Your help is needed: please try to new features.

[aqva]

<p>Hello,</p>
<p></p>
<p>I am a representative of the department that asked <a href="/post/19757" target="_blank" rel="noopener" data-topid="19757">@Dmitriy.Pisarets</a> to post this topic.</p>
<p></p>
<p>You can address all the issues to me</p>
<p></p>
<p>@<strong><a href="/user/harlan4096" target="_blank" rel="noopener" data-username="harlan4096" data-uid="58">harlan4096</a></strong></p>
<p>@<strong><a href="/user/giuseppe-gerhardt" target="_blank" rel="noopener" data-username="Giuseppe Gerhardt" data-uid="6280">Giuseppe Gerhardt</a></strong></p>
<p></p>
<p>Could you please reproduce the issue you have reported and send traces to me or to <a href="/uid/167" target="_blank" rel="noopener">@dmitriy-pisarets</a></p>
<p></p>
<p>Thank you</p>
<p></p>
<p>PS Does anybody have a system that contains the folder C:\Windows.old?</p>

[Giuseppe Gerhardt]

<p><span><span>@aqva</span></span></p>
<p><span><span>No problem, I will do and send you the data</span></span></p>

[harlan4096]

<p>I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.</p>
<p></p>
<p>I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).</p>
<p></p>
<p>Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM</p>

[harlan4096]

<p>@aqva said in <a href="/post/19866" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
<blockquote>C:\Windows.old?</blockquote>
<p>Currently, I have no systems with that folder, I removed it in some systems using the own Windows integrated clean-up system.</p>

[aqva]

<p>@harlan4096 said in <a href="/post/19877" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
<blockquote>
<p>I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.</p>
<p></p>
<p>I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).</p>
<p></p>
<p>Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM</p>
</blockquote>
<p>@harlan4096,</p>
<p></p>
<p>Thank you for the provided infoкmation.</p>
<p></p>
<p>According to the dump file analysis, the issue is already fixed in build 21.13.5.499</p>
<p></p>
<p>This new build is available for beta testing, please install it and see if the issue persists.</p>
<p></p>
<p>Thank you</p>

[harlan4096]

<p>Just installed new build RC of KPlus. It seems the  GUI crashed has been fixed :)</p>
<p></p>
<p>But still it seems temporal files in Windows Temp folders are not detected properly:</p>
<p></p>
<p><img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" /></p>
<p></p>
<p><img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" /></p>
<p></p>
<p></p>
<p>C:\Users&lt;My account>\AppData\Local\Temp:</p>
<p></p>
<p><img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" /></p>

[aqva]

<p>@harlan4096 said in <a href="/post/19891" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
<blockquote>
<p>Just installed new build RC of KPlus. It seems the  GUI crashed has been fixed :)</p>
<p></p>
<p>But still it seems temporal files in Windows Temp folders are not detected properly:</p>
<p></p>
<p><img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" /></p>
<p></p>
<p><img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" /></p>
<p></p>
<p></p>
<p>C:\Users&lt;My account>\AppData\Local\Temp:</p>
<p></p>
<p><img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" /></p>
</blockquote>
<p>@harlan4096,</p>
<p></p>
<p>Thank you for the report.</p>
<p></p>
<p>Try to move local system time to, for example, +3 days forward, run Speedup PC scan again and compare the results.</p>
<p>The files placed to the Temp folders should be of more than 2 days old.</p>
<p></p>
<p>Thank you.</p>

[aqva]

<p>JFYI,</p>
<p></p>
<p>The new beta build is available <a href="/topic/5052/kaspersky-vpn-ksos-21-13-5-499-rc" target="_blank" rel="noopener">here</a></p>
<p></p>
<p>Thank you</p>

[abdulhkeem]

<p>can someone please fix the blocking of QUIC protocol when kaspersky is running when i open this page:</p>
<p><a href="https://quic.nginx.org/" target="_blank" rel="noopener">https://quic.nginx.org/</a></p>
<p>it says You're not using QUIC right now, but does if i stop protection or exit kaspersky.</p>

[Giuseppe Gerhardt]

<p>@abdulhkeem</p>
<p>this is not a support forum, please contact customer service</p>