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  8. [RESOLVED] Quick and complete scan results

[RESOLVED] Quick and complete scan results

Scheduled Pinned Locked Moved GUI/Help
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  • JarvisJ Offline
    JarvisJ Offline
    Jarvis
    wrote on last edited by
    #2

    Hello! Can you please reproduce it and send with app's logs. Files bt default are located in C\program data\Kaspersky[app's version]\traces.

    Thank you!

    1 Reply Last reply
    0
    • T Offline
      T Offline
      tistou
      wrote on last edited by
      #3

      Hello

      OK I will do it

      Thanks

      1 Reply Last reply
      1
      • T Offline
        T Offline
        tistou
        wrote on last edited by
        #4

        Hello

        Trace files attached

        https://drive.google.com/file/d/14S7W9DDPwLYbUlyw1QGW34l1yi6btWmJ/

        Thanks

        D 1 Reply Last reply
        1
        • T tistou

          Hello

          Trace files attached

          https://drive.google.com/file/d/14S7W9DDPwLYbUlyw1QGW34l1yi6btWmJ/

          Thanks

          D Offline
          D Offline
          Dmitriy.Pisarets
          Kaspersky Lab
          wrote on last edited by
          #5

          @tistou, hello! 

          Can you please go to control panel -> region -> additional settings and make a screen of this window? Seems it's all about windows digit grouping symbol. After taking a screenshot, can you please change it and try to reproduce bug? 

          1 Reply Last reply
          0
          • T Offline
            T Offline
            tistou
            wrote on last edited by tistou
            #6

            Hello

            I tested on a fresh installation of Windows 11 22621.1 (on another PC) and the problem is not present

            Could this be a problem with the font not being installed ? No errors for Windows

            The information in Region is the same

            https://ibb.co/98sYwD3

            https://ibb.co/jfN5C6Z

            Thanks

            D 1 Reply Last reply
            1
            • T Offline
              T Offline
              tistou
              wrote on last edited by tistou
              #7

              I wanted to test on another PC (so as not to make a "mess" on mine), but no additional activation key (and even the Free version requires activation)

              I'm stuck for the tests

              EDIT : I created a new Kaspersky account for Kaspersky Free, it's good

              Does anyone know what font version 21.15 uses more (compared to 21.14)?

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              • T tistou

                Hello

                I tested on a fresh installation of Windows 11 22621.1 (on another PC) and the problem is not present

                Could this be a problem with the font not being installed ? No errors for Windows

                The information in Region is the same

                https://ibb.co/98sYwD3

                https://ibb.co/jfN5C6Z

                Thanks

                D Offline
                D Offline
                Dmitriy.Pisarets
                Kaspersky Lab
                wrote on last edited by
                #8

                @tistou, Thank you for info! can you please also check it on previous PC with new 21.16.0.182 build?

                1 Reply Last reply
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                • T Offline
                  T Offline
                  tistou
                  wrote on last edited by tistou
                  #9

                  Hello @Dimitriy

                  I found, it was the Mongolian Bati font who had a problem

                  I only have the latest version 21.15

                  Thanks for your help

                  D 1 Reply Last reply
                  1
                  • T tistou

                    Hello @Dimitriy

                    I found, it was the Mongolian Bati font who had a problem

                    I only have the latest version 21.15

                    Thanks for your help

                    D Offline
                    D Offline
                    Dmitriy.Pisarets
                    Kaspersky Lab
                    wrote on last edited by
                    #10

                    @tistou, not at all. It was you, who had fixed it =) 

                    BTW you can download new MR16 build in news branch. 

                    T 1 Reply Last reply
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                    • D Dmitriy.Pisarets

                      @tistou, not at all. It was you, who had fixed it =) 

                      BTW you can download new MR16 build in news branch. 

                      T Offline
                      T Offline
                      tistou
                      wrote on last edited by
                      #11

                      @dmitriy-pisarets

                      Yes, I tested it yesterday (after reading your message), thanks

                      Besides, the bug reference in my other topic is not present on this 21.16

                      PS: I indicated Resolved, but I don't know if it's okay to indicate like that

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                      • JarvisJ Offline
                        JarvisJ Offline
                        Jarvis
                        wrote on last edited by
                        #12

                        As Designed

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                        0

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