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Kaspersky Beta

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  4. Your help is needed: please try to new features.

Your help is needed: please try to new features.

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  • A Offline
    A Offline
    aqva
    wrote on last edited by
    #7

    <p>Hello,</p>
    <p></p>
    <p>I am a representative of the department that asked <a href="/post/19757" target="_blank" rel="noopener" data-topid="19757">@Dmitriy.Pisarets</a> to post this topic.</p>
    <p></p>
    <p>You can address all the issues to me</p>
    <p></p>
    <p>@<strong><a href="/user/harlan4096" target="_blank" rel="noopener" data-username="harlan4096" data-uid="58">harlan4096</a></strong></p>
    <p>@<strong><a href="/user/giuseppe-gerhardt" target="_blank" rel="noopener" data-username="Giuseppe Gerhardt" data-uid="6280">Giuseppe Gerhardt</a></strong></p>
    <p></p>
    <p>Could you please reproduce the issue you have reported and send traces to me or to <a href="/uid/167" target="_blank" rel="noopener">@dmitriy-pisarets</a></p>
    <p></p>
    <p>Thank you</p>
    <p></p>
    <p>PS Does anybody have a system that contains the folder C:\Windows.old?</p>

    Giuseppe GerhardtG 1 Reply Last reply
    1
    • A aqva

      <p>Hello,</p>
      <p></p>
      <p>I am a representative of the department that asked <a href="/post/19757" target="_blank" rel="noopener" data-topid="19757">@Dmitriy.Pisarets</a> to post this topic.</p>
      <p></p>
      <p>You can address all the issues to me</p>
      <p></p>
      <p>@<strong><a href="/user/harlan4096" target="_blank" rel="noopener" data-username="harlan4096" data-uid="58">harlan4096</a></strong></p>
      <p>@<strong><a href="/user/giuseppe-gerhardt" target="_blank" rel="noopener" data-username="Giuseppe Gerhardt" data-uid="6280">Giuseppe Gerhardt</a></strong></p>
      <p></p>
      <p>Could you please reproduce the issue you have reported and send traces to me or to <a href="/uid/167" target="_blank" rel="noopener">@dmitriy-pisarets</a></p>
      <p></p>
      <p>Thank you</p>
      <p></p>
      <p>PS Does anybody have a system that contains the folder C:\Windows.old?</p>

      Giuseppe GerhardtG Offline
      Giuseppe GerhardtG Offline
      Giuseppe Gerhardt
      wrote on last edited by
      #8

      <p><span><span>@aqva</span></span></p>
      <p><span><span>No problem, I will do and send you the data</span></span></p>

      Operating SystemWindows 11 - 22H2
      Windows 11 Pro 22621.900
      Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

      1 Reply Last reply
      1
      • harlan4096H Offline
        harlan4096H Offline
        harlan4096
        wrote on last edited by harlan4096
        #9

        <p>I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.</p>
        <p></p>
        <p>I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).</p>
        <p></p>
        <p>Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM</p>

        S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

        A 1 Reply Last reply
        1
        • harlan4096H Offline
          harlan4096H Offline
          harlan4096
          wrote on last edited by
          #10

          <p>@aqva said in <a href="/post/19866" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
          <blockquote>C:\Windows.old?</blockquote>
          <p>Currently, I have no systems with that folder, I removed it in some systems using the own Windows integrated clean-up system.</p>

          S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

          1 Reply Last reply
          1
          • harlan4096H harlan4096

            <p>I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.</p>
            <p></p>
            <p>I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).</p>
            <p></p>
            <p>Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM</p>

            A Offline
            A Offline
            aqva
            wrote on last edited by
            #11

            <p>@harlan4096 said in <a href="/post/19877" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
            <blockquote>
            <p>I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.</p>
            <p></p>
            <p>I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).</p>
            <p></p>
            <p>Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM</p>
            </blockquote>
            <p>@harlan4096,</p>
            <p></p>
            <p>Thank you for the provided infoкmation.</p>
            <p></p>
            <p>According to the dump file analysis, the issue is already fixed in build 21.13.5.499</p>
            <p></p>
            <p>This new build is available for beta testing, please install it and see if the issue persists.</p>
            <p></p>
            <p>Thank you</p>

            1 Reply Last reply
            0
            • harlan4096H Offline
              harlan4096H Offline
              harlan4096
              wrote on last edited by harlan4096
              #12

              <p>Just installed new build RC of KPlus. It seems the  GUI crashed has been fixed :)</p>
              <p></p>
              <p>But still it seems temporal files in Windows Temp folders are not detected properly:</p>
              <p></p>
              <p><img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" /></p>
              <p></p>
              <p><img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" /></p>
              <p></p>
              <p></p>
              <p>C:\Users&lt;My account>\AppData\Local\Temp:</p>
              <p></p>
              <p><img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" /></p>

              S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

              A 1 Reply Last reply
              1
              • harlan4096H harlan4096

                <p>Just installed new build RC of KPlus. It seems the  GUI crashed has been fixed :)</p>
                <p></p>
                <p>But still it seems temporal files in Windows Temp folders are not detected properly:</p>
                <p></p>
                <p><img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" /></p>
                <p></p>
                <p><img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" /></p>
                <p></p>
                <p></p>
                <p>C:\Users&lt;My account>\AppData\Local\Temp:</p>
                <p></p>
                <p><img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" /></p>

                A Offline
                A Offline
                aqva
                wrote on last edited by
                #13

                <p>@harlan4096 said in <a href="/post/19891" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
                <blockquote>
                <p>Just installed new build RC of KPlus. It seems the  GUI crashed has been fixed :)</p>
                <p></p>
                <p>But still it seems temporal files in Windows Temp folders are not detected properly:</p>
                <p></p>
                <p><img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" /></p>
                <p></p>
                <p><img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" /></p>
                <p></p>
                <p></p>
                <p>C:\Users&lt;My account>\AppData\Local\Temp:</p>
                <p></p>
                <p><img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" /></p>
                </blockquote>
                <p>@harlan4096,</p>
                <p></p>
                <p>Thank you for the report.</p>
                <p></p>
                <p>Try to move local system time to, for example, +3 days forward, run Speedup PC scan again and compare the results.</p>
                <p>The files placed to the Temp folders should be of more than 2 days old.</p>
                <p></p>
                <p>Thank you.</p>

                1 Reply Last reply
                0
                • A Offline
                  A Offline
                  aqva
                  wrote on last edited by
                  #14

                  <p>JFYI,</p>
                  <p></p>
                  <p>The new beta build is available <a href="/topic/5052/kaspersky-vpn-ksos-21-13-5-499-rc" target="_blank" rel="noopener">here</a></p>
                  <p></p>
                  <p>Thank you</p>

                  1 Reply Last reply
                  0
                  • A Offline
                    A Offline
                    abdulhkeem
                    wrote on last edited by
                    #15

                    <p>can someone please fix the blocking of QUIC protocol when kaspersky is running when i open this page:</p>
                    <p><a href="https://quic.nginx.org/" target="_blank" rel="noopener">https://quic.nginx.org/</a></p>
                    <p>it says You're not using QUIC right now, but does if i stop protection or exit kaspersky.</p>

                    Giuseppe GerhardtG 1 Reply Last reply
                    0
                    • A abdulhkeem

                      <p>can someone please fix the blocking of QUIC protocol when kaspersky is running when i open this page:</p>
                      <p><a href="https://quic.nginx.org/" target="_blank" rel="noopener">https://quic.nginx.org/</a></p>
                      <p>it says You're not using QUIC right now, but does if i stop protection or exit kaspersky.</p>

                      Giuseppe GerhardtG Offline
                      Giuseppe GerhardtG Offline
                      Giuseppe Gerhardt
                      wrote on last edited by
                      #16

                      <p>@abdulhkeem</p>
                      <p>this is not a support forum, please contact customer service</p>

                      Operating SystemWindows 11 - 22H2
                      Windows 11 Pro 22621.900
                      Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

                      1 Reply Last reply
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