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  8. Possible issues KSCloud Plus + Veracrypt tool

Possible issues KSCloud Plus + Veracrypt tool

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  • harlan4096H Offline
    harlan4096H Offline
    harlan4096
    βTester
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p>No special steps, just create a Veracrypt container, and You will get issues during creation, Veracrypt hangs, and the process never finishes, the same if you try to mount a previous created container...</p>
    <p></p>
    <p><strong>Actual result:</strong></p>
    <p><span>Veracrypt hangs when creating a new container, the process never finishes, the same if you try to mount a previous created container...</span></p>
    <p><strong></strong></p>
    <p><span></span></p>

    S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

    r3L4xR 1 Reply Last reply
    0
    • harlan4096H harlan4096

      <p><strong>Reproduction steps:</strong></p>
      <p>No special steps, just create a Veracrypt container, and You will get issues during creation, Veracrypt hangs, and the process never finishes, the same if you try to mount a previous created container...</p>
      <p></p>
      <p><strong>Actual result:</strong></p>
      <p><span>Veracrypt hangs when creating a new container, the process never finishes, the same if you try to mount a previous created container...</span></p>
      <p><strong></strong></p>
      <p><span></span></p>

      r3L4xR Offline
      r3L4xR Offline
      r3L4x
      Moderators
      wrote on last edited by
      #2

      <p>Please add a GSI report -> <a href="https://support.kaspersky.com/common/diagnostics/3632" target="_blank" rel="noopener">https://support.kaspersky.com/common/diagnostics/3632</a></p>
      <p>Plus tell us what version of <a href="https://support.kaspersky.com/13307" target="_blank" rel="noopener" data-jsarwt="1" data-usg="AOvVaw2ZwkjptcRhZyzFijHw9bqF" data-ved="2ahUKEwi5rPKcl5XyAhUQhP0HHSe4AIwQFjAAegQIBRAD" data-jrwt="1"></a>VeraCrypt are you using?</p>

      Win 11 22H2 | Kaspersky Plus 21.14

      1 Reply Last reply
      0
      • harlan4096H Offline
        harlan4096H Offline
        harlan4096
        βTester
        wrote on last edited by
        #3

        <p>Installer for Windows 8 and later: <a href="https://launchpad.net/veracrypt/trunk/1.24-update7/+download/VeraCrypt Setup 1.24-Update7.exe" target="_blank" rel="noopener"> VeraCrypt Setup 1.24-Update7.exe</a> (34.5 MB) (last version)</p>
        <p></p>
        <p>Also tried with portable version and got same issues...</p>
        <p></p>
        <p>GSI: https://cloud.qainfo.ru/s/M4w4BfOYH6IRjnU</p>
        <p></p>

        S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

        D 1 Reply Last reply
        1
        • harlan4096H harlan4096

          <p>Installer for Windows 8 and later: <a href="https://launchpad.net/veracrypt/trunk/1.24-update7/+download/VeraCrypt Setup 1.24-Update7.exe" target="_blank" rel="noopener"> VeraCrypt Setup 1.24-Update7.exe</a> (34.5 MB) (last version)</p>
          <p></p>
          <p>Also tried with portable version and got same issues...</p>
          <p></p>
          <p>GSI: https://cloud.qainfo.ru/s/M4w4BfOYH6IRjnU</p>
          <p></p>

          D Offline
          D Offline
          Dmitriy.Pisarets
          Kaspersky Lab
          wrote on last edited by
          #4

          <p>@harlan4096, hello! can you please reproduce this bug and try to collect:</p>
          <ul>
          <li>full memory dump (please mention process which is hanging</li>
          <li>procmon traces</li>
          </ul>
          <p> If you have a VmWare PC with stable reproduction (and it can be sent) it will be great to get it for analyzes. in that case developers asks for detailed steps or video "how to reproduce"</p>
          <p></p>
          <p></p>
          <div></div>

          1 Reply Last reply
          0
          • harlan4096H Offline
            harlan4096H Offline
            harlan4096
            βTester
            wrote on last edited by
            #5

            <p>It's a real system not a vm, but until next Wednesday I can't test and try to provide new info...</p>

            S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

            1 Reply Last reply
            1
            • harlan4096H Offline
              harlan4096H Offline
              harlan4096
              βTester
              wrote on last edited by
              #6

              <p>I just installed new build of KSCloud (Kaspersky Plus) 21.4.18.527 + Veracrypt (installed and portable versions) and the issue is gone, I can mount without issues my container again <img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-laughing.gif" alt="laughing" /></p>

              S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

              D 1 Reply Last reply
              1
              • harlan4096H harlan4096

                <p>I just installed new build of KSCloud (Kaspersky Plus) 21.4.18.527 + Veracrypt (installed and portable versions) and the issue is gone, I can mount without issues my container again <img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-laughing.gif" alt="laughing" /></p>

                D Offline
                D Offline
                Dmitriy.Pisarets
                Kaspersky Lab
                wrote on last edited by
                #7

                <p>@harlan4096, ok thanks for info. Will close your bug till new reproductions. </p>

                1 Reply Last reply
                0
                • harlan4096H Offline
                  harlan4096H Offline
                  harlan4096
                  βTester
                  wrote on last edited by
                  #8

                  <p>Thanks!</p>

                  S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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