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Extension Kaspersky Protect SE

Scheduled Pinned Locked Moved Installation/Removal/Updates
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  • Giuseppe GerhardtG Offline
    Giuseppe GerhardtG Offline
    Giuseppe Gerhardt
    wrote on last edited by
    #1

    Extension Kaspersky Protect SE

    no longer works in the Goole search, the extension ( icon) is not displayed during the search. Otherwise, there was always the Kaspersky icon on the right side. This is no longer there, the extension is enabled

    Operating SystemWindows 11 - 22H2
    Windows 11 Pro 22621.900
    Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

    r3L4xR 2 Replies Last reply
    0
    • Giuseppe GerhardtG Giuseppe Gerhardt

      Extension Kaspersky Protect SE

      no longer works in the Goole search, the extension ( icon) is not displayed during the search. Otherwise, there was always the Kaspersky icon on the right side. This is no longer there, the extension is enabled

      r3L4xR Offline
      r3L4xR Offline
      r3L4x
      Moderators
      wrote on last edited by
      #2

      Hello!

      What browser do you use? Also please upload screenshot of the problem.

      Win 11 22H2 | Kaspersky Plus 21.14

      Giuseppe GerhardtG 1 Reply Last reply
      0
      • r3L4xR r3L4x

        Hello!

        What browser do you use? Also please upload screenshot of the problem.

        Giuseppe GerhardtG Offline
        Giuseppe GerhardtG Offline
        Giuseppe Gerhardt
        wrote on last edited by
        #3

        @r3l4x

        it doesn't work in Chrome and Edge browser. Since icon is not to be found when you search in Google, the search results have no green icon neber the results

        Operating SystemWindows 11 - 22H2
        Windows 11 Pro 22621.900
        Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

        r3L4xR 1 Reply Last reply
        0
        • Giuseppe GerhardtG Giuseppe Gerhardt

          @r3l4x

          it doesn't work in Chrome and Edge browser. Since icon is not to be found when you search in Google, the search results have no green icon neber the results

          r3L4xR Offline
          r3L4xR Offline
          r3L4x
          Moderators
          wrote on last edited by
          #4

          @giuseppe-gerhardt

          Then we need your trace files to investigate the problem.

          Win 11 22H2 | Kaspersky Plus 21.14

          Giuseppe GerhardtG 1 Reply Last reply
          0
          • r3L4xR r3L4x

            @giuseppe-gerhardt

            Then we need your trace files to investigate the problem.

            Giuseppe GerhardtG Offline
            Giuseppe GerhardtG Offline
            Giuseppe Gerhardt
            wrote on last edited by
            #5

            @r3l4x OK. where can you upload them

            Operating SystemWindows 11 - 22H2
            Windows 11 Pro 22621.900
            Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

            1 Reply Last reply
            0
            • Giuseppe GerhardtG Giuseppe Gerhardt

              Extension Kaspersky Protect SE

              no longer works in the Goole search, the extension ( icon) is not displayed during the search. Otherwise, there was always the Kaspersky icon on the right side. This is no longer there, the extension is enabled

              r3L4xR Offline
              r3L4xR Offline
              r3L4x
              Moderators
              wrote on last edited by
              #6

              https://support.kaspersky.com/help/Kaspersky/Win21.8/en-US/203985.htm

              So you have to:

              • enable traces

              • reproduce the problem

              • stop traces

              • collect them and upload to google drive for example or any other cloud service

              Win 11 22H2 | Kaspersky Plus 21.14

              1 Reply Last reply
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              • Giuseppe GerhardtG Offline
                Giuseppe GerhardtG Offline
                Giuseppe Gerhardt
                wrote on last edited by
                #7

                As you can see well, the extension is unfortunately not visible in the browser, although it is activated. The Kaspersky Plus extension is not displayed. When I install Kaspersky Security Cloud, the icon is back in search and you can see if the website is open or not.

                Screen1

                or

                https://ibb.co/X2GYW26

                Screen2

                https://ibb.co/1MCp45g

                Operating SystemWindows 11 - 22H2
                Windows 11 Pro 22621.900
                Kaspersky_P_21.9.3.320_de-DE-xforum_full.exe

                1 Reply Last reply
                0

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