------------------------Please, try to manually create dump of process with pid 7816 using TaskManager, Process Explorer or any other tool.If impossible try to write dump from context menu in tray.Then set focus to this message box, press Ctrl+C and send the text in clipboard along with the dump and all traces (including C:\ProgramData\Kaspersky Lab\KAV.dumpwriter.log if any) to Andrey.Solovyov@kaspersky.com

    OS version 10.0.17134ead:0xf3ee60->4) failed 0x00000000 12:10:12.451 [1A44:6A4] INF [kldw] Received callback of type 6 12:10:12.519 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken(7820,1ac,72,65536) 12:10:12.520 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_SessionId(0x00000000,72,4,80) 12:10:12.522 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_User(0x00000000,80,36,120) 12:10:12.525 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_Group(0x00000000,120,344,464) 12:10:12.528 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_PrimaryGroup(0x00000000,464,32,496) 12:10:12.532 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_Privileges(0x00000000,496,64,560) 12:10:12.534 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_Statistics(0x00000000,560,56,616) 12:10:12.537 [1A44:6A4] INF [kldw] Bug2783320 message: ThreadToken_RestrictedSids(0x00000000,616,4,624) 12:10:13.534 [1A44:6A4] INF [kldw] Bug2783320 message: WriteMemoryInfo.QueryVirtual(0x0) failed, 0x80070005 12:10:13.550 [1A44:6A4] INF [kldw] Received callback of type 13 12:10:13.550 [1A44:6A4] INF [kldw] MinidumpCallback Finish: writing dump using custom callback 12:10:13.550 [1A44:6A4] ERR [kldw] MiniDumpWriteDump(399654) failed, code 0x80070005 12:10:13.550 [1A44:6A4] ERR [kldw] Process closed with exit code 0xcfffffff 12:10:13.550 [1A44:6A4] INF [kldw] Last callback type 13: 0 0 0 0 0 0 0 0 d 0 0 0 8c 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 c0 0 1e 1 0 0 1 1 14 0 0 0 0 0 0 0 0 0 0 0 88 f3 f3 0 80 25 45 77 6d 48 94 f1

    ---------------------------确定 ---------------------------

    Windows10 RS4 17134.286 x64

    KTS20.0.0.554 zh-cn

    upload traces and dump

    https://cloud.qainfo.ru/s/COFjGdmYw6nNyt1

    System Settings

    Operating system: Win 10, x64

    System: whatever

    Product: KTS

    Product Version: 20.0.0.554

    Language: zh-CN

    Product Logs: https://cloud.qainfo.ru/s/COFjGdmYw6nNyt1


  • [2018] Titanium BT

    internal bug tracker shows the debug info badly

    I insert a picture.



  • As Designed


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