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  8. The new version conflicts with PUBG.

The new version conflicts with PUBG.

Scheduled Pinned Locked Moved Performance/Compatibility
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  • huang1111H Offline
    huang1111H Offline
    huang1111
    [2021] Diamond BT
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span>The reproduced video and trace are placed in the network disk.</span></p>
    <p><strong>Actual result:</strong></p>
    <p><span>PUBG reports the following error:</span></p>
    <p><span>20:41:20: Starting BattlEye Service...</span></p>
    <p><span>20:41:25: Launching game...</span></p>
    <p><span>20:41:38: Note: File blocks can be ignored if they don't cause problems with the game.</span></p>
    <p><span>20:41:38: [INFO] Blocked loading of file: "C:\Program Files (x86)\Kaspersky Lab\卡巴斯基技术预览 21.8\x64\com_antivirus.dll".</span></p>
    <p><strong>Expected Result:</strong></p>
    <p><span>No error occurs.</span></p>

    r3L4xR D 2 Replies Last reply
    0
    • huang1111H huang1111

      <p><strong>Reproduction steps:</strong></p>
      <p><span>The reproduced video and trace are placed in the network disk.</span></p>
      <p><strong>Actual result:</strong></p>
      <p><span>PUBG reports the following error:</span></p>
      <p><span>20:41:20: Starting BattlEye Service...</span></p>
      <p><span>20:41:25: Launching game...</span></p>
      <p><span>20:41:38: Note: File blocks can be ignored if they don't cause problems with the game.</span></p>
      <p><span>20:41:38: [INFO] Blocked loading of file: "C:\Program Files (x86)\Kaspersky Lab\卡巴斯基技术预览 21.8\x64\com_antivirus.dll".</span></p>
      <p><strong>Expected Result:</strong></p>
      <p><span>No error occurs.</span></p>

      r3L4xR Offline
      r3L4xR Offline
      r3L4x
      Moderators
      wrote on last edited by
      #2

      <p>Hello!</p>
      <p>Could you please re-check it on build 272? Is the problem still reproducible?</p>

      Win 11 22H2 | Kaspersky Plus 21.14

      huang1111H 1 Reply Last reply
      0
      • r3L4xR r3L4x

        <p>Hello!</p>
        <p>Could you please re-check it on build 272? Is the problem still reproducible?</p>

        huang1111H Offline
        huang1111H Offline
        huang1111
        [2021] Diamond BT
        wrote on last edited by
        #3

        <p>@r3l4x Yes, this error still occurs after using the new build.</p>
        <p><a href="https://pan.huang1111.cn/s/ezMjcg" target="_blank" rel="noopener">https://pan.huang1111.cn/s/ezMjcg</a></p>
        <p>I didn't get this error with MR3 before, this should be a compatibility issue with the new version.</p>

        1 Reply Last reply
        1
        • huang1111H Offline
          huang1111H Offline
          huang1111
          [2021] Diamond BT
          wrote on last edited by
          #4

          <p>This problem seems to have appeared a long time ago. It should be that BE Anti-Cheat did not add Kaspersky's files to the whitelist. I hope Kaspersky officials can communicate with BE Anti-Cheat.</p>

          1 Reply Last reply
          0
          • huang1111H huang1111

            <p><strong>Reproduction steps:</strong></p>
            <p><span>The reproduced video and trace are placed in the network disk.</span></p>
            <p><strong>Actual result:</strong></p>
            <p><span>PUBG reports the following error:</span></p>
            <p><span>20:41:20: Starting BattlEye Service...</span></p>
            <p><span>20:41:25: Launching game...</span></p>
            <p><span>20:41:38: Note: File blocks can be ignored if they don't cause problems with the game.</span></p>
            <p><span>20:41:38: [INFO] Blocked loading of file: "C:\Program Files (x86)\Kaspersky Lab\卡巴斯基技术预览 21.8\x64\com_antivirus.dll".</span></p>
            <p><strong>Expected Result:</strong></p>
            <p><span>No error occurs.</span></p>

            D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #5

            <p>@huang1111, Hello! seems to be, that BT doesn't like files without Microsoft signature (we sign files right before release). Can you please try to check scenario on release build? </p>

            huang1111H 1 Reply Last reply
            0
            • D Dmitriy.Pisarets

              <p>@huang1111, Hello! seems to be, that BT doesn't like files without Microsoft signature (we sign files right before release). Can you please try to check scenario on release build? </p>

              huang1111H Offline
              huang1111H Offline
              huang1111
              [2021] Diamond BT
              wrote on last edited by
              #6

              <p>@dmitriy-pisarets</p>
              <p>Hi! There is no new version (PLUS) released in my country, can you give me an offline installation package?</p>

              D 1 Reply Last reply
              0
              • huang1111H huang1111

                <p>@dmitriy-pisarets</p>
                <p>Hi! There is no new version (PLUS) released in my country, can you give me an offline installation package?</p>

                D Offline
                D Offline
                Dmitriy.Pisarets
                Kaspersky Lab
                wrote on last edited by
                #7

                <p>@huang1111 said in <a href="/post/17819" target="_blank" rel="noopener">The new version conflicts with PUBG.</a>:</p>
                <blockquote>
                <p>@dmitriy-pisarets</p>
                <p>Hi! There is no new version (PLUS) released in my country, can you give me an offline installation package?</p>
                </blockquote>
                <p>Hello! I've closed bug till your final anser (reproduce or not). Link i've sent in PM</p>
                <p></p>

                huang1111H 1 Reply Last reply
                0
                • D Dmitriy.Pisarets

                  <p>@huang1111 said in <a href="/post/17819" target="_blank" rel="noopener">The new version conflicts with PUBG.</a>:</p>
                  <blockquote>
                  <p>@dmitriy-pisarets</p>
                  <p>Hi! There is no new version (PLUS) released in my country, can you give me an offline installation package?</p>
                  </blockquote>
                  <p>Hello! I've closed bug till your final anser (reproduce or not). Link i've sent in PM</p>
                  <p></p>

                  huang1111H Offline
                  huang1111H Offline
                  huang1111
                  [2021] Diamond BT
                  wrote on last edited by
                  #8

                  <p>@dmitriy-pisarets Hello, after several days of testing, it can be determined that it is caused by the problem of digital signature.</p>

                  1 Reply Last reply
                  0
                  • JarvisJ Offline
                    JarvisJ Offline
                    Jarvis
                    wrote on last edited by
                    #9

                    Cannot Reproduce

                    1 Reply Last reply
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