KPLUS Safe Browsing Reports not showing data

[harlan4096]

<p><strong>Reproduction steps:</strong></p>
<p><span>Go to <strong>TimeLine</strong> and click over a Safe Browsing detection entry.</span></p>
<p><span></span></p>
<p><strong>Actual result:</strong></p>
<p>Safe Browsing Reports window opens, no entries data, remains loading...</p>
<p><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1630&amp;y=518&amp;a=true&amp;file=Safe%2520Browsing%2520Reports%25202.png&amp;t=aF5xup0d64BiNn2&amp;scalingup=0" alt="" width="694" height="157" /></p>
<p><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1630&amp;y=518&amp;a=true&amp;file=Safe%2520Browsing%2520Reports.png&amp;t=VHDK6hgrfR81po1&amp;scalingup=0" alt="" width="827" height="518" /></p>
<p><strong>Expected Result:</strong></p>
<p><span>Safe Browsing Reports shows detections data.</span></p>
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[Dmitriy.Pisarets]

<p>@harlan4096, hello! </p>
<p>can you please reproduce it: </p>
<ul>
<li>with traces from product start (restart Kaspersky or PC before reproduction)</li>
<li>report files from <span>C:\ProgramData\Kaspersky Lab\AVP21.5\Data\reports.db* </span></li>
<li>please give more detailed scenario, where have you got these safe browser warnings? </li>
</ul>
<p></p>

[harlan4096]

<p>This time worked fine: <a href="https://imgur.com/a/2sBkIHK" target="_blank" rel="noopener">https://imgur.com/a/2sBkIHK</a></p>
<p></p>
<p>Before the test, I cleared K. reports so don't know what was the cause last time I did not get any Reports...</p>
<p></p>
<p>1.- Enabled traces</p>
<p>2.- Restarted the system</p>
<p>3.- Tried a pair of malicious URLs in Mozilla FireFox</p>
<p>4.- Went to TimeLine and got the red report of detections</p>
<p>5.- Clicked over it and Reports window of module Safe Browsing (old Web Anti-Virus) was opened, and this time the detections are there</p>
<p></p>
<p>I will continue testing to check if I will get again the issue, thanks!!!!!!!</p>

[harlan4096]

<p>After a few days, the issue is here again, I can access to all the other data in Reports except Safe Browsing.  Reports for Safe Browsing appear fully empty (and I did not clear Reports).  Will collect traces again.</p>

[harlan4096]

<p>Ok, here You are the new traces, also this time I recorded a video reproducing the issue in real-time, trying some malware URLs taken from <a href="https://opentip.kaspersky.com/" target="_blank" rel="noopener">KOTIP</a></p>
<p></p>
<p>I also found a new issue with <strong>Time Line / Reports</strong>: when You click in <strong>Time Line -> Anti-Banner</strong>, the Reports window section opened is not <strong>Anti-Banner</strong> but <strong>System Audit</strong> section, expected result -> <strong>Reports Anti-Banner</strong> section opens (check in video link below).</p>
<p></p>
<p>Video link: <a href="https://mega.nz/file/cgxAlLBK#VmdqBnI-yiBrAab-9wBZr7oz5ZJ8N77meutmiOgfqwo" target="_blank" rel="noopener">https://mega.nz/file/88BAAZTB#1_m0KKA6h2T75PoulWXN-91uxqrZlnKNGTWIV-DvpDo</a></p>
<p></p>
<p>Traces: https://cloud.qainfo.ru/s/BfIkrlIt5D3iNma</p>

[Dmitriy.Pisarets]

<p>@harlan4096, thank you. I've reopened the bug</p>

[harlan4096]

<p>Great, many thanks!</p>

[Dmitriy.Pisarets]

<p>@harlan4096</p>
<p>developers asks again: <span style="text-decoration: underline;"> files from C:\ProgramData\Kaspersky Lab\AVP21.5\Data\reports.db* </span></p>
<p><span>can you get them from this run ("Ok, here You are the new traces...") ?</span></p>
<p></p>

[harlan4096]

<p>Do You mean to upload/attach that file?</p>
<p></p>
<p>https://cloud.qainfo.ru/s/VbAlIj1X7YXEUyn</p>

[Dmitriy.Pisarets]

<p>@harlan4096. thank you!  </p>
<p>developers found problem in your build, but it was already fixed in <span>21.5.7.267 with another bug, So your bug will be closed as duplicate. </span></p>

[harlan4096]

<p>I'm checking the issues with the new build RC, I will let pass 2 or 3 days and try to reproduce the issue...</p>
<p></p>
<p>And the other bug: selecting <strong>TimeLine</strong> -> <strong>Anti-Banner</strong> takes you to <strong>System Audit</strong> Section in <strong>Reports</strong> bug still there in this new RC...</p>

[harlan4096]

<p>This issue seems to be fixed in the previous RC and the current Beta, but the other bug: selecting <strong>TimeLine</strong> -> <strong>Anti-Banner</strong> takes you to <strong>System Audit</strong> Section (and not to Anti-Banner Section) in <strong>Reports</strong> still there in this new Beta...</p>
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[Jarvis]

Cannot Reproduce

[harlan4096]

<p>Yes, I already confirmed bug fixed in my previous post/build... but the other bug (I've already created a separated thread report) is still there -> selecting <strong>TimeLine</strong> -> <strong>Anti-Banner</strong> takes you to <strong>System Audit</strong> Section (and not to Anti-Banner Section) in <strong>Reports</strong> still there in this new Beta...</p>