#5217 INSTALL ISSUES OVER PREVIOUS BETA BUILD
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Rejected
Reproduction steps:
Just ran installer over previous 21.14 beta build.
Actual result:
The installation never ended, I got dumps, for a while 2 icons in Windows taskbar (probably GUI crash), “Loading protection” remained showing, and after some minutes disappeared, only 1 K. icon remained in Windows taskbar, saying "Starting..."
I reboot, and the GUI did not start, so executed manually and got the same behavior, but this time after a while the K. icon also disappeared from Windows taskbar.
Uploaded to my own cloud more than 4GB compressed of Dumps + Traces, link to download below.
System Settings
Operating system: Win 10, x64
System: AMD Athlon II X3 450 + 10 GB RAM
Product: PLUS
Product Version: 21.14.4.327
Language: en-US
Product Logs: https://mega.nz/file/A15UTaSa#5sZDJ08lIJ-ghf6em66ASJORXTT3VzkM1S4hXcz7pp4
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Try to remove all the "kaspersky" entries with this tool: https://www.resplendence.com/download/RegistrarHomeV9.exe
Install it, and perform a search of the text "kaspersky", then select and remove all the entries.
About locked dll and Kaspersky files in general, try to remove in Windows Safe Mode.
I will try later to do these steps.
UPDATE: before trying to remove anything manually, I just tried own KPlus uninstaller from Windows Control Panel -> Programs and features, and it went well, so maybe you rushed using the kavremover...
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I experienced absolutely the same issue, although now 4Gbs dumps were catched:
The biggest problem, I can't install KPLUS anymore even after multiple execution of kavremvr and laptop restart!
Can't manually remove com_antivirus.dll and the following files:
