#450 Error27300 when install klhk driver. Error code: -2147024319


  • Rejected

    , last edited by Helios_07

    Real System:

    Windows 10 64-bit, Version 1809

    KIS 20.0.0.607 de app + drv verifier enabled

    Also got Error 27300 when i tried to install KIS 20.0.0.607 the first time, after another reboot KIS installed normaly.

    KIS setup logs+ screenshot of error: https://cloud.qainfo.ru/s/d9NOW1IXo15HnaE

    System Settings

    Operating system: Win 10, x64

    System: whatever

    Product: KIS

    Product Version: 20.0.0.418

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/V64MGHfLgV3KdEa

  • your are luckly

    I can not install the product use any method

  • Duplicate
  • there was also an installation issue with error code 27300 and a secure boot in UEFI is also enabled on the PC

    https://cloud.qainfo.ru/s/G6wUY6CB3rgc35o

  • I can still reproduce this problem with secure boot enabled. Same error code.

    Can you give more Detailed explanation about the issue?

    As far as I can tell, it is a big problem and stable reporduce using any of my devices.

    https://cloud.qainfo.ru/s/epRQ1vBET3MOlmh

    logs from new installer.

  • Hello

    Same problem reproduced with latest build: 20.0.10.954 RC

  • @xzz123 can you add new installer traces, please? I'll reopen bug

  • @dmitriy-pisarets

    I just disabled secure boot and the installation was successfull.-----Just in oder to check another bug,

    I will reproduce this one next day, it is very late in my here.

  • @dmitriy-pisarets

    here are new installation logs and GSI6 reprot with windows event logs included.

    https://cloud.qainfo.ru/s/0OiHM394YDD1iFm

    Device: Thinkpad X240s with latest BIOS & secure boot enabled & CSM disabled

    OS: windows10 2016LTSB 14393.2670 x64

    OS language: Simplified Chinese

    The problem has long history, and it is highly likely to be reproduced on some of those old devices. 

    with old 4th generation CPU, legacy default boot option. After you turn to secure boot and uefi, product install will fail.

  • I am going to get a new laptop, will not hold those old devices for long.

    Please, investigate the problem, before I can still offer you logs and data.

  • @xzz123 thank you.

  • @xzz123, i got answer from developers: our drivers are not signed now. When 2020 will be released, secure boot will not crash our installer. You can try install 19 version and install it with secure boot. It'll work. 

  • @dmitriy-pisarets

    So that is the reason.....wow, it worrys me for nearly half a year

    the good news is that we finally get a happy ending. Better than never getting an answer.

    You may close the case.smile

  • @xzz123 bad, that we didn't provide you info much more earlier. 



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