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  8. Patch installation failed

Patch installation failed

Scheduled Pinned Locked Moved Installation/Removal/Updates
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  • N Offline
    N Offline
    nexon
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong> Update definition was success but in reports i see that update patch failed, next update (manually) was success but without any word about patch update. There was a released patch (a)? Which was not installed.</p>
    <p><span></span></p>
    <p><strong>Actual result:</strong> Update works but patch installation failed</p>
    <p><span></span></p>
    <p><strong>Expected Result:</strong> Update and patch succesfully installed<img src="https://i.ibb.co/QvYyrkY/Sn-mka-obrazovky-39.png" alt="" width="1360" height="819" /></p>
    <p><span></span></p>

    1 Reply Last reply
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    • r3L4xR Offline
      r3L4xR Offline
      r3L4x
      Moderators
      wrote on last edited by
      #2

      <p>Do you have trace files for this problem?</p>
      <p>If yes then please upload them.</p>

      Win 11 22H2 | Kaspersky Plus 21.14

      dimakor83D 1 Reply Last reply
      0
      • N Offline
        N Offline
        nexon
        wrote on last edited by
        #3

        <p>No dont have traces... Cant replicate problem ...</p>

        1 Reply Last reply
        0
        • r3L4xR r3L4x

          <p>Do you have trace files for this problem?</p>
          <p>If yes then please upload them.</p>

          dimakor83D Offline
          dimakor83D Offline
          dimakor83
          wrote on last edited by dimakor83
          #4

          <p>@r3l4x said in <a href="/post/16896" target="_blank" rel="noopener">Patch installation failed</a>:</p>
          <blockquote>
          <p>Do you have trace files for this problem?</p>
          <p>If yes then please upload them.</p>
          </blockquote>
          <p>I reproduced the issue with the trace files. Along with the trace files, I am attaching a text file of the anti-virus database update report and folders with files that were generated when trying to install the patch<img src="https://i3.imageban.ru/out/2022/05/15/0c629899b937a7aa94e21e7eb7265632.jpg" /><img src="https://i2.imageban.ru/out/2022/05/15/e378fba5242c5945c149c1c207746cf7.jpg" alt="" width="1332" height="713" /></p>
          <p>Trace files: https://drive.google.com/file/d/1xWWt3ySTXbee49L7xcYK2f0BZRrrdXy1/view?usp=sharing</p>

          Системная плата: MSI Z490-A Pro
          ЦП: HexaCore Intel Core i5-10400F, 4100 MHz
          ОЗУ: 16 Гб
          Видеокарта: NVIDIA GeForce GTX 1660 Ti
          Драйверы: официальные, от производителей
          ОС: Windows 10 Pro х64; цифровая лицензия
          Тестирование: реальная машина

          N 1 Reply Last reply
          1
          • dimakor83D dimakor83

            <p>@r3l4x said in <a href="/post/16896" target="_blank" rel="noopener">Patch installation failed</a>:</p>
            <blockquote>
            <p>Do you have trace files for this problem?</p>
            <p>If yes then please upload them.</p>
            </blockquote>
            <p>I reproduced the issue with the trace files. Along with the trace files, I am attaching a text file of the anti-virus database update report and folders with files that were generated when trying to install the patch<img src="https://i3.imageban.ru/out/2022/05/15/0c629899b937a7aa94e21e7eb7265632.jpg" /><img src="https://i2.imageban.ru/out/2022/05/15/e378fba5242c5945c149c1c207746cf7.jpg" alt="" width="1332" height="713" /></p>
            <p>Trace files: https://drive.google.com/file/d/1xWWt3ySTXbee49L7xcYK2f0BZRrrdXy1/view?usp=sharing</p>

            N Offline
            N Offline
            nexon
            wrote on last edited by
            #5

            <p>@dimakor83 yea same problem...</p>

            dimakor83D 1 Reply Last reply
            0
            • N nexon

              <p>@dimakor83 yea same problem...</p>

              dimakor83D Offline
              dimakor83D Offline
              dimakor83
              wrote on last edited by
              #6

              <p>@nexon said in <a href="/post/16901" target="_blank" rel="noopener">Patch installation failed</a>:</p>
              <blockquote>@dimakor83 @dimakor83 yea same problem...</blockquote>
              <p>I helped you complete the design of the report</p>

              Системная плата: MSI Z490-A Pro
              ЦП: HexaCore Intel Core i5-10400F, 4100 MHz
              ОЗУ: 16 Гб
              Видеокарта: NVIDIA GeForce GTX 1660 Ti
              Драйверы: официальные, от производителей
              ОС: Windows 10 Pro х64; цифровая лицензия
              Тестирование: реальная машина

              N D 2 Replies Last reply
              0
              • dimakor83D dimakor83

                <p>@nexon said in <a href="/post/16901" target="_blank" rel="noopener">Patch installation failed</a>:</p>
                <blockquote>@dimakor83 @dimakor83 yea same problem...</blockquote>
                <p>I helped you complete the design of the report</p>

                N Offline
                N Offline
                nexon
                wrote on last edited by
                #7

                <p>@dimakor83 yes, thanks...</p>

                1 Reply Last reply
                0
                • dimakor83D dimakor83

                  <p>@nexon said in <a href="/post/16901" target="_blank" rel="noopener">Patch installation failed</a>:</p>
                  <blockquote>@dimakor83 @dimakor83 yea same problem...</blockquote>
                  <p>I helped you complete the design of the report</p>

                  D Offline
                  D Offline
                  Dmitriy.Pisarets
                  Kaspersky Lab
                  wrote on last edited by Dmitriy.Pisarets
                  #8

                  <p>@dimakor83 , @nexon hello! </p>
                  <p>bug was fixed in 21.7.5.* builds. please pay attention  that in reports patch installation will have "caution icon" - but it shows severity of event in reports and doesn't mean anything negative.</p>
                  <p>You can see a error in patch installation entry  <span style="text-decoration: underline;"><a href="https://box.kaspersky.com/f/97cac8395363458da067/" target="_blank" rel="noopener">RU</a></span> and <span style="text-decoration: underline;"><a href="https://box.kaspersky.com/f/037f8e85fb44432197d8/" target="_blank" rel="noopener">EN</a> </span>it means "pc restart needed". It's not a problem, because patch had been installed successfully already.</p>
                  <p></p>
                  <p> </p>

                  N 1 Reply Last reply
                  2
                  • D Dmitriy.Pisarets

                    <p>@dimakor83 , @nexon hello! </p>
                    <p>bug was fixed in 21.7.5.* builds. please pay attention  that in reports patch installation will have "caution icon" - but it shows severity of event in reports and doesn't mean anything negative.</p>
                    <p>You can see a error in patch installation entry  <span style="text-decoration: underline;"><a href="https://box.kaspersky.com/f/97cac8395363458da067/" target="_blank" rel="noopener">RU</a></span> and <span style="text-decoration: underline;"><a href="https://box.kaspersky.com/f/037f8e85fb44432197d8/" target="_blank" rel="noopener">EN</a> </span>it means "pc restart needed". It's not a problem, because patch had been installed successfully already.</p>
                    <p></p>
                    <p> </p>

                    N Offline
                    N Offline
                    nexon
                    wrote on last edited by
                    #9

                    <p>@dmitriy-pisarets hello thanks for info.</p>

                    1 Reply Last reply
                    0
                    • JarvisJ Offline
                      JarvisJ Offline
                      Jarvis
                      wrote on last edited by
                      #10

                      Fixed in: 21.7.5.178

                      1 Reply Last reply
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