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  8. Product can not load (keep crashing) after installation

Product can not load (keep crashing) after installation

Scheduled Pinned Locked Moved [2020] Crashes/Dumps/BSOD
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  • xzz123X Offline
    xzz123X Offline
    xzz123
    Moderators
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>intsall build 454 on chinese language windows10 OS</p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>after installation finished, product fail to start. even its gui luckily show up, it will crash after a second.</p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>product srtart successfully and work without crash.</p>
    <p></p>
    <p>Similar issue as https://bug.kaspersky.com/issues/5796 and <a href="https://bug.kaspersky.com/issues/5787" target="_blank" rel="noopener">https://bug.kaspersky.com/issues/5787</a></p>
    <p>After installation, product can not load. Can be reproduced using build 454. While firstly discovered in buils 418.</p>
    <p>My experiments indicate that this issue only occur under Simplified Chinese language windows OS.</p>
    <p>I tried chinese language windows10 RS1 and RS4, it is reprouced. Switch to english language windows10 RS1, Not reproduced.</p>
    <p>I again upload multiple dumps and traces as well as GSI6 report.widnows10 2016 LTSB x64 & KTS2020.0.0.454 zh-cnHope you can fix the problem as soon as possible.</p>
    <p><a href="https://cloud.qainfo.ru/s/zOCUBjMSWxTDeby" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/zOCUBjMSWxTDeby</a></p>
    <p>I first try upload to dump server, but at the moment it is unavailable, I do not know if my upload is successful at dump server. So i upload again to owncloud.</p>

    D 1 Reply Last reply
    0
    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #2

      dublicate

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      0
      • xzz123X xzz123

        <p><strong>Reproduction steps:</strong></p>
        <p><span></span>intsall build 454 on chinese language windows10 OS</p>
        <p><strong>Actual result:</strong></p>
        <p><span></span>after installation finished, product fail to start. even its gui luckily show up, it will crash after a second.</p>
        <p><strong>Expected Result:</strong></p>
        <p><span></span>product srtart successfully and work without crash.</p>
        <p></p>
        <p>Similar issue as https://bug.kaspersky.com/issues/5796 and <a href="https://bug.kaspersky.com/issues/5787" target="_blank" rel="noopener">https://bug.kaspersky.com/issues/5787</a></p>
        <p>After installation, product can not load. Can be reproduced using build 454. While firstly discovered in buils 418.</p>
        <p>My experiments indicate that this issue only occur under Simplified Chinese language windows OS.</p>
        <p>I tried chinese language windows10 RS1 and RS4, it is reprouced. Switch to english language windows10 RS1, Not reproduced.</p>
        <p>I again upload multiple dumps and traces as well as GSI6 report.widnows10 2016 LTSB x64 & KTS2020.0.0.454 zh-cnHope you can fix the problem as soon as possible.</p>
        <p><a href="https://cloud.qainfo.ru/s/zOCUBjMSWxTDeby" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/zOCUBjMSWxTDeby</a></p>
        <p>I first try upload to dump server, but at the moment it is unavailable, I do not know if my upload is successful at dump server. So i upload again to owncloud.</p>

        D Offline
        D Offline
        Dmitriy.Pisarets
        Kaspersky Lab
        wrote on last edited by
        #3

        <p>@xzz123 said in <a href="/post/1553" target="_blank" rel="noopener">Product can not load (keep crashing) after installation</a>:</p>
        <blockquote>Similar issue as https://bug.kaspersky.com/issues/5796 and https://bug.kaspersky.com/issues/5787</blockquote>
        <p>Hello! </p>
        <p>Yes, it's the same problem. I've added your info about chinese and english OS to the previous issue.</p>

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