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Kaspersky Beta

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  8. INSTALL ISSUES OVER PREVIOUS BETA BUILD

INSTALL ISSUES OVER PREVIOUS BETA BUILD

Scheduled Pinned Locked Moved Crashes/Dumps/BSOD
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  • harlan4096H Offline
    harlan4096H Offline
    harlan4096
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span>Just ran installer over previous 21.14 beta build.</span></p>
    <p><span></span></p>
    <p><strong>Actual result:</strong></p>
    <p><strong>The installation never ended, I got dumps, for a while 2 icons in Windows taskbar (probably GUI crash), “Loading protection” remained showing, and after some minutes disappeared, only 1 K. icon remained in Windows taskbar, saying "Starting..."</strong></p>
    <p><strong></strong></p>
    <p><strong>I reboot, and the GUI did not start, so executed manually and got the same behavior, but this time after a while the K. icon also disappeared from Windows taskbar.</strong></p>
    <p><span></span></p>
    <p><span>Uploaded to my own cloud more than 4GB compressed of Dumps + Traces, link to download below.</span></p>

    S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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    • M Offline
      M Offline
      Michel
      wrote on last edited by Michel
      #2

      <p>I experienced absolutely the same issue, although now 4Gbs dumps were catched:</p>
      <p><img src="https://i.ibb.co/85QZPPh/05-224103.png" /></p>
      <p></p>
      <p>The biggest problem, I can't install KPLUS anymore even after multiple execution of <strong>kavremvr</strong> and laptop restart!</p>
      <p>Can't manually remove com_antivirus.dll and the following files:</p>
      <p><img src="https://i.ibb.co/3hjHt9h/05-233406.png" /></p>

      Intel Core i7, 16GB RAM, Windows 11 Home x64, 24H2 + All Updates

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      • harlan4096H Offline
        harlan4096H Offline
        harlan4096
        wrote on last edited by harlan4096
        #3

        <p>Try to remove all the "kaspersky" entries with this tool: <a href="https://www.resplendence.com/download/RegistrarHomeV9.exe" target="_blank" rel="noopener">https://www.resplendence.com/download/RegistrarHomeV9.exe</a></p>
        <p></p>
        <p>Install it, and perform a search of the text "kaspersky", then select and remove all the entries.</p>
        <p></p>
        <p>About locked dll and Kaspersky files in general, try to remove in Windows Safe Mode.</p>
        <p></p>
        <p>I will try later to do these steps.</p>
        <p></p>
        <p><strong><span style="color: #ff0000;" data-darkreader-inline-color="">UPDATE: </span> before trying to remove anything manually, I just tried own KPlus uninstaller from Windows Control Panel -> Programs and features, and it went well, </strong>so maybe you rushed using the kavremover...</p>
        <p><strong><span style="color: #ff0000;" data-darkreader-inline-color=""></span></strong></p>

        S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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        • M Offline
          M Offline
          Michel
          wrote on last edited by
          #4

          <p>I've solved the issue by re-installing prev. working build and then uninstalling it in a proper way, everything is OK.</p>

          Intel Core i7, 16GB RAM, Windows 11 Home x64, 24H2 + All Updates

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          • JarvisJ Offline
            JarvisJ Offline
            Jarvis
            wrote on last edited by
            #5

            Known issue. Fixed in 21.14.5.***

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