#3572 Possible issues KSCloud Plus + Veracrypt tool


  • Accepted

    , last edited by Jarvis

    Reproduction steps:

    No special steps, just create a Veracrypt container, and You will get issues during creation, Veracrypt hangs, and the process never finishes, the same if you try to mount a previous created container...

    Actual result:

    Veracrypt hangs when creating a new container, the process never finishes, the same if you try to mount a previous created container...

    System Settings

    Operating system: Win 10, x64

    System: AMD Athlon II X3 450 3,2 Ghz + 10 GB RAM + 2 SSDs: Samsumg Pro + Crucial MX300

    Product: KSEC

    Product Version: 21.4.15.453

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/zmTXwdhpOLNL0r2

  • Please add a GSI report -> https://support.kaspersky.com/common/diagnostics/3632

    Plus tell us what version of VeraCrypt are you using?

  • Installer for Windows 8 and later: VeraCrypt Setup 1.24-Update7.exe (34.5 MB) (last version)

    Also tried with portable version and got same issues...

    GSI: https://cloud.qainfo.ru/s/M4w4BfOYH6IRjnU

  • @harlan4096, hello! can you please reproduce this bug and try to collect:

    • full memory dump (please mention process which is hanging
    • procmon traces

     If you have a VmWare PC with stable reproduction (and it can be sent) it will be great to get it for analyzes. in that case developers asks for detailed steps or video "how to reproduce"

  • It's a real system not a vm, but until next Wednesday I can't test and try to provide new info...

  • I just installed new build of KSCloud (Kaspersky Plus) 21.4.18.527 + Veracrypt (installed and portable versions) and the issue is gone, I can mount without issues my container again laughing

  • @harlan4096, ok thanks for info. Will close your bug till new reproductions. 

  • Thanks!



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