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kaspersky beta

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  4. Your help is needed: please try to new features.

Your help is needed: please try to new features.

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  • harlan4096H Offline
    harlan4096H Offline
    harlan4096
    wrote on last edited by harlan4096
    #5

    <p>I'm using PC Speed-Up -> Unused system files, and I've found that it does not remove temporal files in default system folders:</p>
    <p></p>
    <p>C:\Windows\Temp</p>
    <p>C:\Users&lt;User Account>\AppData\Local\Temp</p>
    <p></p>
    <p>🤔</p>

    S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

    1 Reply Last reply
    1
    • Giuseppe GerhardtG Offline
      Giuseppe GerhardtG Offline
      Giuseppe Gerhardt
      wrote on last edited by
      #6

      <p>Sorry, no data is deleted into the Temp folder</p>

      Operating SystemWindows 11 - 22H2
      Windows 11 Pro 22621.900
      Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

      1 Reply Last reply
      1
      • A Offline
        A Offline
        aqva
        wrote on last edited by
        #7

        <p>Hello,</p>
        <p></p>
        <p>I am a representative of the department that asked <a href="/post/19757" target="_blank" rel="noopener" data-topid="19757">@Dmitriy.Pisarets</a> to post this topic.</p>
        <p></p>
        <p>You can address all the issues to me</p>
        <p></p>
        <p>@<strong><a href="/user/harlan4096" target="_blank" rel="noopener" data-username="harlan4096" data-uid="58">harlan4096</a></strong></p>
        <p>@<strong><a href="/user/giuseppe-gerhardt" target="_blank" rel="noopener" data-username="Giuseppe Gerhardt" data-uid="6280">Giuseppe Gerhardt</a></strong></p>
        <p></p>
        <p>Could you please reproduce the issue you have reported and send traces to me or to <a href="/uid/167" target="_blank" rel="noopener">@dmitriy-pisarets</a></p>
        <p></p>
        <p>Thank you</p>
        <p></p>
        <p>PS Does anybody have a system that contains the folder C:\Windows.old?</p>

        Giuseppe GerhardtG 1 Reply Last reply
        1
        • A aqva

          <p>Hello,</p>
          <p></p>
          <p>I am a representative of the department that asked <a href="/post/19757" target="_blank" rel="noopener" data-topid="19757">@Dmitriy.Pisarets</a> to post this topic.</p>
          <p></p>
          <p>You can address all the issues to me</p>
          <p></p>
          <p>@<strong><a href="/user/harlan4096" target="_blank" rel="noopener" data-username="harlan4096" data-uid="58">harlan4096</a></strong></p>
          <p>@<strong><a href="/user/giuseppe-gerhardt" target="_blank" rel="noopener" data-username="Giuseppe Gerhardt" data-uid="6280">Giuseppe Gerhardt</a></strong></p>
          <p></p>
          <p>Could you please reproduce the issue you have reported and send traces to me or to <a href="/uid/167" target="_blank" rel="noopener">@dmitriy-pisarets</a></p>
          <p></p>
          <p>Thank you</p>
          <p></p>
          <p>PS Does anybody have a system that contains the folder C:\Windows.old?</p>

          Giuseppe GerhardtG Offline
          Giuseppe GerhardtG Offline
          Giuseppe Gerhardt
          wrote on last edited by
          #8

          <p><span><span>@aqva</span></span></p>
          <p><span><span>No problem, I will do and send you the data</span></span></p>

          Operating SystemWindows 11 - 22H2
          Windows 11 Pro 22621.900
          Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

          1 Reply Last reply
          1
          • harlan4096H Offline
            harlan4096H Offline
            harlan4096
            wrote on last edited by harlan4096
            #9

            <p>I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.</p>
            <p></p>
            <p>I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).</p>
            <p></p>
            <p>Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM</p>

            S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

            A 1 Reply Last reply
            1
            • harlan4096H Offline
              harlan4096H Offline
              harlan4096
              wrote on last edited by
              #10

              <p>@aqva said in <a href="/post/19866" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
              <blockquote>C:\Windows.old?</blockquote>
              <p>Currently, I have no systems with that folder, I removed it in some systems using the own Windows integrated clean-up system.</p>

              S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

              1 Reply Last reply
              1
              • harlan4096H harlan4096

                <p>I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.</p>
                <p></p>
                <p>I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).</p>
                <p></p>
                <p>Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM</p>

                A Offline
                A Offline
                aqva
                wrote on last edited by
                #11

                <p>@harlan4096 said in <a href="/post/19877" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
                <blockquote>
                <p>I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.</p>
                <p></p>
                <p>I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).</p>
                <p></p>
                <p>Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM</p>
                </blockquote>
                <p>@harlan4096,</p>
                <p></p>
                <p>Thank you for the provided infoкmation.</p>
                <p></p>
                <p>According to the dump file analysis, the issue is already fixed in build 21.13.5.499</p>
                <p></p>
                <p>This new build is available for beta testing, please install it and see if the issue persists.</p>
                <p></p>
                <p>Thank you</p>

                1 Reply Last reply
                0
                • harlan4096H Offline
                  harlan4096H Offline
                  harlan4096
                  wrote on last edited by harlan4096
                  #12

                  <p>Just installed new build RC of KPlus. It seems the  GUI crashed has been fixed :)</p>
                  <p></p>
                  <p>But still it seems temporal files in Windows Temp folders are not detected properly:</p>
                  <p></p>
                  <p><img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" /></p>
                  <p></p>
                  <p><img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" /></p>
                  <p></p>
                  <p></p>
                  <p>C:\Users&lt;My account>\AppData\Local\Temp:</p>
                  <p></p>
                  <p><img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" /></p>

                  S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

                  A 1 Reply Last reply
                  1
                  • harlan4096H harlan4096

                    <p>Just installed new build RC of KPlus. It seems the  GUI crashed has been fixed :)</p>
                    <p></p>
                    <p>But still it seems temporal files in Windows Temp folders are not detected properly:</p>
                    <p></p>
                    <p><img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" /></p>
                    <p></p>
                    <p><img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" /></p>
                    <p></p>
                    <p></p>
                    <p>C:\Users&lt;My account>\AppData\Local\Temp:</p>
                    <p></p>
                    <p><img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" /></p>

                    A Offline
                    A Offline
                    aqva
                    wrote on last edited by
                    #13

                    <p>@harlan4096 said in <a href="/post/19891" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:</p>
                    <blockquote>
                    <p>Just installed new build RC of KPlus. It seems the  GUI crashed has been fixed :)</p>
                    <p></p>
                    <p>But still it seems temporal files in Windows Temp folders are not detected properly:</p>
                    <p></p>
                    <p><img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" /></p>
                    <p></p>
                    <p><img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" /></p>
                    <p></p>
                    <p></p>
                    <p>C:\Users&lt;My account>\AppData\Local\Temp:</p>
                    <p></p>
                    <p><img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" /></p>
                    </blockquote>
                    <p>@harlan4096,</p>
                    <p></p>
                    <p>Thank you for the report.</p>
                    <p></p>
                    <p>Try to move local system time to, for example, +3 days forward, run Speedup PC scan again and compare the results.</p>
                    <p>The files placed to the Temp folders should be of more than 2 days old.</p>
                    <p></p>
                    <p>Thank you.</p>

                    1 Reply Last reply
                    0
                    • A Offline
                      A Offline
                      aqva
                      wrote on last edited by
                      #14

                      <p>JFYI,</p>
                      <p></p>
                      <p>The new beta build is available <a href="/topic/5052/kaspersky-vpn-ksos-21-13-5-499-rc" target="_blank" rel="noopener">here</a></p>
                      <p></p>
                      <p>Thank you</p>

                      1 Reply Last reply
                      0
                      • A Offline
                        A Offline
                        abdulhkeem
                        wrote on last edited by
                        #15

                        <p>can someone please fix the blocking of QUIC protocol when kaspersky is running when i open this page:</p>
                        <p><a href="https://quic.nginx.org/" target="_blank" rel="noopener">https://quic.nginx.org/</a></p>
                        <p>it says You're not using QUIC right now, but does if i stop protection or exit kaspersky.</p>

                        Giuseppe GerhardtG 1 Reply Last reply
                        0
                        • A abdulhkeem

                          <p>can someone please fix the blocking of QUIC protocol when kaspersky is running when i open this page:</p>
                          <p><a href="https://quic.nginx.org/" target="_blank" rel="noopener">https://quic.nginx.org/</a></p>
                          <p>it says You're not using QUIC right now, but does if i stop protection or exit kaspersky.</p>

                          Giuseppe GerhardtG Offline
                          Giuseppe GerhardtG Offline
                          Giuseppe Gerhardt
                          wrote on last edited by
                          #16

                          <p>@abdulhkeem</p>
                          <p>this is not a support forum, please contact customer service</p>

                          Operating SystemWindows 11 - 22H2
                          Windows 11 Pro 22621.900
                          Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

                          1 Reply Last reply
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