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  8. [RESOLVED] Quick and complete scan results

[RESOLVED] Quick and complete scan results

Scheduled Pinned Locked Moved GUI/Help
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  • T Offline
    T Offline
    tistou
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps: Font quick and complete scan results</strong></p>
    <p><span></span></p>
    <p><strong>Actual result: <span>some numbers are indicated in Chinese symbols</span></strong></p>
    <p><span></span></p>
    <p><strong>Expected Result: good numbers</strong></p>
    <p></p>
    <p><a href="https://ibb.co/gFzBQQ2" target="_blank" rel="noopener">https://ibb.co/gFzBQQ2</a></p>
    <p><a href="https://ibb.co/QDzd0Ww" target="_blank" rel="noopener">https://ibb.co/QDzd0Ww</a></p>
    <p></p>
    <p>Traces files : <a href="https://drive.google.com/file/d/14S7W9DDPwLYbUlyw1QGW34l1yi6btWmJ/" target="_blank" rel="noopener">  https://drive.google.com/file/d/14S7W9DDPwLYbUlyw1QGW34l1yi6btWmJ/</a></p>
    <p><strong></strong></p>
    <p><strong></strong></p>
    <p><span></span></p>

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    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #2

      Hello! Can you please reproduce it and send with app's logs. Files bt default are located in C\program data\Kaspersky[app's version]\traces.

      Thank you!

      1 Reply Last reply
      0
      • T Offline
        T Offline
        tistou
        wrote on last edited by
        #3

        <p>Hello</p>
        <p>OK I will do it</p>
        <p>Thanks</p>

        1 Reply Last reply
        1
        • T Offline
          T Offline
          tistou
          wrote on last edited by
          #4

          <p>Hello</p>
          <p>Trace files attached</p>
          <p>https://drive.google.com/file/d/14S7W9DDPwLYbUlyw1QGW34l1yi6btWmJ/</p>
          <p>Thanks</p>

          D 1 Reply Last reply
          1
          • T tistou

            <p>Hello</p>
            <p>Trace files attached</p>
            <p>https://drive.google.com/file/d/14S7W9DDPwLYbUlyw1QGW34l1yi6btWmJ/</p>
            <p>Thanks</p>

            D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #5

            <p>@tistou, hello! </p>
            <p>Can you please go to control panel -> region -> additional settings and make a screen of this window? Seems it's all about windows digit grouping symbol. After taking a screenshot, can you please change it and try to reproduce bug? </p>

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            • T Offline
              T Offline
              tistou
              wrote on last edited by tistou
              #6

              <p>Hello</p>
              <p>I tested on a fresh installation of Windows 11 22621.1 (on another PC) and the problem is not present</p>
              <p>Could this be a problem with the font not being installed ? No errors for Windows</p>
              <p>The information in Region is the same</p>
              <p><a href="https://ibb.co/98sYwD3" target="_blank" rel="noopener">https://ibb.co/98sYwD3</a></p>
              <p><a href="https://ibb.co/jfN5C6Z" target="_blank" rel="noopener">https://ibb.co/jfN5C6Z</a></p>
              <p>Thanks</p>

              D 1 Reply Last reply
              1
              • T Offline
                T Offline
                tistou
                wrote on last edited by tistou
                #7

                <p>I wanted to test on another PC (so as not to make a "mess" on mine), but no additional activation key (and even the Free version requires activation)</p>
                <p>I'm stuck for the tests</p>
                <p>EDIT : I created a new Kaspersky account for Kaspersky Free, it's good</p>
                <p>Does anyone know what font version 21.15 uses more (compared to 21.14)?</p>

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                • T tistou

                  <p>Hello</p>
                  <p>I tested on a fresh installation of Windows 11 22621.1 (on another PC) and the problem is not present</p>
                  <p>Could this be a problem with the font not being installed ? No errors for Windows</p>
                  <p>The information in Region is the same</p>
                  <p><a href="https://ibb.co/98sYwD3" target="_blank" rel="noopener">https://ibb.co/98sYwD3</a></p>
                  <p><a href="https://ibb.co/jfN5C6Z" target="_blank" rel="noopener">https://ibb.co/jfN5C6Z</a></p>
                  <p>Thanks</p>

                  D Offline
                  D Offline
                  Dmitriy.Pisarets
                  Kaspersky Lab
                  wrote on last edited by
                  #8

                  <p>@tistou, Thank you for info! can you please also check it on previous PC with new 21.16.0.182 build?</p>

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                  0
                  • T Offline
                    T Offline
                    tistou
                    wrote on last edited by tistou
                    #9

                    <p>Hello <a href="/user/dmitriy-pisarets" target="_blank" rel="noopener">@Dimitriy</a></p>
                    <p><span>I found, it was the </span>Mongolian Bati font <span>who had a problem</span></p>
                    <p><span>I only have the latest version 21.15</span></p>
                    <p>Thanks for your help</p>

                    D 1 Reply Last reply
                    1
                    • T tistou

                      <p>Hello <a href="/user/dmitriy-pisarets" target="_blank" rel="noopener">@Dimitriy</a></p>
                      <p><span>I found, it was the </span>Mongolian Bati font <span>who had a problem</span></p>
                      <p><span>I only have the latest version 21.15</span></p>
                      <p>Thanks for your help</p>

                      D Offline
                      D Offline
                      Dmitriy.Pisarets
                      Kaspersky Lab
                      wrote on last edited by
                      #10

                      <p>@tistou, not at all. It was you, who had fixed it =) </p>
                      <p>BTW you can download new MR16 build in news branch. </p>

                      T 1 Reply Last reply
                      0
                      • D Dmitriy.Pisarets

                        <p>@tistou, not at all. It was you, who had fixed it =) </p>
                        <p>BTW you can download new MR16 build in news branch. </p>

                        T Offline
                        T Offline
                        tistou
                        wrote on last edited by
                        #11

                        <p>@dmitriy-pisarets</p>
                        <p>Yes, I tested it yesterday (after reading your message), thanks</p>
                        <p>Besides, the bug reference in my other topic is not present on this 21.16</p>
                        <p>PS: I indicated Resolved, but I don't know if it's okay to indicate like that</p>

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                        0
                        • JarvisJ Offline
                          JarvisJ Offline
                          Jarvis
                          wrote on last edited by
                          #12

                          As Designed

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