Patch installation failed
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<p><strong>Reproduction steps:</strong> Update definition was success but in reports i see that update patch failed, next update (manually) was success but without any word about patch update. There was a released patch (a)? Which was not installed.</p>
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<p><strong>Actual result:</strong> Update works but patch installation failed</p>
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<p><strong>Expected Result:</strong> Update and patch succesfully installed<img src="https://i.ibb.co/QvYyrkY/Sn-mka-obrazovky-39.png" alt="" width="1360" height="819" /></p>
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<p>@r3l4x said in <a href="/post/16896" target="_blank" rel="noopener">Patch installation failed</a>:</p>
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<p>Do you have trace files for this problem?</p>
<p>If yes then please upload them.</p>
</blockquote>
<p>I reproduced the issue with the trace files. Along with the trace files, I am attaching a text file of the anti-virus database update report and folders with files that were generated when trying to install the patch<img src="https://i3.imageban.ru/out/2022/05/15/0c629899b937a7aa94e21e7eb7265632.jpg" /><img src="https://i2.imageban.ru/out/2022/05/15/e378fba5242c5945c149c1c207746cf7.jpg" alt="" width="1332" height="713" /></p>
<p>Trace files: https://drive.google.com/file/d/1xWWt3ySTXbee49L7xcYK2f0BZRrrdXy1/view?usp=sharing</p> -
<p>@r3l4x said in <a href="/post/16896" target="_blank" rel="noopener">Patch installation failed</a>:</p>
<blockquote>
<p>Do you have trace files for this problem?</p>
<p>If yes then please upload them.</p>
</blockquote>
<p>I reproduced the issue with the trace files. Along with the trace files, I am attaching a text file of the anti-virus database update report and folders with files that were generated when trying to install the patch<img src="https://i3.imageban.ru/out/2022/05/15/0c629899b937a7aa94e21e7eb7265632.jpg" /><img src="https://i2.imageban.ru/out/2022/05/15/e378fba5242c5945c149c1c207746cf7.jpg" alt="" width="1332" height="713" /></p>
<p>Trace files: https://drive.google.com/file/d/1xWWt3ySTXbee49L7xcYK2f0BZRrrdXy1/view?usp=sharing</p> -
<p>@dimakor83 yea same problem...</p>
<p>@nexon said in <a href="/post/16901" target="_blank" rel="noopener">Patch installation failed</a>:</p>
<blockquote>@dimakor83 @dimakor83 yea same problem...</blockquote>
<p>I helped you complete the design of the report</p> -
<p>@nexon said in <a href="/post/16901" target="_blank" rel="noopener">Patch installation failed</a>:</p>
<blockquote>@dimakor83 @dimakor83 yea same problem...</blockquote>
<p>I helped you complete the design of the report</p><p>@dimakor83 yes, thanks...</p>
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<p>@nexon said in <a href="/post/16901" target="_blank" rel="noopener">Patch installation failed</a>:</p>
<blockquote>@dimakor83 @dimakor83 yea same problem...</blockquote>
<p>I helped you complete the design of the report</p><p>@dimakor83 , @nexon hello! </p>
<p>bug was fixed in 21.7.5.* builds. please pay attention that in reports patch installation will have "caution icon" - but it shows severity of event in reports and doesn't mean anything negative.</p>
<p>You can see a error in patch installation entry <span style="text-decoration: underline;"><a href="https://box.kaspersky.com/f/97cac8395363458da067/" target="_blank" rel="noopener">RU</a></span> and <span style="text-decoration: underline;"><a href="https://box.kaspersky.com/f/037f8e85fb44432197d8/" target="_blank" rel="noopener">EN</a> </span>it means "pc restart needed". It's not a problem, because patch had been installed successfully already.</p>
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<p>@dimakor83 , @nexon hello! </p>
<p>bug was fixed in 21.7.5.* builds. please pay attention that in reports patch installation will have "caution icon" - but it shows severity of event in reports and doesn't mean anything negative.</p>
<p>You can see a error in patch installation entry <span style="text-decoration: underline;"><a href="https://box.kaspersky.com/f/97cac8395363458da067/" target="_blank" rel="noopener">RU</a></span> and <span style="text-decoration: underline;"><a href="https://box.kaspersky.com/f/037f8e85fb44432197d8/" target="_blank" rel="noopener">EN</a> </span>it means "pc restart needed". It's not a problem, because patch had been installed successfully already.</p>
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