#5424 VPN does not connect to the server


  • Rejected

    , last edited by Jarvis

    Шаги воспроизведения:

    opened the VPN and clicked connect to the fastest server

    Актуальный результат:

    VPN does not connect to the server

    Ожидаемый результат:

    VPN will connect to the server

    Why doesn’t VPN change the server itself after the first unsuccessful connection attempt?

    https://ibb.co/PgZw5FV 

    https://ibb.co/jyQTYhH 

    System Settings

    Operating system: Win 10, x64

    System: ASRock H310CM-DVS, i3-9100F, 24Gb, Hyper-V 10.0

    Product: KSEC

    Product Version: 21.15.8.472

    Language: en-US

    Product Logs: https://disk.yandex.ru/d/ydH3MmEC2q5PWA

  • Hello! Traces have info that provider is blocking our service. This issue cannot be solved via beta forum. About suggestion to try several severs in case of connection error, Kaspersky VPN has such feature but it check only servers inside one location. Colleagues say that nowadays our VPN version cannot support changing locations in case of connection error.
  • , last edited by 7Glasses

    @jarvis said in VPN does not connect to the server:

    Hello! is your report only about trying change server after connection error, or you face constant issues with all servers?

    Hello! Another similar problem was observed with the Russia - Moscow server. I haven't checked the other servers.

    Egypt, Israel, Malaysia doesn't work.

  • Hello! is your report only about trying change server after connection error, or you face constant issues with all servers?


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