#4488 Extension Kaspersky Protect SE


  • Information provided

    Extension Kaspersky Protect SE

    no longer works in the Goole search, the extension ( icon) is not displayed during the search. Otherwise, there was always the Kaspersky icon on the right side. This is no longer there, the extension is enabled

    System Settings

    Operating system: Win 11, x64

    System: Asus Intel 9900I 16GB Ram SSD

    Product: PLUS

    Product Version: 21.8.0.133

    Language: de-DE

  • Hello!

    What browser do you use? Also please upload screenshot of the problem.

  • @r3l4x

    it doesn't work in Chrome and Edge browser. Since icon is not to be found when you search in Google, the search results have no green icon neber the results

  • @giuseppe-gerhardt

    Then we need your trace files to investigate the problem.

  • @r3l4x OK. where can you upload them

  • https://support.kaspersky.com/help/Kaspersky/Win21.8/en-US/203985.htm

    So you have to:

    • enable traces
    • reproduce the problem
    • stop traces
    • collect them and upload to google drive for example or any other cloud service
  • As you can see well, the extension is unfortunately not visible in the browser, although it is activated. The Kaspersky Plus extension is not displayed. When I install Kaspersky Security Cloud, the icon is back in search and you can see if the website is open or not.

    Screen1

    or

    https://ibb.co/X2GYW26

    Screen2

    https://ibb.co/1MCp45g



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