#450 Error27300 when install klhk driver. Error code: -2147024319
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Rejected
Reproduction steps:
Install KIS2020.0.0.418 en-us on win10
Actual result:
Install failed
Expected Result:
Installation is success, product loaded normally
OS: Windows10 Enterprise 2016LTSB 14393.2248 x64
Product Build: KIS2020.0.0.418 en-us
This OS is just newly installed, with few third party software.
but I can not install avp, I have tried twice. Got same error code.
Uploaded:
GSI6, install logs, error screenshot
https://cloud.qainfo.ru/s/V64MGHfLgV3KdEa
System Settings
Operating system: Win 10, x64
System: whatever
Product: KIS
Product Version: 20.0.0.418
Language: en-US
Product Logs: https://cloud.qainfo.ru/s/V64MGHfLgV3KdEa
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@xzz123 bad, that we didn't provide you info much more earlier.
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So that is the reason.....wow, it worrys me for nearly half a year
the good news is that we finally get a happy ending. Better than never getting an answer.
You may close the case.
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@xzz123, i got answer from developers: our drivers are not signed now. When 2020 will be released, secure boot will not crash our installer. You can try install 19 version and install it with secure boot. It'll work.
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@xzz123 thank you.
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here are new installation logs and GSI6 reprot with windows event logs included.
https://cloud.qainfo.ru/s/0OiHM394YDD1iFm
Device: Thinkpad X240s with latest BIOS & secure boot enabled & CSM disabled
OS: windows10 2016LTSB 14393.2670 x64
OS language: Simplified Chinese
The problem has long history, and it is highly likely to be reproduced on some of those old devices.
with old 4th generation CPU, legacy default boot option. After you turn to secure boot and uefi, product install will fail.
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I just disabled secure boot and the installation was successfull.-----Just in oder to check another bug,
I will reproduce this one next day, it is very late in my here.
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@xzz123 can you add new installer traces, please? I'll reopen bug
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I can still reproduce this problem with secure boot enabled. Same error code.
Can you give more Detailed explanation about the issue?
As far as I can tell, it is a big problem and stable reporduce using any of my devices.
https://cloud.qainfo.ru/s/epRQ1vBET3MOlmh
logs from new installer.
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Real System:
Windows 10 64-bit, Version 1809
KIS 20.0.0.607 de app + drv verifier enabled
Also got Error 27300 when i tried to install KIS 20.0.0.607 the first time, after another reboot KIS installed normaly.
KIS setup logs+ screenshot of error: https://cloud.qainfo.ru/s/d9NOW1IXo15HnaE
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Hello
Similar driver installation fail can be reproduce using latest build and an entirely different device.
with secure boot function enabled, product installation always ended up with same error.
windows10 RS5 17763.55 x64
kts20.0.0.607 en-us
Device: MSI GE60 2OC with secure boot enabled
Firstly, when I report this problem, I thought there may be conflicts between my thinkpad X240s uefi firmware
but when I try to install product in another device, the problem still reporiduced.
so I assume that: AVP can not be installed on any device with secure boot enabled.
I uploaded GSI with installation logs in it, report was generated right after installation failed.
also I uploaded screenshots about the error code(which is same as two months ago) and my uefi settings.
https://cloud.qainfo.ru/s/BdOWxY2mUiOSKPv
https://cloud.qainfo.ru/s/hVGVsHioGWVS4B1
Dear KL
I beleive it is vital that you investigate this problem ASAP
During these days, I found some topics in business product section of kaspersky forum, user report they can not install product because of a fatal error,
which, share same error code.
you can check this one:
https://forum.kaspersky.com/index.php?/topic/401614-kes-installation-fatal-error/
there is no remains of kl drivers but install still fail
and here
https://forum.kaspersky.com/index.php?/topic/402278-install-faild/
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Hello.
Finally, I found the answer.... It is the secure boot function of my laptop.
Device is Thinkpad X240s, with new latest firmware v2.43 from Here
with secure boot Enabled & UEFI only & CMS support off, Klhk.sys can not be installed.
After I disabled secure boot, installation finished successfully.
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Sadly report that I still can not intsall the latest build, build 454.
This time, it is the OS that can indeed install build 418 (see here) but than product failed to load. Now I completely lost the opportunity to join the beta test.
Here is gsi6 report generated from the problematic OS right after the installation failure.
https://cloud.qainfo.ru/s/kRrBs42bRcz2ADN
edit: Before the installation, I even use the removal tool to try unintall avp 19.. Also search registry for avp related and klhk, nothing found.
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Hello
I did other test,
I successfully installed 2019 version on the exact same problematic machine. And it was indeed fucntioning normally.
But than I uninstalled 2019-reboot-install 2020, still got same error code.
