#3939 KPLUS Safe Browsing Reports not showing data


  • Rejected

    , last edited by Jarvis

    Reproduction steps:

    Go to TimeLine and click over a Safe Browsing detection entry.

    Actual result:

    Safe Browsing Reports window opens, no entries data, remains loading...

    Expected Result:

    Safe Browsing Reports shows detections data.

    System Settings

    Operating system: Win 10, x64

    System: AMD Athlon II X3 450 3,2 Ghz + 10 GB RAM + 2 SSDs: Samsumg Pro + Crucial MX300

    Product: PLUS

    Product Version: 21.5.6.243

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/nqzdCuLrcSk32VW

  • @harlan4096, hello! 

    can you please reproduce it: 

    • with traces from product start (restart Kaspersky or PC before reproduction)
    • report files from C:\ProgramData\Kaspersky Lab\AVP21.5\Data\reports.db* 
    • please give more detailed scenario, where have you got these safe browser warnings? 

  • , last edited by harlan4096

    This time worked fine: https://imgur.com/a/2sBkIHK

    Before the test, I cleared K. reports so don't know what was the cause last time I did not get any Reports...

    1.- Enabled traces

    2.- Restarted the system

    3.- Tried a pair of malicious URLs in Mozilla FireFox

    4.- Went to TimeLine and got the red report of detections

    5.- Clicked over it and Reports window of module Safe Browsing (old Web Anti-Virus) was opened, and this time the detections are there

    I will continue testing to check if I will get again the issue, thanks!!!!!!!

  • After a few days, the issue is here again, I can access to all the other data in Reports except Safe Browsing.  Reports for Safe Browsing appear fully empty (and I did not clear Reports).  Will collect traces again.

  • , last edited by harlan4096

    Ok, here You are the new traces, also this time I recorded a video reproducing the issue in real-time, trying some malware URLs taken from KOTIP

    I also found a new issue with Time Line / Reports: when You click in Time Line -> Anti-Banner, the Reports window section opened is not Anti-Banner but System Audit section, expected result -> Reports Anti-Banner section opens (check in video link below).

    Video link: https://mega.nz/file/88BAAZTB#1_m0KKA6h2T75PoulWXN-91uxqrZlnKNGTWIV-DvpDo

    Traces: https://cloud.qainfo.ru/s/BfIkrlIt5D3iNma

  • @harlan4096, thank you. I've reopened the bug

  • Great, many thanks!

  • @harlan4096

    developers asks again:  files from C:\ProgramData\Kaspersky Lab\AVP21.5\Data\reports.db* 

    can you get them from this run ("Ok, here You are the new traces...") ?

  • , last edited by harlan4096

    Do You mean to upload/attach that file?

    https://cloud.qainfo.ru/s/VbAlIj1X7YXEUyn

  • @harlan4096. thank you!  

    developers found problem in your build, but it was already fixed in 21.5.7.267 with another bug, So your bug will be closed as duplicate. 

  • , last edited by harlan4096

    I'm checking the issues with the new build RC, I will let pass 2 or 3 days and try to reproduce the issue...

    And the other bug: selecting TimeLine -> Anti-Banner takes you to System Audit Section in Reports bug still there in this new RC...

  • This issue seems to be fixed in the previous RC and the current Beta, but the other bug: selecting TimeLine -> Anti-Banner takes you to System Audit Section (and not to Anti-Banner Section) in Reports still there in this new Beta...

  • Cannot Reproduce
  • Yes, I already confirmed bug fixed in my previous post/build... but the other bug (I've already created a separated thread report) is still there -> selecting TimeLine -> Anti-Banner takes you to System Audit Section (and not to Anti-Banner Section) in Reports still there in this new Beta...



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