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kaspersky beta

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  4. Your help is needed: please try to new features.

Your help is needed: please try to new features.

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  • D Online
    D Online
    Dmitriy.Pisarets
    Kaspersky Lab
    wrote on last edited by
    #1

    <p>Hello!</p>
    <p>Colleagues are asked to check the scenarios below and leave feedback about the results. Reports or messages about the successful passage of scenarios, please leave in this topic.</p>
    <p></p>
    <p>"Performance -> PC Speed-up -> Unused system files. Two new categories were added for this functionality</p>
    <ol>
    <li>Folder C:\Windows.old.</li>
    </ol>
    <p>This folder contains a previous version of the OS after upgrade installation. The folder C:\Windows.old is stored on your hard drive for several weeks after upgrade operation.</p>
    <p>The category “Windows.old folder” can be detected by PC Speed-up automatic scan only.</p>
    <p>The Checkbox for this category is unchecked after detection by default.Please check detection and deletion of the folder.</p>
    <p></p>
    <p>2. Unused .msi and .msp files located in the folder C:\Windows\Installer (the category “Folder Windows\Installer”)</p>
    <p>Please backup the files with .msi and .msp extensions located in the folder C:\Windows\Installer prior to the tests</p>
    <p>Check detection and deletion of the files related to the category “Folder Windows\Installer” and after that check the possibility to uninstall programs by Control Panel"</p>
    <p></p>
    <p>Thank you in advance for your help!</p>
    <p></p>

    Giuseppe GerhardtG 1 Reply Last reply
    2
    • D Online
      D Online
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>We get report, that tmp files are not deleted. </p>
      <p></p>

      1 Reply Last reply
      0
      • harlan4096H Offline
        harlan4096H Offline
        harlan4096
        wrote on last edited by
        #3

        <p>I had disabled the Performance -> PC Speed-up settings, and when I enabled, got a GUI crashed, sent via integrated product tool auto sending.</p>

        S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

        1 Reply Last reply
        1
        • D Dmitriy.Pisarets

          <p>Hello!</p>
          <p>Colleagues are asked to check the scenarios below and leave feedback about the results. Reports or messages about the successful passage of scenarios, please leave in this topic.</p>
          <p></p>
          <p>"Performance -> PC Speed-up -> Unused system files. Two new categories were added for this functionality</p>
          <ol>
          <li>Folder C:\Windows.old.</li>
          </ol>
          <p>This folder contains a previous version of the OS after upgrade installation. The folder C:\Windows.old is stored on your hard drive for several weeks after upgrade operation.</p>
          <p>The category “Windows.old folder” can be detected by PC Speed-up automatic scan only.</p>
          <p>The Checkbox for this category is unchecked after detection by default.Please check detection and deletion of the folder.</p>
          <p></p>
          <p>2. Unused .msi and .msp files located in the folder C:\Windows\Installer (the category “Folder Windows\Installer”)</p>
          <p>Please backup the files with .msi and .msp extensions located in the folder C:\Windows\Installer prior to the tests</p>
          <p>Check detection and deletion of the files related to the category “Folder Windows\Installer” and after that check the possibility to uninstall programs by Control Panel"</p>
          <p></p>
          <p>Thank you in advance for your help!</p>
          <p></p>

          Giuseppe GerhardtG Offline
          Giuseppe GerhardtG Offline
          Giuseppe Gerhardt
          wrote on last edited by
          #4

          <p><span><span>@dmitriy-pisarets</span></span></p>
          <p><span><span>I will perform the test and report a</span></span></p>

          Operating SystemWindows 11 - 22H2
          Windows 11 Pro 22621.900
          Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

          1 Reply Last reply
          1
          • harlan4096H Offline
            harlan4096H Offline
            harlan4096
            wrote on last edited by harlan4096
            #5

            <p>I'm using PC Speed-Up -> Unused system files, and I've found that it does not remove temporal files in default system folders:</p>
            <p></p>
            <p>C:\Windows\Temp</p>
            <p>C:\Users&lt;User Account>\AppData\Local\Temp</p>
            <p></p>
            <p>🤔</p>

            S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

            1 Reply Last reply
            1
            • Giuseppe GerhardtG Offline
              Giuseppe GerhardtG Offline
              Giuseppe Gerhardt
              wrote on last edited by
              #6

              <p>Sorry, no data is deleted into the Temp folder</p>

              Operating SystemWindows 11 - 22H2
              Windows 11 Pro 22621.900
              Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

              1 Reply Last reply
              1
              • A Offline
                A Offline
                aqva
                wrote on last edited by
                #7

                <p>Hello,</p>
                <p></p>
                <p>I am a representative of the department that asked <a href="/post/19757" target="_blank" rel="noopener" data-topid="19757">@Dmitriy.Pisarets</a> to post this topic.</p>
                <p></p>
                <p>You can address all the issues to me</p>
                <p></p>
                <p>@<strong><a href="/user/harlan4096" target="_blank" rel="noopener" data-username="harlan4096" data-uid="58">harlan4096</a></strong></p>
                <p>@<strong><a href="/user/giuseppe-gerhardt" target="_blank" rel="noopener" data-username="Giuseppe Gerhardt" data-uid="6280">Giuseppe Gerhardt</a></strong></p>
                <p></p>
                <p>Could you please reproduce the issue you have reported and send traces to me or to <a href="/uid/167" target="_blank" rel="noopener">@dmitriy-pisarets</a></p>
                <p></p>
                <p>Thank you</p>
                <p></p>
                <p>PS Does anybody have a system that contains the folder C:\Windows.old?</p>

                Giuseppe GerhardtG 1 Reply Last reply
                1
                • A aqva

                  <p>Hello,</p>
                  <p></p>
                  <p>I am a representative of the department that asked <a href="/post/19757" target="_blank" rel="noopener" data-topid="19757">@Dmitriy.Pisarets</a> to post this topic.</p>
                  <p></p>
                  <p>You can address all the issues to me</p>
                  <p></p>
                  <p>@<strong><a href="/user/harlan4096" target="_blank" rel="noopener" data-username="harlan4096" data-uid="58">harlan4096</a></strong></p>
                  <p>@<strong><a href="/user/giuseppe-gerhardt" target="_blank" rel="noopener" data-username="Giuseppe Gerhardt" data-uid="6280">Giuseppe Gerhardt</a></strong></p>
                  <p></p>
                  <p>Could you please reproduce the issue you have reported and send traces to me or to <a href="/uid/167" target="_blank" rel="noopener">@dmitriy-pisarets</a></p>
                  <p></p>
                  <p>Thank you</p>
                  <p></p>
                  <p>PS Does anybody have a system that contains the folder C:\Windows.old?</p>

                  Giuseppe GerhardtG Offline
                  Giuseppe GerhardtG Offline
                  Giuseppe Gerhardt
                  wrote on last edited by
                  #8

                  <p><span><span>@aqva</span></span></p>
                  <p><span><span>No problem, I will do and send you the data</span></span></p>

                  Operating SystemWindows 11 - 22H2
                  Windows 11 Pro 22621.900
                  Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

                  1 Reply Last reply
                  1
                  • harlan4096H Offline
                    harlan4096H Offline
                    harlan4096
                    wrote on last edited by harlan4096
                    #9

                    <p>I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.</p>
                    <p></p>
                    <p>I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).</p>
                    <p></p>
                    <p>Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM</p>

                    S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

                    A 1 Reply Last reply
                    1
                    • harlan4096H Offline
                      harlan4096H Offline
                      harlan4096
                      wrote on last edited by
                      #10

                      <p>@aqva said in <a href="/post/19866" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
                      <blockquote>C:\Windows.old?</blockquote>
                      <p>Currently, I have no systems with that folder, I removed it in some systems using the own Windows integrated clean-up system.</p>

                      S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

                      1 Reply Last reply
                      1
                      • harlan4096H harlan4096

                        <p>I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.</p>
                        <p></p>
                        <p>I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).</p>
                        <p></p>
                        <p>Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM</p>

                        A Offline
                        A Offline
                        aqva
                        wrote on last edited by
                        #11

                        <p>@harlan4096 said in <a href="/post/19877" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
                        <blockquote>
                        <p>I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.</p>
                        <p></p>
                        <p>I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).</p>
                        <p></p>
                        <p>Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM</p>
                        </blockquote>
                        <p>@harlan4096,</p>
                        <p></p>
                        <p>Thank you for the provided infoкmation.</p>
                        <p></p>
                        <p>According to the dump file analysis, the issue is already fixed in build 21.13.5.499</p>
                        <p></p>
                        <p>This new build is available for beta testing, please install it and see if the issue persists.</p>
                        <p></p>
                        <p>Thank you</p>

                        1 Reply Last reply
                        0
                        • harlan4096H Offline
                          harlan4096H Offline
                          harlan4096
                          wrote on last edited by harlan4096
                          #12

                          <p>Just installed new build RC of KPlus. It seems the  GUI crashed has been fixed :)</p>
                          <p></p>
                          <p>But still it seems temporal files in Windows Temp folders are not detected properly:</p>
                          <p></p>
                          <p><img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" /></p>
                          <p></p>
                          <p><img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" /></p>
                          <p></p>
                          <p></p>
                          <p>C:\Users&lt;My account>\AppData\Local\Temp:</p>
                          <p></p>
                          <p><img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" /></p>

                          S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

                          A 1 Reply Last reply
                          1
                          • harlan4096H harlan4096

                            <p>Just installed new build RC of KPlus. It seems the  GUI crashed has been fixed :)</p>
                            <p></p>
                            <p>But still it seems temporal files in Windows Temp folders are not detected properly:</p>
                            <p></p>
                            <p><img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" /></p>
                            <p></p>
                            <p><img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" /></p>
                            <p></p>
                            <p></p>
                            <p>C:\Users&lt;My account>\AppData\Local\Temp:</p>
                            <p></p>
                            <p><img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" /></p>

                            A Offline
                            A Offline
                            aqva
                            wrote on last edited by
                            #13

                            <p>@harlan4096 said in <a href="/post/19891" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
                            <blockquote>
                            <p>Just installed new build RC of KPlus. It seems the  GUI crashed has been fixed :)</p>
                            <p></p>
                            <p>But still it seems temporal files in Windows Temp folders are not detected properly:</p>
                            <p></p>
                            <p><img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" /></p>
                            <p></p>
                            <p><img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" /></p>
                            <p></p>
                            <p></p>
                            <p>C:\Users&lt;My account>\AppData\Local\Temp:</p>
                            <p></p>
                            <p><img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" /></p>
                            </blockquote>
                            <p>@harlan4096,</p>
                            <p></p>
                            <p>Thank you for the report.</p>
                            <p></p>
                            <p>Try to move local system time to, for example, +3 days forward, run Speedup PC scan again and compare the results.</p>
                            <p>The files placed to the Temp folders should be of more than 2 days old.</p>
                            <p></p>
                            <p>Thank you.</p>

                            1 Reply Last reply
                            0
                            • A Offline
                              A Offline
                              aqva
                              wrote on last edited by
                              #14

                              <p>JFYI,</p>
                              <p></p>
                              <p>The new beta build is available <a href="/topic/5052/kaspersky-vpn-ksos-21-13-5-499-rc" target="_blank" rel="noopener">here</a></p>
                              <p></p>
                              <p>Thank you</p>

                              1 Reply Last reply
                              0
                              • A Offline
                                A Offline
                                abdulhkeem
                                wrote on last edited by
                                #15

                                <p>can someone please fix the blocking of QUIC protocol when kaspersky is running when i open this page:</p>
                                <p><a href="https://quic.nginx.org/" target="_blank" rel="noopener">https://quic.nginx.org/</a></p>
                                <p>it says You're not using QUIC right now, but does if i stop protection or exit kaspersky.</p>

                                Giuseppe GerhardtG 1 Reply Last reply
                                0
                                • A abdulhkeem

                                  <p>can someone please fix the blocking of QUIC protocol when kaspersky is running when i open this page:</p>
                                  <p><a href="https://quic.nginx.org/" target="_blank" rel="noopener">https://quic.nginx.org/</a></p>
                                  <p>it says You're not using QUIC right now, but does if i stop protection or exit kaspersky.</p>

                                  Giuseppe GerhardtG Offline
                                  Giuseppe GerhardtG Offline
                                  Giuseppe Gerhardt
                                  wrote on last edited by
                                  #16

                                  <p>@abdulhkeem</p>
                                  <p>this is not a support forum, please contact customer service</p>

                                  Operating SystemWindows 11 - 22H2
                                  Windows 11 Pro 22621.900
                                  Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

                                  1 Reply Last reply
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