Your help is needed: please try to new features.

harlan4096

I'm using PC Speed-Up -> Unused system files, and I've found that it does not remove temporal files in default system folders:

C:\Windows\Temp
C:\Users<User Account>\AppData\Local\Temp

🤔

Giuseppe Gerhardt

Sorry, no data is deleted into the Temp folder

aqva

Hello,

I am a representative of the department that asked <a href="/post/19757" target="_blank" rel="noopener" data-topid="19757">@Dmitriy.Pisarets</a> to post this topic.

You can address all the issues to me

@<a href="/user/harlan4096" target="_blank" rel="noopener" data-username="harlan4096" data-uid="58">harlan4096</a>
@<a href="/user/giuseppe-gerhardt" target="_blank" rel="noopener" data-username="Giuseppe Gerhardt" data-uid="6280">Giuseppe Gerhardt</a>

Could you please reproduce the issue you have reported and send traces to me or to <a href="/uid/167" target="_blank" rel="noopener">@dmitriy-pisarets</a>

Thank you

PS Does anybody have a system that contains the folder C:\Windows.old?

Giuseppe Gerhardt

@aqva
No problem, I will do and send you the data

harlan4096

I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.

I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).

Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM

harlan4096

@aqva said in <a href="/post/19866" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:
<blockquote>C:\Windows.old?</blockquote>
Currently, I have no systems with that folder, I removed it in some systems using the own Windows integrated clean-up system.

aqva

@harlan4096 said in <a href="/post/19877" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:
<blockquote>
I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.

I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).

Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM
</blockquote>
@harlan4096,

Thank you for the provided infoкmation.

According to the dump file analysis, the issue is already fixed in build 21.13.5.499

This new build is available for beta testing, please install it and see if the issue persists.

Thank you

harlan4096

Just installed new build RC of KPlus. It seems the GUI crashed has been fixed :)

But still it seems temporal files in Windows Temp folders are not detected properly:

<img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" />

<img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" />


C:\Users<My account>\AppData\Local\Temp:

<img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" />

aqva

@harlan4096 said in <a href="/post/19891" target="_blank" rel="noopener">Your help is needed: please try to new features.</a>:
<blockquote>
Just installed new build RC of KPlus. It seems the GUI crashed has been fixed :)

But still it seems temporal files in Windows Temp folders are not detected properly:

<img src="https://i.imgur.com/e9Awvwn.png" alt="" width="757" height="447" />

<img src="https://i.imgur.com/KJ4kzVO.png" alt="" width="363" height="455" />


C:\Users<My account>\AppData\Local\Temp:

<img src="https://i.imgur.com/2BKYXzU.png" alt="" width="363" height="455" />
</blockquote>
@harlan4096,

Thank you for the report.

Try to move local system time to, for example, +3 days forward, run Speedup PC scan again and compare the results.
The files placed to the Temp folders should be of more than 2 days old.

Thank you.

aqva

JFYI,

The new beta build is available <a href="/topic/5052/kaspersky-vpn-ksos-21-13-5-499-rc" target="_blank" rel="noopener">here</a>

Thank you

abdulhkeem

can someone please fix the blocking of QUIC protocol when kaspersky is running when i open this page:
<a href="https://quic.nginx.org/" target="_blank" rel="noopener">https://quic.nginx.org/</a>
it says You're not using QUIC right now, but does if i stop protection or exit kaspersky.

Giuseppe Gerhardt

@abdulhkeem
this is not a support forum, please contact customer service