#482 Kaspersky Security Connection issue after install


  • Rejected

    Moderators
    , last edited by Jarvis

    Reproduction steps:

    1. Download beta package.
    2. Install on Windows 10 OS.

    Actual result:

    Kaspersky Security Connection does not install on the system.

    Expected Result:

    Kaspersky Security Connection installed and successfull run on Windows 10 OS.

    Installation traces: https://cloud.qainfo.ru/s/vHxqjFXDx81V6ZL

    System Settings

    Operating system: Win 10, x64

    System: Intel(R) Core(TM) i7-3630QM CPU @ 2.40 GHz 16 GB RAM

    Product: KTS

    Product Version: 20.0.0.+

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/vHxqjFXDx81V6ZL



  • @staff, имеет место быть ошибка установки драйвера kltap. В связи с чем разработчики попросили собрать логи setupapi в каталоге "C:\windows\inf" (если проблема воспроизводится).

  • Moderators

    @jarvis

    Данные с той же системы https://cloud.qainfo.ru/s/9QilSUeqY1au3gx


  • Moderators

    @jarvis Kaspersky Total Security build 20.0.489 issue solved 🙂



  • @staff, thank you for information)


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