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  8. Kaspersky Security Connection issue after install

Kaspersky Security Connection issue after install

Scheduled Pinned Locked Moved [2020] Installation/Removal/Updates
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  • staffS Offline
    staffS Offline
    staff
    Moderators
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <ol>
    <li>Download beta package.</li>
    <li>Install on Windows 10 OS.</li>
    </ol>
    <p><span></span></p>
    <p><strong>Actual result:</strong></p>
    <p><strong>Kaspersky Security Connection does not install on the system.</strong></p>
    <p><span></span></p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>Kaspersky Security Connection installed and successfull run on Windows 10 OS.</p>
    <p></p>
    <p>Installation traces: https://cloud.qainfo.ru/s/vHxqjFXDx81V6ZL</p>

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    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #2

      @staff, имеет место быть ошибка установки драйвера kltap. В связи с чем разработчики попросили собрать логи setupapi в каталоге "C:\windows\inf" (если проблема воспроизводится).

      staffS 2 Replies Last reply
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      • JarvisJ Jarvis

        @staff, имеет место быть ошибка установки драйвера kltap. В связи с чем разработчики попросили собрать логи setupapi в каталоге "C:\windows\inf" (если проблема воспроизводится).

        staffS Offline
        staffS Offline
        staff
        Moderators
        wrote on last edited by
        #3

        <p>@jarvis</p>
        <p>Данные с той же системы https://cloud.qainfo.ru/s/9QilSUeqY1au3gx</p>

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        • JarvisJ Jarvis

          @staff, имеет место быть ошибка установки драйвера kltap. В связи с чем разработчики попросили собрать логи setupapi в каталоге "C:\windows\inf" (если проблема воспроизводится).

          staffS Offline
          staffS Offline
          staff
          Moderators
          wrote on last edited by
          #4

          <p>@jarvis Kaspersky Total Security build 20.0.489 issue solved :)</p>

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          • JarvisJ Offline
            JarvisJ Offline
            Jarvis
            wrote on last edited by
            #5

            @staff, thank you for information)

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