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  7. [2020] Installation/Removal/Updates
  8. Error27300 when install klhk driver. Error code: -2147024319

Error27300 when install klhk driver. Error code: -2147024319

Scheduled Pinned Locked Moved [2020] Installation/Removal/Updates
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  • xzz123X Offline
    xzz123X Offline
    xzz123
    Moderators
    wrote on last edited by
    #10

    <p>your are luckly</p>
    <p>I can not install the product use any method</p>

    1 Reply Last reply
    0
    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #11

      Duplicate

      1 Reply Last reply
      0
      • phantomP Offline
        phantomP Offline
        phantom
        wrote on last edited by
        #12

        <p>there was also an installation issue with error code 27300 and a secure boot in UEFI is also enabled on the PC</p>
        <p>https://cloud.qainfo.ru/s/G6wUY6CB3rgc35o</p>

        1 Reply Last reply
        0
        • xzz123X Offline
          xzz123X Offline
          xzz123
          Moderators
          wrote on last edited by
          #13

          <p>I can still reproduce this problem with secure boot enabled. Same error code.</p>
          <p>Can you give more Detailed explanation about the issue?</p>
          <p>As far as I can tell, it is a big problem and stable reporduce using any of my devices.</p>
          <p></p>
          <p><a href="https://cloud.qainfo.ru/s/epRQ1vBET3MOlmh" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/epRQ1vBET3MOlmh</a></p>
          <p>logs from new installer.</p>

          1 Reply Last reply
          0
          • xzz123X Offline
            xzz123X Offline
            xzz123
            Moderators
            wrote on last edited by
            #14

            <p>Hello</p>
            <p>Same problem reproduced with latest build: <span>20.0.10.954 RC</span></p>

            D 1 Reply Last reply
            0
            • xzz123X xzz123

              <p>Hello</p>
              <p>Same problem reproduced with latest build: <span>20.0.10.954 RC</span></p>

              D Offline
              D Offline
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by
              #15

              <p>@xzz123 can you add new installer traces, please? I'll reopen bug</p>
              <p></p>
              <p></p>

              xzz123X 2 Replies Last reply
              0
              • D Dmitriy.Pisarets

                <p>@xzz123 can you add new installer traces, please? I'll reopen bug</p>
                <p></p>
                <p></p>

                xzz123X Offline
                xzz123X Offline
                xzz123
                Moderators
                wrote on last edited by
                #16

                <p>@dmitriy-pisarets</p>
                <p>I just disabled secure boot and the installation was successfull.-----Just in oder to check another bug,</p>
                <p>I will reproduce this one next day, it is very late in my here.</p>

                1 Reply Last reply
                0
                • D Dmitriy.Pisarets

                  <p>@xzz123 can you add new installer traces, please? I'll reopen bug</p>
                  <p></p>
                  <p></p>

                  xzz123X Offline
                  xzz123X Offline
                  xzz123
                  Moderators
                  wrote on last edited by
                  #17

                  <p>@dmitriy-pisarets</p>
                  <p>here are new installation logs and GSI6 reprot with windows event logs included.</p>
                  <p><a href="https://cloud.qainfo.ru/s/0OiHM394YDD1iFm" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/0OiHM394YDD1iFm</a></p>
                  <p></p>
                  <p>Device: Thinkpad X240s with latest BIOS & secure boot enabled & CSM disabled</p>
                  <p>OS: windows10 2016LTSB 14393.2670 x64</p>
                  <p>OS language: Simplified Chinese</p>
                  <p></p>
                  <p>The problem has long history, and it is highly likely to be reproduced on some of those old devices. </p>
                  <p>with old 4th generation CPU, legacy default boot option. After you turn to secure boot and uefi, product install will fail.</p>

                  D 1 Reply Last reply
                  0
                  • xzz123X Offline
                    xzz123X Offline
                    xzz123
                    Moderators
                    wrote on last edited by
                    #18

                    <p>I am going to get a new laptop, will not hold those old devices for long.</p>
                    <p>Please, investigate the problem, before I can still offer you logs and data.</p>

                    D 1 Reply Last reply
                    0
                    • xzz123X xzz123

                      <p>@dmitriy-pisarets</p>
                      <p>here are new installation logs and GSI6 reprot with windows event logs included.</p>
                      <p><a href="https://cloud.qainfo.ru/s/0OiHM394YDD1iFm" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/0OiHM394YDD1iFm</a></p>
                      <p></p>
                      <p>Device: Thinkpad X240s with latest BIOS & secure boot enabled & CSM disabled</p>
                      <p>OS: windows10 2016LTSB 14393.2670 x64</p>
                      <p>OS language: Simplified Chinese</p>
                      <p></p>
                      <p>The problem has long history, and it is highly likely to be reproduced on some of those old devices. </p>
                      <p>with old 4th generation CPU, legacy default boot option. After you turn to secure boot and uefi, product install will fail.</p>

                      D Offline
                      D Offline
                      Dmitriy.Pisarets
                      Kaspersky Lab
                      wrote on last edited by
                      #19

                      <p>@xzz123 thank you.</p>
                      <p></p>

                      1 Reply Last reply
                      0
                      • xzz123X xzz123

                        <p>I am going to get a new laptop, will not hold those old devices for long.</p>
                        <p>Please, investigate the problem, before I can still offer you logs and data.</p>

                        D Offline
                        D Offline
                        Dmitriy.Pisarets
                        Kaspersky Lab
                        wrote on last edited by
                        #20

                        <p>@xzz123, i got answer from developers: our drivers are not signed now. When 2020 will be released, secure boot will not crash our installer. You can try install 19 version and install it with secure boot. It'll work. </p>
                        <p></p>
                        <p></p>

                        xzz123X 1 Reply Last reply
                        0
                        • D Dmitriy.Pisarets

                          <p>@xzz123, i got answer from developers: our drivers are not signed now. When 2020 will be released, secure boot will not crash our installer. You can try install 19 version and install it with secure boot. It'll work. </p>
                          <p></p>
                          <p></p>

                          xzz123X Offline
                          xzz123X Offline
                          xzz123
                          Moderators
                          wrote on last edited by
                          #21

                          <p>@dmitriy-pisarets</p>
                          <p>So that is the reason.....wow, it worrys me for nearly half a year</p>
                          <p>the good news is that we finally get a happy ending. Better than never getting an answer.</p>
                          <p>You may close the case.<img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-smile.gif" alt="smile" /></p>

                          D 1 Reply Last reply
                          0
                          • xzz123X xzz123

                            <p>@dmitriy-pisarets</p>
                            <p>So that is the reason.....wow, it worrys me for nearly half a year</p>
                            <p>the good news is that we finally get a happy ending. Better than never getting an answer.</p>
                            <p>You may close the case.<img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-smile.gif" alt="smile" /></p>

                            D Offline
                            D Offline
                            Dmitriy.Pisarets
                            Kaspersky Lab
                            wrote on last edited by
                            #22

                            <p>@xzz123 bad, that we didn't provide you info much more earlier. </p>

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