#450 Error27300 when install klhk driver. Error code: -2147024319
Rejected, last edited by Jarvis last edited by Jarvis
Install KIS2020.0.0.418 en-us on win10
Installation is success, product loaded normally
OS: Windows10 Enterprise 2016LTSB 14393.2248 x64
Product Build: KIS2020.0.0.418 en-us
This OS is just newly installed, with few third party software.
but I can not install avp, I have tried twice. Got same error code.
GSI6, install logs, error screenshot
Operating system: Win 10, x64
Product Version: 22.214.171.1248
Product Logs: https://cloud.qainfo.ru/s/V64MGHfLgV3KdEa
I again format my drive and clean installed OS, using iso from MSDN.
still got same error and error code.
Do you need any other data for investigation? Or is it worth I switch another OS build?
new gsi6 report, with installation logs in it.
, last edited by xzz123 last edited by xzz123
Sadly report that I still can not intsall the latest build, build 454.
This time, it is the OS that can indeed install build 418 (see here) but than product failed to load. Now I completely lost the opportunity to join the beta test.
Here is gsi6 report generated from the problematic OS right after the installation failure.
edit: Before the installation, I even use the removal tool to try unintall avp 19.. Also search registry for avp related and klhk, nothing found.
Finally, I found the answer.... It is the secure boot function of my laptop.
Device is Thinkpad X240s, with new latest firmware v2.43 from Here
with secure boot Enabled & UEFI only & CMS support off, Klhk.sys can not be installed.
After I disabled secure boot, installation finished successfully.
Similar driver installation fail can be reproduce using latest build and an entirely different device.
with secure boot function enabled, product installation always ended up with same error.
windows10 RS5 17763.55 x64
Device: MSI GE60 2OC with secure boot enabled
Firstly, when I report this problem, I thought there may be conflicts between my thinkpad X240s uefi firmware
but when I try to install product in another device, the problem still reporiduced.
so I assume that: AVP can not be installed on any device with secure boot enabled.
I uploaded GSI with installation logs in it, report was generated right after installation failed.
also I uploaded screenshots about the error code(which is same as two months ago) and my uefi settings.
I beleive it is vital that you investigate this problem ASAP
During these days, I found some topics in business product section of kaspersky forum, user report they can not install product because of a fatal error,
which, share same error code.
you can check this one:
there is no remains of kl drivers but install still fail
, last edited by Helios_07 last edited by Helios_07
Windows 10 64-bit, Version 1809
KIS 126.96.36.1997 de app + drv verifier enabled
Also got Error 27300 when i tried to install KIS 188.8.131.527 the first time, after another reboot KIS installed normaly.
KIS setup logs+ screenshot of error: https://cloud.qainfo.ru/s/d9NOW1IXo15HnaE
I can still reproduce this problem with secure boot enabled. Same error code.
Can you give more Detailed explanation about the issue?
As far as I can tell, it is a big problem and stable reporduce using any of my devices.
logs from new installer.
here are new installation logs and GSI6 reprot with windows event logs included.
Device: Thinkpad X240s with latest BIOS & secure boot enabled & CSM disabled
OS: windows10 2016LTSB 14393.2670 x64
OS language: Simplified Chinese
The problem has long history, and it is highly likely to be reproduced on some of those old devices.
with old 4th generation CPU, legacy default boot option. After you turn to secure boot and uefi, product install will fail.