#4333 Patch installation failed

  • Fixed

    , last edited by Jarvis

    Reproduction steps: Update definition was success but in reports i see that update patch failed, next update (manually) was success but without any word about patch update. There was a released patch (a)? Which was not installed.

    Actual result: Update works but patch installation failed

    Expected Result: Update and patch succesfully installed

    System Settings

    Operating system: Win 10, x64

    System: i7 8700K, Z370, 16GB RAM, SSD

    Product: PLUS

    Product Version:

    Language: en-US

  • Fixed in:
  • @dmitriy-pisarets hello thanks for info.

  • , last edited by Dmitriy.Pisarets

    @dimakor83 , @nexon hello! 

    bug was fixed in 21.7.5.* builds. please pay attention  that in reports patch installation will have "caution icon" - but it shows severity of event in reports and doesn't mean anything negative.

    You can see a error in patch installation entry  RU and EN it means "pc restart needed". It's not a problem, because patch had been installed successfully already.


  • @dimakor83 yes, thanks...

  • @nexon said in Patch installation failed:

    @dimakor83 @dimakor83 yea same problem...

    I helped you complete the design of the report

  • @dimakor83 yea same problem...

  • , last edited by dimakor83

    @r3l4x said in Patch installation failed:

    Do you have trace files for this problem?

    If yes then please upload them.

    I reproduced the issue with the trace files. Along with the trace files, I am attaching a text file of the anti-virus database update report and folders with files that were generated when trying to install the patch

    Trace files: https://drive.google.com/file/d/1xWWt3ySTXbee49L7xcYK2f0BZRrrdXy1/view?usp=sharing

  • No dont have traces... Cant replicate problem ...

  • Do you have trace files for this problem?

    If yes then please upload them.

Looks like your connection to Beta Testing was lost, please wait while we try to reconnect.