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Cant restore Windows from restore point

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  • N Offline
    N Offline
    nexon
    βTester
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong> Go to system restore select restore point and restore PC. Wait after restart PC. I tried yesterday restore my KTS (older version) but today i reproduce on newest BETA version which giving me same error. On my real machine KTS 21.3.10.391 (j) finished with error. I tried once again with pause protection and disable self defense in KTS and try again restore also not succesfull. I uninstalled KTS and then restore and now i was successfull. So on BETA version i tried reproduce this issue. 1. created restore point, restore it and wait until restart pc with turned on traces. I am not sure if i have complete traces because after restart pc i am going turn off traces but there was already turned off. I tried 2 times reproduce problem. I have 2 packages of traces (1st package have 5 files with 15,2 MB and second have 7 files with 17,9 MB as ZIP). I am uploading 1 ZIP file into package are 2 ZIP files (Traces 1 and Traces 2). Traces 1 is first try and Traces 2 is second try. Also <a href="https://i.ibb.co/RjL4J0K/Sn-mka-obrazovky-2023-04-06-140130.png" target="_blank" rel="noopener">screenshot</a> added.</p>
    <p></p>
    <p><strong>Actual result:</strong> Can not successfully restore windows until i have installed kaspersky<span></span></p>
    <p><span></span></p>
    <p><strong>Expected Result:</strong> Restore windows from any restore points with installed kaspersky without any problem</p>
    <p><span></span></p>

    D 1 Reply Last reply
    0
    • N nexon

      <p><strong>Reproduction steps:</strong> Go to system restore select restore point and restore PC. Wait after restart PC. I tried yesterday restore my KTS (older version) but today i reproduce on newest BETA version which giving me same error. On my real machine KTS 21.3.10.391 (j) finished with error. I tried once again with pause protection and disable self defense in KTS and try again restore also not succesfull. I uninstalled KTS and then restore and now i was successfull. So on BETA version i tried reproduce this issue. 1. created restore point, restore it and wait until restart pc with turned on traces. I am not sure if i have complete traces because after restart pc i am going turn off traces but there was already turned off. I tried 2 times reproduce problem. I have 2 packages of traces (1st package have 5 files with 15,2 MB and second have 7 files with 17,9 MB as ZIP). I am uploading 1 ZIP file into package are 2 ZIP files (Traces 1 and Traces 2). Traces 1 is first try and Traces 2 is second try. Also <a href="https://i.ibb.co/RjL4J0K/Sn-mka-obrazovky-2023-04-06-140130.png" target="_blank" rel="noopener">screenshot</a> added.</p>
      <p></p>
      <p><strong>Actual result:</strong> Can not successfully restore windows until i have installed kaspersky<span></span></p>
      <p><span></span></p>
      <p><strong>Expected Result:</strong> Restore windows from any restore points with installed kaspersky without any problem</p>
      <p><span></span></p>

      D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>@nexon, hello! </p>
      <p>Can you please try reproduce it on 21.14.1.208 with max trace level ("low") ? Colleagues cannot reproduce in test lab, and your traces from MR13, unfortuantely, cannot help find the root of problem. </p>

      N 1 Reply Last reply
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      • D Dmitriy.Pisarets

        <p>@nexon, hello! </p>
        <p>Can you please try reproduce it on 21.14.1.208 with max trace level ("low") ? Colleagues cannot reproduce in test lab, and your traces from MR13, unfortuantely, cannot help find the root of problem. </p>

        N Offline
        N Offline
        nexon
        βTester
        wrote on last edited by
        #3

        <p>@dmitriy-pisarets Hello! I tried create restore point and restore it but without problem Windows was successfully restored. Also traces after restart of Windows was automatically turned off.</p>

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