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It shows the operating system incorrectly

Scheduled Pinned Locked Moved GUI/Help
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  • murat5038M Offline
    murat5038M Offline
    murat5038
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p>Had this problem before, also in KSEC software:</p>
    <p><strong><a href="/topic/4723/kaspersky-vpn-ksos-21-9-0-163/16" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/4723/kaspersky-vpn-ksos-21-9-0-163/16</a></strong></p>
    <p><strong></strong></p>
    <p>A similar situation is experienced in KFA 21.9.6.465 product.</p>
    <p><span></span></p>
    <p><strong>Actual result:</strong></p>
    <p><span>The window that appears when the "Customer service" button is pressed in the KFA software.</span></p>
    <p><span>Windows 10 Pro is used. Written as enterprise in KFA software.</span></p>
    <p><span></span></p>
    <p><strong>Expected Result:</strong></p>
    <p>Since Windows 10 Pro is used, it must be written Windows 10 Pro.</p>
    <p><span></span></p>
    <p><span><img src="https://i.ibb.co/2F8ZHj8/f5g4fd4g5.jpg" /></span></p>

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    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #2

      Hello! Can you collect application traces?
      Scenario:

      1. turn ON traces
      2. restart Kaspersky (exit from app, with right click-> exit on tray icon)
      3. Open main window
      4. click on support button to see win10 enterprise text
      5. turn traces OFF
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      • JarvisJ Offline
        JarvisJ Offline
        Jarvis
        wrote on last edited by
        #3

        Hello! I will close this report till your answer. Please reopen it, after answering.

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